Live Aqua Cancun

We had a great time on this trip, mainly because we had some awesome staff down by the pool. Want to give a big shout out to Andres and Jonathan! They were both so helpful and fun, and Andres especially really made our trip special. He was so on top of things, brought us the best drinks even when we had no idea what we wanted, and we had a great time getting to know him!

We first discovered Live Aqua back in 2009, and from that moment on, no other destination has ever compared. It’s the only place we choose for our beach vacations. After so many visits over the years - sometimes multiple times each year - this is actually the first time I’ve written a review. Everything you’ve read about this resort is absolutely true. The beautiful, tranquil atmosphere, the incredible spa-like ambiance, the immaculate rooms, the amazing food, and the delicious cocktails all make for an unforgettable experience. Every morning starts perfectly with David at Siete, who welcomes us with the biggest smile and always recommends the most authentic regional breakfast specialties. Somehow, he even manages to have our mimosas and my carrot juice (to help me “tan” 😊) waiting for us before we even sit down. But here’s the truth… A beautiful hotel is just a building. What truly makes Live Aqua extraordinary are the PEOPLE. Every single person we encounter - and even those working tirelessly behind the scenes - contributes to making this resort the magical place it is. Their kindness, professionalism, and genuine care are what keep us coming back year after year. However, if there’s one team that has completely captured our hearts, it’s the POOL HUT CONCIERGE TEAM and our incredible beverage SERVERS. FLAVIO!!! ⭐ Flavio is simply outstanding. As the leader of the Pool Hut Concierge Team, he has created something truly special. His team works together like a family, supporting one another with genuine joy and respect. That kind of camaraderie doesn’t happen by accident - it reflects exceptional leadership. No matter how busy things get, Flavio is always smiling, calm, welcoming, and completely in control. He somehow makes everything look effortless while ensuring every guest feels important. His professionalism, leadership, character, and genuine kindness set the standard for excellence. Live Aqua is beyond fortunate to have someone like Flavio representing their resort. RODRIGO!!! ⭐ Where do we even begin? Rodrigo is one of the kindest, most thoughtful, hardworking, and caring people we’ve ever met. Every visit, he goes above and beyond to make sure our vacation is unforgettable. Over the years, he has helped create some of our most treasured memories and celebrations - not just once, but time and time again. To us, Rodrigo is so much more than someone who works at the resort. We consider him a true friend. He gives every guest his full heart, always making people feel welcomed, valued, and genuinely cared for. His generosity and dedication are remarkable, and we sincerely hope Live Aqua knows just how incredibly blessed they are to have him. Flavio and Rodrigo are the biggest reason we continue returning to Live Aqua. Every visit somehow becomes even better than the last (we still don’t know how that’s possible!). We cherish our time with them and feel incredibly fortunate to know them - not only as exceptional professionals but as friends. We also want to recognize the amazing Pool Hut Concierge Team, whose dedication, hard work and warm hospitality never go unnoticed by us. Their job is physically demanding, yet they greet every guest with warmth, kindness, and genuine smiles every single day. A heartfelt thank you to HECTOR, MIGUEL, DEMIAN, LALO, EDOUARD W., and MARIA. You make every day by the pool feel welcoming, comfortable, and effortless, and we appreciate each of you more than words can say. To our incredible cabana beverage servers - ANDRES, AMINEAL, JONATHAN G., ALI, and MARISOL - thank you for your endless attentiveness. Somehow you always know what we need before we even realize it ourselves! And of course… our amazing bartenders… ELI at the party pool and GUILLERMOOOOO!!! 🍹 You are absolutely phenomenal and always keep the fun going with your incredible energy and yummy cocktails. A Five-Star Resort with a Ten-Star Team!!!!!!!!! To every member of the Live Aqua family - THANK YOU. 🩷 Thank you for your kindness. Thank you for your dedication. Thank you for making every visit feel like coming home. We’re already counting down the days until we’re back. With heartfelt gratitude, P & B 💙🩵💙🩵💙🩵💙🩵

We had a wonderful stay at Live Aqua Cancun overall. The food was consistently very good, with plenty of variety and quality options throughout the resort. The service was also a highlight of our stay. A special thank you to Alex and Eladio, our butlers, who went above and beyond to make our stay comfortable and enjoyable. They were attentive, helpful, and always willing to assist with anything we needed. Jonathan, our pool waiter one of the days, was also fantastic — friendly, attentive, and made sure we were well taken care of while at the pool. One thing to mention. The automatic doors leading to the pool level were not working during our stay, which was of note because we were traveling with someone who uses a wheelchair. They had trouble going in and out if they were by themselves. Ultimately a guest or staff would open the door after a few minutes, but something to mention Overall, we really enjoyed our time at Live Aqua and would definitely consider returning. The excellent food and wonderful staff, especially Alex, Eladio, and Jonathan, made the stay memorable.

I’ve been to Live Aqua before, but this trip was different. I returned to Cancun solo during a season of my life I never expected to be navigating — divorce, change, and learning how to redefine a life and experiences that once belonged to “us” as something that belongs to me. This trip was about reclaiming. Reclaiming a place I love. Reclaiming memories. Reclaiming joy. And proving to myself that an ending doesn’t get to take beautiful places, beautiful experiences, or beautiful parts of my life with it. And there was no better place for me to do that than Live Aqua. At this point, the incredible people here aren’t simply resort staff — they’re family. I can’t count the number of times that I was checked on. A special shoutout to Rosalino in security for his reassurance that I was safe. A huge thank you to Flavio and the entire Pool Hut team for ALWAYS going above and beyond. You have a way of making me feel cared for well before my arrival. My amazing butlers, Stephy and Viri — (my sisters from another mister) — you two are absolute gems. The love, attention, laughter and genuine care you give me means more than you realize. 🥹❤️ To my bartenders Hector, Memo, Rueben and Omar — thank you for the drinks, the laughs and for always remembering my drink of choice. Omar for going way out of his way to assist w a special request the day of my arrival. A SALUTE 🫡 to the poolside dream team — Monica, Marysol, David, Animal & Jon! You understood the assignment: kept my favorite drinks coming and NEVER let that glass get empty. 😂🍹 You all helped make my days by the pool exactly what I needed them to be. And a HUGE shoutout to Ricky and the entire E-Team! The Casino Pool Party was the BEST party of the resort to date (sidenote 5th visit and I was once there for NYE) 🎰🔥 You guys brought the astonishment. Thank you Elud and Mr Santamaria for trusting Ricky’s professionalism to coordinate such a wonderful and much needed surprise! Last but not least my dear friend Monserret in quality ( my very first connection at Live Aqua) who has always looked after me, my reservations and who quickly learned that she needs to ask all the questions prior to my arrival. She has saved me from loads of stress more times than I can count There is something incredibly special about returning to a place where people remember you, welcome you with open arms, celebrate with you and somehow know when you need a little extra love. I will never forget how everyone here went out of there way to make this trip special for me. I came to Live Aqua this time to claim this experience as mine and I left with new memories that belong entirely to me — full of laughter, adventure, freedom, friendship and a whole lot of love. Sometimes moving forward isn’t about forgetting the life you had. It’s about realizing that the beautiful pieces of it are still yours to keep — and creating new memories around them. Live Aqua, you will forever have a piece of my heart. Until next time, familia. ❤️🌴🥂

Marco was the best part of my morning every morning. He made the best smoothies and always made his customers smile. I loved how knowledgeable and passionate he was about his work. He was also very energetic and genuinely happy all of the time. It was contagious. After just one interaction with Marco I found myself looking forward to the next morning when I can see him having fun and interacting with the other guests and making sure everyone starts off their day right, with a fresh healthy smoothie and a happy smile.

What a great resort! The food was good service was great! The rooms were clean, pools were fantastic! We had a great time! My favorite restaurant was Hidden Garden! Location to the mall was good too! Right across the street. If you like premium stores that is the place to be. The atmosphere was relaxed and you could have fun and party! The lounge was good, drinks were great! I enjoyed the Silent Party. The spa experience was amazing! Value is worth every penny! The pool staff was outstanding! Lalo, Rodrigo, Maria, Cesar and Hector were super helpful!

This hotel is absolutely amazing. The food is great, especially at the MB restaurant, where the staff and chef are humble and attentive - the hostess Daniela, the chef William, and the manager Susana were all very sweet to me and my father during our dinners there. I would like to point out that my family has stayed at another all inclusive resort in Cancun and it did not come close to the experience we had at Live Aqua. They are clean, and incredibly nice - the beach is so beautiful, as well as all the amenities. The entertainment team is also really funny, Marco and Pablo made us laugh a ton! I love the experience from beginning during check in until check out. Me and my family will be returning without a doubt as soon as we can! Thank you to the staff for everything!

Another Great Live Aqua Experience!! A short trip this time but the service and accommodations were top notch, just like it is every time we go. Everything from the room to the pool area and the food, all great. I would however like to drop some names. The pool wouldn't be the same without Jonathan Gonzalez and Flavio Martinez. They always make our time at Live Aqua the best vacation experience possible. Already looking forward to the next trip.

Overall, this resort was excellent and we both very much enjoyed our stay! Check in - lobby is sleek but basic. The small reflecting pool with rubber ducks are a very fun touch and brought an immediate smile to my face as we walked in! Check in was very easy. Right after check in we got a soft sales pitch to sit through a presentation in exchange for discounted massages, one polite and firm no thank you was enough and for the remainder of our stay we were not approached about that again which was great! Room - Very clean and modern! We had a partial ocean view located on one of the outside wings of the building and the view was certainly partial but enough to feel like were were on the ocean so no complaints. Housekeeping and turndown service were always done by the time we went back to the room and they did a nice job. Food - Very, very good! It was a big factor for us choosing this resort and did not disappoint! The breakfast buffet was excellent and had so many choices. The fresh omelet station was a very welcome part of the day and a nice way to wake up. Coffee service to the table was prompt when being seated and they stopped by to offer refills often. Mimosas were good too! The included restaurants were also very good, we ate at MB, Sea Corner, Hidden Garden, and Carnivore (not included). Sea Corner is much more casual than it looks in pictures but was so nice to have lunch overlooking the ocean. The bbq at lunch time was a favorite! Ribs were excellent. It was a disappointment that Azure was not open during our stay. Pool - This is one reason I gave the resort 4 instead of 5 stars because it does impact the experience and it's annoying and what should be the most relaxing part of vacation is instead extra nickel and diming. There are little cabanas to rent that are an upcharge, which are very obvious why they cost more - much more shade than just an umbrella with a pergola style roof and curtains. However, both sides of the pool are lined with very few lounge chairs and mostly lounge beds with umbrellas. One side you have to pay extra for and the other side you do not. This is not clear or explained (seems like an easy opportunity to both explain how it works and try to sell as an upcharge at check in! just saying). As first timers at this resort we did not know any better and they day we got in, late afternoon, we just found an empty lounge bed parked our stuff and had a very relaxing time. Even ordering drinks from there and nobody said anything to us about it costing more. Is it free only after the sucker who paid for it leaves for the day??? The next morning we went to the pool, chose the same lounge bed and a staff member clarified that it was an extra charge. Everything free was already reserved (of course!) so we just paid. AFTER we learned this, it was a very nice experience but also not a ton of value for what they charge. When 20 feet away we could have had the exact same experience on the exact same type of lounge bed. Grounds - love the water features and the tropical feel! They did a very nice job with it. The layout is also nice, compact enough to get around easily and find everything pretty quickly. Despite how annoying that was, it was overall a very relaxing stay and the staff all provided excellent service! The beach is beautiful, even if the seaweed was an issue and it's always just nice to be next to the ocean.

This was truly one of the best resort experiences I’ve ever had! From the moment we arrived, everything felt welcoming, relaxing, and special. The resort was absolutely beautiful, the atmosphere was amazing, and the entire stay exceeded my expectations. What really made the experience unforgettable was the hospitality. The staff were so kind, attentive, and welcoming, and they genuinely made us feel taken care of throughout our stay. Everything from the service to the beautiful surroundings made this trip feel like a true getaway. I honestly did not want to leave! I’m leaving with such wonderful memories and already wishing I could come back. If you’re considering staying here, I absolutely recommend it. This was hands down one of the best stays I’ve ever had, and I would return in a heartbeat.