Live Aqua Cancun

My husband and I went as a solo couple celebrating our 3rd anniversary and it was a fantastic experience. The food was amazing, our room was wonderful. A bottle of champagne was brought to our room - which we enjoyed. Our butlers, Maggie and Eladio, were so kind and helpful. I was having some pain from a recent car accident and they had medicine brought to me by the pool. They took care of our dinner reservations each night and checked on us regularly but not too often. The restaurants treated us like royalty. We will go back to Live Aqua! Thank you, Maggie & Eladio for your hospitality!

My husband and I recently returned from a 10 night /11 day stay at Live Aqua Cancun and I don't even know where to begin. Each and every experience was amazing, every single person was so kind and the food was beyond amazing. Our stay started, as it often does, in the Aqua Club for check in where we met Eladio officially for the first time. He assisted us with our check in and made sure our cabana got set up while we were taking care of check in so that we could head right outside (because who doesn’t want to get outside as fast as possible once you arrive in paradise!). As we walked out to the towel hut Demien was there with a smile and a warm welcome back home. As the late morning turned into the afternoon we were welcomed by Maggie and Monica, two people who have become dear friends and the feeling of being home totally settled in. Each morning we were greeted in Siete by David and others with bright smiles and kind hellos and Carlos at Starbucks with that all important cup of Starbucks coffee. Each time we headed out to check in for our cabana we found Demien, Maria or Edouard had our cabana all set up and ready with towels and everything (and we are out there EARLY!) and they always told us we didn’t need to wait in the official line to “check in” for the day allowing us to start our relaxation first thing in the morning and as the line died down they would bring us the check in form or we would wander up to fill it out. And Edouard was so kind ... the weather during our trip was so hot and would bring cold wash cloths out to the guests mid-afternoon, after learning my favorite scent that reminds me of Live Aqua he made sure that each day that is what was on the wash cloths he brought out to me, what a kind, thoughtful thing to do! Monica, David and Amit ook such amazing care of us during the day, providing amazing service and smiles. Maggie and Eladio were dream butlers. They were always willing to help with anything and everything we needed and even managed to surprise us for our anniversary and my birthday with sweet celebrations. They stopped by the cabana each day for a chat and Eladio and my husband started daily "good idea" chats which left both with smiles. And my chats with Maggie are what have made me come to think of her as a good friend, she is the most sincere, kind human. In all our trips to Live Aqua we have never had lunch in a restaurant, preferring to stay in our cabana and enjoy Jose's offerings at the grill (the pork chops are OUT OF THIS WORLD). Our mid-afternoons always consist of bingo with Ricky and the entertainment crew. Ricky is one of the kindest people we have met. He is excellent at his job and makes sure everyone is engaged, having fun and most importantly...laughing!  He has done such a good training the new entertainment staff , they are all coming into their own and doing so well. We met so many kind people this trip that we hadn't had a chance to meet on prior visits (Morelia, Mr. Santamaria and some of his other managers, and so many more!). Our butlers from previous stays stopped by our cabana each day to say hello too (Sakny is so kind and sweet!!) I can't say enough good things about all the people, the food and the overall experience at Live Aqua. They truly have become family there!

We've been to Live Aqua more than 35 times and this trip was even more outstanding than all the rest. The Presidential Suite was absolutely stunning. It's my absolute favorite Suite in the resort. From the moment we arrived everything was so special and so perfect. A huge thank you goes out to David Martinez for everything that he did for us to make this trip so memorable. Our Butlers Arturo & Viri were so friendly and attentive. They made sure that everything went so super for us. They were truly awesome. Our dining experiences were all so delicious. Breakfast in the mornings at Siete had everything we could ever want for breakfast. David, Carlos, Nelci, Blanca, Marco, Patricia and all of the servers and hostesses were wonderful. We were never without anything. We loved having our lunches at Azur & Varenna. The menu selections were wonderful from pizza to tacos and burgers and pastas. Oscar, Angel, Helvert and Maruicio were always right there to make sure we had everything that we needed. We always had something yummy to eat. Our dinners at Varenna were so flavorful. Everything was absolutely perfect. Susana and Chef Antonio always kept special dishes coming our way. Hidden Garden is always one of our favorites. Belen, Edu & Chef Mario made sure that we had all of our favorites. MB was incredible every night that we ate there. Rodrigo, Frieda, Fidel and Chef Wilian made every meal that we ate there incredibly special. We can't say enough about how fantastic the food is here. Our pool days were so relaxing and enjoyable. We want to say thank you to the pool hut staff for always having our Bali bed ready for our arrival each day. All of our pool servers made sure that we always had a full bucket of water on ice and always had a fantastic drink in our hands. Jonathan Chaire made sure that we had all of our favorite things without even having to ask. He's always awesome!!!! This trip fell over my birthday and I have to say that the staff went above and beyond to make it extra special for me. They even had me in tears at one point. They are truly family to me. I appreciate them more than I can express. And I always have to give a thank you to Mr. Alfredo Santamaria. He has created this magical place were we get to have some of the best memories of our lives. The staff here is absolutely the reason that we keep coming back time and time again. Once again, Thank you David Martinez!!!!! You are the best.

Our stay at Live Aqua Cancun was absolutely wonderful! The resort offers outstanding amenities, making it the perfect place to relax while also enjoying plenty of fun activities. The food was excellent throughout our stay. I highly recommend the breakfast buffet—it offers a fantastic variety of fresh and delicious options to start the day. For dinner, MB Restaurant was, without a doubt, the highlight of our trip. The cuisine was exceptional, with every dish beautifully prepared and full of flavor. You can truly appreciate the expertise and creativity of the culinary team under the direction of Chef William. Every meal was a memorable experience. What made the experience even more special was the incredible service. The staff consistently checked on us to make sure everything was perfect, making us feel genuinely welcomed and well cared for. A special thank you to our servers, Julio 1 and Julio 2, whose professionalism, friendliness, and exceptional customer service made every visit to MB Restaurant even more enjoyable. If you’re visiting Live Aqua Cancun, MB Restaurant is a must. We highly recommend this resort and can’t wait to come back!

Live Aqua is not only a second home to me, but a place to heal. I originally went to Cancun, Mexico, to find healing at a cancer clinic for stage IV, inoperable cancer. I was blessed to stay at Live Aqua during my treatments. In the past 10 months, I have had the pleasure of staying at Live Aqua for 52 days. I can not express how much the staff at Live Aqua has impacted my life. The hotel is beautiful with relaxing vibes and a spa-like atmosphere. The food is incredible, comparable to 5-star restaurants in the US. The rooms are both spacious and clean. The room service staff goes above and beyond with organizing my room at the beginning of the day and preparing me for relaxation at the end of the day with turn-down service. The aromatherapy throughout the hotel is both uplifting and grounding. Every day starts with a healthy smoothie made with love from Marco. The servers are attentive and have gone above and beyond in meeting my dietary needs and remembering my preferences between visits. Everyone is truly amazing, but some go above and beyond. Riccardo at Siete, Ceasar at Hidden Garden, Rohibi at MB, David by the pools, and of course, Jonathan, who keeps everything running smoothly. The hotel as a whole has a spa feel, but also plenty of joy and laughter thanks to the entertainment staff. I can still remember my second day of cancer treatment, feeling exhausted and overwhelmed. I got to the resort just in time for Bingo with the one and only Ricky Ricardo. I can't recall the last time I laughed so much. It filled me with childlike joy and became the highlight of my day. Ricky (who is the heart and soul of Live Aqua) and the entertainment staff, Pablo, Alex, and Robin, do an amazing job of providing fun activities throughout the day. Activities like stretching, water aerobics, dancing, painting, karaoke, and tequila tasting. (I don't even drink alcohol, but Ricky does such an amazing job teaching the history of tequila, I found it both enjoyable and very interesting. Live Aqua is the perfect mix of relaxation and fun for adults of all ages, from young people in their 20s to middle-aged guests and the elderly. Thank you to the managers and staff who create such an unforgettable experience. I am counting down the days to future visits already booked in 2026.

This was are 2nd trip to Live Aqua in the past 9 months. Always have a wonderful time. The food was excellent. Ariel provided wonderful service at AZUR restaurant. Andres provided wonderful drink service around the pool. Eduardo took care of our needs when reserving pool side chairs and beds. The butlers Alex and Isaias always made sure our trip was memorable and provided excellent service. These guys are top notch. Our favorite restaurants were Hidden Garden and MB. The habanero soup was wonderful.

Live Aqua was everything we hoped it would be when looking for a place to relax, unwind and celebrate a milestone birthday and our wedding anniversary. The staff were great, food was excellent and the spa was out of this world! Aturo and Alan were our butlers for the week and they made everything so easy - handling reservations and any issues we had. Hated to leave and we would definitely go back!

Live Aqua is located in an exceptional location. Not only can you enjoy the resort, but you also have a lovely stretch of beach that is walkable and a shopping experience across the street. It feels safe and upscale and provides an atmosphere worth visiting. The resort and rooms are in exceptional condition. You can tell the maintenance of the property is important. The a/c was consistently cold & the room cleaning and turn down service was done very well. Live Aqua Club was a smart upgrade. Being able to pre-schedule meals is a plus, especially to ensure you can experience all a resort has to offer. In addition, the private check was relaxing when the room wasn’t ready- and we could readily enjoy snacks and those amazing hand massages! The lounge atmosphere is upscale and is better than most resorts. I found the spread to be well done- and the top shelf alcohol and coffee access to be outstanding. Food and beverage deserve to be complimented- particularly the head chef at Verenna and the staff. They take care that you enjoy your meal, they make recommendations and they care deeply that you are satisfied. I believe the food and beverage makes this resort a stand out amongst other adults only properties. Double up on their tiramisu! It’s fabulous! The piano player at MB was also a standout touch that you don’t find at many properties. The pool atmosphere is quiet during the day. There was aerobics in the AM and fun bingo late in the afternoon. The lack of music and entertainment at the pool can be lackluster, but we brought a small speaker. The pool service was consistent- with Ali taking great care of us. The cabanas come with a 20 minute foot massage that was so good we bought another round of massages. This small touch makes resorts stand out! Evening shows ranged from karaoke to casino night- but the activities/shows lacked a bit. The resort is fabulous and may want to consider more entertainment. Any small snafu we encountered, such as a delayed housekeeping was promptly addressed to meet our needs. Our butler Romero checked on us throughout the day. Overall, I recommend this resort for couples looking for a quieter stay with exceptional food and solid service. The price tag is very fair for the experience. Value is always a good thing these days!

We had an amazing stay at Live Aqua, and a big thank you to our butlers, Stephany and Viri. They took such great care of us throughout our vacation and made everything so easy and enjoyable. They were always attentive, kind, and responsive to all of our requests. Every arrangement was handled perfectly, from restaurant reservations to daily assistance, making us feel truly welcomed and well looked after. They also followed up on our room service requests to make sure we received everything we needed, and sometimes even personally delivered the items to our room. We truly appreciate everything they did for us and highly recommend them. They made our stay at Live Aqua even more special.