Ocean Maya Royale

Stayed in the Privilege Club Pros Service 5/5 Staff Attitude 5/5 Food 4.5/5 Grounds 4.5/5 Pools 4.5/5 Cons Beach X/5 no fault of the resort due to all the sargasam coming in....the stench was horrible as soon as you stepped out of the room. The staff know and very apologetic to you as well. Due to erosion that has been happening at many of the resorts there is no useable beach with or without the sargasam. Due to the above and that we knew about this issue minus the stench we've decided not to rate this Beach. Accessibility 4.5/5 Given a room at check in for a 2nd floor room and elevator stopped working day 2. Rated 4/5 due to having to move rooms and Mike's coffee shop appears to only have 1 entrance with a step in while there another labeled emergency exit on the inside that people use all the time. Quick thoughts. Food was very good. Staff is DEFINETLY the best selling point thus place has..they are the best we've experienced at all price points Hopefully this resort keeps up with their maintenance. Butler was Alfredo who was excellent A very big shout out to NOE..#1 employee.. This resort was worth the money we spent..a couple hiccups but the Staff and Service out weighed any of it.

This was my husband and I's second time visiting this resort, and like the first time, we really enjoyed our stay. It's a pretty chill resort, so if you're expecting a club scene or partying, don't get your hopes up. The food is good, and they have different activities every day of the week. The only thing I did not like is the seaweed issue. Unfortunately, there isn't much that can be done about that. Youbwill see trucks filled with the seaweed working to get rid of it but honestly, it is a never ending job given the excessive amount coming in from the sea. Overall, I would definitely return.

Went with family and friends of 22 and stayed end of May to June 2026. Did not get a welcome drink, but no one missed it- the bar was right there; couldn't check in until 3 and had 3 hours to walk around and eat and drink. The good and bad. Bad- Seaweed/Sargassum- the worst I have ever seen- and they could not keep up with clearing it-no way one could go into the ocean at all. The sun loungers were not plentiful and were reserved early A.M. by people that never returned for hours and hours- did not want to be disrespectful and sit in someone's space, but hours? Really? And of course, nothing done by management. The buffet restaurant closes and no announcement made- Sometimes too many choatis roaming- they did not bother anyone, however, opened my bag and took my ziploc'd bag of goodies. They roam in the pool restaurant at night when it's closed and that's disgusting. The Privilege pool area was much bigger than non privilege and had half the people- not sure what that is all about. They had more loungers and more empty too. The Good- The food is fine- always something to eat- buffet got boring. Few specialty restaurants and food is good. Wait staff very nice, some just are so busy doing work, were not very friendly, could be lack of English- people really tried to speak English= very nice. Pool entertainment, lively but boring- same thing daily- sure games were different but were like half an hour-they were strict about playing their games. The wildlife was nice to see- other commenters explained what was there. The rooms were cleaned- some parts missed as per usual with any cleaning in those hotels and tight schedules- beds made up nicely= were firm, 4 pillows on the bed- A/C worked well- 2 beers, 4 soft drinks and 4 water most of the times in mini fridge- balcony with chairs and table-- shower in my room did not work well- hot was cold then cold was hot and the shower head could did not stay up so had hand held all the time. The bracelet to get into the room- never have to worry about losing your key, however, the cord it was on was a tad too long; they could make it into a real plastic bracelet that doesn't come off. The bar in lobby, convenient, sports bar down the hall- oh forgot Mike's coffee- life saver- to get a sandwich if you have an early flight-- I had hot chocolate so can only comment on that- good- and the pastries, were very good. One thing is the cleaning solution they used in the hotel lobby had the strangest smell-- I could not stay in the lobby. Gentlemen in lobby and front entrance always willing to assist. Lidia in buffet and pool area very nice and help full. Tipping is a choice- they are still very nice if you don't tip. Reception was fine=- one guy, Emmanuel, really tried to assist but he doesn't listen-- I think it's lost in translation some of the things happening. But he does need to listen. I did not watch any of the night shows- but they sounded fun- you can arrange to have someone pick up your luggage when you are ready to leave. Massages on offer, no pressure. A friend took the massage and sauna and hot tub was at her disposal- she enjoyed it. There is a lagoon a fifteen minute walk past Blue Bay and the other hotel- you can swim in fresh water but cannot use the loungers- there is a shallow side and a very deep side, so not so strong swimmers stay on your side. There is a trip into town but a jewellery store pays for the bus so it's free, but they drop you off at their store first- take it or leave it-- They are trying to keep the place looking nice and see repairs done daily- while I was there they created a swing (playground) and it looked great- yes, for adults- Mosquitos, yes but not plentiful- bring your mosquito coils- The "no see ums' were in full force- got ravaged my last day there. Oh Immigration took my bug spray ( aerosol) my matches and my butane lighter that I needed to light the mosquito coils-so random they searched my bag- don't bring fruit and meat off the plane- toss it or eat it=- it will be confiscated. They are not nice. There is a tax to pay and it's also random if you are stopped and asked if you have paid it. Is this place worth going to? I would say yes! Is this place a 5 star? not much is in my budget so I would say not- I can't remember anything else, really. As soon as I hit enter I will remember more.

Absolutely incredible place really made special by the staff . They truly care about your experience and they are so generous with their time. Pilar is an incredible host who spent so much time ensuring we were taken care and also educating us on Mayan history which truly added authenticity to our experience such a credit. I would also like to give a huge credit to Viri and Susi who are lovely kind and always make you feel special and included , The staff at the Dolce Vita are also incredible guys so amazing never an empty glass and so friendly. This place is way more than just a resort returning for the second year I didn’t think it could be any better how wrong I was . P.S don’t miss the Mayan dinner .

Just a quick message to anyone thinking of coming here for there holiday, from reception which are on it straight away, and the staff are on it when reception have finished with you they never stop and nothing is to much. Look i could write a book for the great service my wife an myself got from all who work here, keep it up all of you, Great holiday 🙂🙂🙂 Thank you !!!

Our experience in the hotel was way above our expectations. Nice and quiet during the night, lots of fun during the day. There is animation somewhere all through the day and evening and still lots of space on the side if you want to enjoy a quiet corner to rest. Super nice and friendly staff - Sofia in Hacienda restaurant was awesome, the animation team, reception desk, bar tenders, everyone was kind and doing their best for our unforgettable experience. There's strickt control on all entrances so you feel safe walking alone around the park during the night. The rooms were nice, spacious well air-conditioned and clean. The food - great all day long in every restaurant in the complex. I'm a picky eater and there was a lot of variety even for me. Definitely worth the money!

Everything at Ocean Maya is fantastic- the staff, the service, the accommodation, the facilities, the restaurants and the food is just of the highest quality. The hotel has a coffee shop and ice cream parlour and being all inclusive all the drinks are amazing especially the cocktail of the day ! We must mention Miguel in the Hacienda buffet restaurant… his excellent service and advice with making cocktails was so good … he served us 3 amazing cocktails. Well done Miguel - it was a pleasure to meet you !

We had such a lovely stay at Ocean Maya Royale. While the resort itself had some quieter moments, the staff truly made this trip memorable for us. Their kindness, humor, and hospitality are what we’ll remember most. Enrique — we tried to catch you before we left, but you had a later shift. We wanted to thank you in person for your hospitality and for helping us secure our reservation for hibachi on our last night. You were also the perfect introduction to the resort and immediately made us feel welcomed and taken care of. Roberto — you work so hard and have the most welcoming energy. I genuinely don’t know how you keep a smile on your face while walking what feels like 15 miles a day in the sun, but thank you for making every day brighter. Manuel — every time we saw you felt like catching up with an old friend. You’re an incredibly talented bartender who introduced Harrison and me to a new drink we ended up loving, and you made us laugh every single night. Thank you for embracing us and for being such a genuinely wonderful person. The hibachi dinner ended up being our favorite meal of the trip. Huge thank you to Tony and Eric for such a spectacular dinner and for making the experience so much fun. And Carlos, our server, was completely on it the entire night.

Excellent hotel, all staff very friendly and proffessional, i recommend tipping in US Dollars or Mx Peso no problem, all staff work hard so you enjoy your holiday, food quality was great, no issues with any of the restaurants, buffett, Snack bar, used frequently with no adverse effects (tummy etc) Italian & Blue moon (Alacarte) Japanese brillient, all bars excellent, staff cannot do enough for you, to name just a couple, JoJo, (Lobby bar) Migual, Iber, Dieago, Roberto (Pool bar) Gusto, Moses & Marcatita (Animation team) rooms spotless, cleaning staff always cleaning, didnt want to go home, only down side was the seaweed, really bad, but staff worked tirelessly to keep on top of it, we would definately come back again

Just returned home after spending 28 nights in the lovely Ocean Maya Royale by H10, adults only resort. This was our 15th time visiting Mexico but first time at OMR, and I have to say it didn’t disappoint in any way. The whole resort is immaculate and the grounds are so well maintained by a team of very hard working staff. The food and drinks served in all the bars and restaurants were very good and my better half appreciated the option of quality brands such as Absolute or Smirnoff vodka. She also enjoyed the red wine served at meal times whilst our friends appreciated the white wine. I don’t drink alcohol at all but really enjoyed the mocktails e.g. Fantasia, served in the main bar by two great bar staff Jorge and Octavio. They started pouring our drinks before we were even in the door at the bar. These guys and their colleagues were excellent and good fun and able to serve 4 or 5 people at a time without making any mistakes with the orders. Impressive! I also enjoyed the smoothies from the coffee shop and my friend enjoyed the special coffees they served there too. The staff in general were all so professional and very friendly with it and we need to give a shout out to a few of the waiting staff in the main buffet. Carlos and Angel were outstanding, providing the very best service you could wish for but also always taking time to ask if there was anything else they could do for us. First class service from those guys, and their colleagues to be fair. The beach is absolutely lovely and it is just a pity about the sea weed, but that is down to Mother Nature and while the team worked tirelessly trying to remove it from the beach, it is a daily challenge for this time of year so you really need to just look beyond this natural phenomenon. While talking about the beach, I have to mention the beach volleyball as the court is one of the best and safest I have played on, with the sand being nice and deep. There were sessions at 11am and 4pm and were very enjoyable playing with the animation team. My mate Jim and I play at every opportunity and normally he has to wear a bandage on his knees to protect them when he is diving around the court (even in his late 60’s, not that you would know it to see him), but he was able to go bandage free on this court and sustained no scrapes or bruises which is a first for him. With regards to the animation team, they really are a great bunch who are very enthusiastic and friendly and appeared to really enjoy and appreciate their jobs. They worked really hard all day and night to make sure ALL the guests were entertained and enjoying their vacation, so a big shout out has to go to Viri, Martine, Victor, Moses, Gustavo and Suzy for really making our holiday. You guys are amazing. Also the DJ/sound and light technician (sorry I forget your name but you know who you are). You did a brilliant job and my apologies again for mistaking you for Victor! So, if you are looking for lovely adults only resort providing a great atmosphere and vibe, good food and drinks with a wide range to choose from and a wonderful team of friendly staff who are passionate about what they do and intent on helping the guests have the best possible experience, then book Ocean Maya Royale by H10, you won’t be disappointed. We are already looking forward to returning for Christmas and New Year. Thanks again all at OMR by H10.

We had two great weeks at this resort and thoroughly enjoyed our time there. The room was comfortable and catered for all our needs. The pool area was quiet and clean with a ready supply of sun loungers. The adjoining Party Pool could get a bit raucous at times but it wasn’t too bad. The staff were all friendly and helpful and the food was plentiful and tasty. We turned down the offer of joining Privilege as the benefits were not fully explained to us. One of the benefits was being allowed to push to the front of the queue in the Italian restaurant, having more comfortable loungers, a private pool bar, etc. A major problem was the huge amount of sargassum on the beaches. You smelt it before you saw it. We had to sign a disclaimer on checking in that we would not complain about it; this was before we saw it. If you love beach holidays this is not the resort for you as you have to walk through yards of the stuff to get to the sea, which had even more floating in it. To be fair the hotel tried to keep it under control by using a tractor to scoop it up and dump it in a huge pile behind the water sports hut. From here a truck collected it several times a day and drove through the resort with it dripping stinking water on the paths. It marred the holiday somewhat as we like to swim in the sea.

The friendly, pro-active and accomodating service of all staff have made our stay a positively memorable one. The quality and menu choices of the restaurants absolutely delicious. A few special mentions - Miguel, manager of all food and beverage outlets is a master of anticipatory service and he trains his staff well. Front desk, housekeeping and all dining hosts were friendly and efficient. Gustavo's energy and humor kept us engaged in the Ocean activities and shows. Muchas Gracias Ocean Maya Royale!

Had an amazing 2 weeks at this hotel from start to finish and genuinely didn’t want to leave. The whole place has such a lovely atmosphere and instantly felt relaxing the moment we arrived. We were even given a welcome drink while we waited to check in which was a really nice touch after travelling. Rooms were always clean and well kept, and the mini bar was stocked daily with free water, beer and sodas which was really nice. We did occasionally get a few large ants visiting the room, but being in a tropical location that’s kind of expected and there isn’t really much the hotel can do about it. We also loved seeing the resident coatis and deer wandering around the resort! Food was really good with loads of variety. Unlimited à la carte visits was great, although we actually preferred the buffet most nights because there was so much choice. They catered for everything and were really good with allergies too — they asked every evening and had gluten free sections available. I usually have a sensitive stomach when travelling but had no issues here at all, 10/10 from me. Entertainment team were brilliant, really enthusiastic and there was always something going on. Loved the evening pool party. Lunch pizza and the free ice cream were both great too. The hotel itself was spotless. Staff were constantly cleaning and maintaining everything and it really showed. Only downside for us was people reserving sunbeds by the pool from god knows what time in the morning, so we ended up by the beach most days instead. Luckily that suited us fine because there were always plenty of beds available there and it was much more quiet. They were clearing the seaweed from the beach every day so it didn’t really impact us at all. It is what it is really, and the hotel clearly do their best to keep on top of it. The staff were great throughout our stay and always friendly, although we did notice that people waving dollar bills around at the bars sometimes seemed to get served a bit quicker. The luggage scales at reception weren’t working when we checked out. We let reception know and were basically just told they “might” broken, but the machine had already taken our 10 pesos and we didn’t get it back. Not an issue, just something to be aware of if you plan on using them. The walk to the highway is about 15 minutes which doesn’t sound far, but in the heat it definitely feels longer. It would be nice if the hotel offered a shuttle or golf cart service there. We did ask once to try our luck and were told no, which was fair enough, the bumps on the road might be a bit too much for a golf cart. There’s a great mix depending on what kind of holiday you want — loads going on around the activity pool if you like music and entertainment, or quieter areas by the beach if you just want to relax.

We just stayed at Ocean Maya Royale and it was amazing. The service was outstanding from start to finish, and the Privilege access was absolutely worth it. Rusbel took great care of us and always made sure we had a drink in hand, which really elevated the whole experience. Alfredo, our butler, was incredibly helpful and made sure we had everything we needed throughout our stay. Overall, we had a fantastic time and would definitely recommend this resort to anyone looking for a great adults-only getaway.

An amazing resort for couples and singles. Very laid back or as much excitement as you want. Should out to Omar in Privilege lounge (he is absolutely the best!) and to Juan, my butler who puts all other butler's to shame. He went above and beyond to make sure my solo trip was amazing. Food is really good as are the accommodations. It was my 4th trip to OMT but my first one solo. I will definitely return to this amazing place!