Hyatt Ziva Cap Cana

Our family of five (kids aged 16, 14 and 10) had an unforgettable week at Hyatt Ziva Cap Cana! We were welcomed by friendly staff members from the moment we arrived at the resort! Truly, the entire valet/bell services team and well as the front desk team were so kind and accommodating. We all loved getting to know the entertainment crew! Hats off to Raibel, Chael, and Alfred. They made our days so fun and lively! We especially loved the water aerobics, corn hole tournaments, and basketball tournament! My kids were so sad to tell them goodbye! The kids club ladies seemed to have lots of fun activities going on each day on the beach as well, we just never had a free opportunity to participate! Speaking of the beach, Reyson made us feel very safe and welcomed! He was extremely helpful and very kind! Antony always helped with our towels! Pool drinks never ran dry when Jorge and Wilson were around! Each morning, Hayron and Santos took exceptional care of us at Mercado. Hayron helped organize a birthday dinner for my husband! So kind! Daniel was always a friendly face to see at the mimosa cart! Our rooms were kept by a very friendly and attentive housekeeping crew! All in all, it was a 10 out 10 vacation! We hope to return again one day!

Me and my family went to this resort in May of 2026, and it was by far the best vacation I have ever had in my life. Right when you arrive, you get greeted by wonderful people with drinks and cold towels. They take your luggage and bring you to your room. There is a great vibe around the whole resort. The staff is amazing as well. The entertainment team did a great job of making fun games and activities for everyone. Raibel, Chael, and Alfred were all great guys and they were so fun to hang out with. Raibel was very funny and always was up to something exciting (he is also really good with names as he remembered all of my family members names the whole trip.) Chael was always around hanging out with everyone. We played cornhole and basketball with him during our stay. Overall, The entertainment team was definitely my favorite part of the trip. All of the other staff was amazing as well. Reyson, one of the security/pool workers, always had chairs set up for us every morning at the pool. He took such good care of us the whole time, and he was truly a blessing to have there during our vacation. Antony was also very kind and thoughtful. He helped us with anything we needed. The restaurant workers were phenomenal as well. Santos and Hayron always greeted us with smiles at the buffet, and they were always ready to help with anything we needed. I was very pleased with them and their constant happiness. Wilson was also very kind as well. He was a waiter at the pool and he got us any drinks that we wanted. All in all. This vacation was amazing, and the staff was so good. They always put a smile on my face, they were happy to help with anything, they kept the place clean, and they never hesitated to make sure that I was as happy as I could be. (Raibel and chael, if you see this: you guys were so funny and entertaining. Both of you were my favorite part of my vacation.)

We stayed at the Hyatt Ziva Cap Cana in April 2026 and we had an amazing vacation! The staff was so friendly and kind. We want to give a shout out to Franklin at the smoothie bar, Raibel in activities and Jose at the club pool. They were awesome! There were plenty of activities (e.g., water aerobics, archery) for both adults and kids that kept everyone entertained. We loved going to the water park in the morning! The food and drinks were good as well! It was a wonderful stay! We will return!

Our daughter’s entire graduating class and their families were included to celebrate their last spring break together at Hyatt ziva cap cana in the Dominican Republic. A few families had been, but for the rest of us as first timers, I can confidently say it exceeded our expectations. I’d never done an all in Kui ave resort and wasn’t sure what to expect. It was so nice! The rooms were large, new, clean, nice bathrooms etc with amazing views and special features. Ours was an ocean view and some had private swim up pools to their rooms. The creative and constantly new entertainment options and the top of the line amenities were so good no one ever wanted to leave the resort. The gym was incredible, parents and kids played pickle ball and volleyball together, there was a spin cycle class in the pool w fun music, and the list goes on. Access to restaurants and reservations was a non- issue which eliminated stress and felt inclusive for our large group to spontaneously eat together etc (we probably had 80 seniors plus parents and some siblings). As a mom, I had heard about a horrible accident w a rip current on a different part of the island/different resort days before our group arrived, thankfully the beach in front of Hyatt ziva is so safe. The current and tide was a non issue which is invaluable. So it felt not only beautiful but very safe. The staff could not be kinder. From your first arrival to your departure, everyone goes the extra mile. Lastly we had a blast one nt at a restaurant w a secret door and there was dancing entertainment etc it was a blast! And must do! The trip was perfect and a memory maker for all. We will be back with my son’s class.

We had a wonderful stay at Hyatt Ziva Cap Cana. The resort was beautiful, clean, and truly family friendly, with something for everyone to enjoy. We loved the all-inclusive experience, it made the trip feel easy and relaxing, with plenty of dining, drinks, and activities included. The beaches were nice but a lot of seaweed, and the entertainment throughout the resort added a lot of fun to our stay. It was also a huge plus being so close to the adults-only Hyatt Zilara resort, which gave the area a great mix of family energy and a more grown-up atmosphere nearby. Overall, Hyatt Ziva Cap Cana was a fantastic choice for a family vacation. Between the beach, entertainment, all-inclusive convenience, and beautiful setting, we would definitely recommend it. Be sure to seek our Gerami and Jorge S at the pools for the best service.

Our family of four with boys ages 12 and 10 had visited Hyatt Ziva Cap Cana in Punta Cana and could not say enough about this amazing resort. Upon arrival, being greeted with cold towel service as we waited to be checked as well as the check in process went smooth as anything. The resorts cleanliness was beyond superior as were the rooms as well. The rooms were spacious for all four of us with proper sleeping arrangements. The staff at the resort was beyond expectations. From the people at the coffee bar in the morning to the waiting staff at all the restaurant's always made sure things were good at your table and always got what you needed when asked. GEREMY was our main server for a good part of the week by the pool and cannot say enough about his kindness and how promptly he got our drink and always with a smile. Many of the times brought extra drinks to make sure we were having the time of ur life so thank you to him for that. We can also not say enough about their entertainment team. CHAEL in particular changed our kids vacation the second they met. He included them in everything there was to do like they were little brothers to him. From beach volleyball , shuffleboard, pool games and trivia while being the DJ by the pool as well to last but not least our boys favorite BASKETBALL. Once he pulled them into that it was then the best vacation of their life and now it created a family type bond between CHAEL and our two boys, so we thank him for everything he had to offer and did for our children during our stay because it made it that much more special. Hyatt Ziva and Crew Members, you have impressed us once again with another one of your beautiful properties and would absolutely be revisiting in the near future. Als

The resort was just lovely, clean and well maintained. The service was great throughout the resort. We had a swim up room, and that was a great option for some relaxing time in the morning and evening. The food was excellent throughout the resort, with options for all palates. We were there with our young grandson, and the water park area was a huge hit for all of us, with the lazy river, the water slides, and the kids area. A great vacation destination!

I am not used to writing reviews on trips that I take but this resort treated us so well that I had to speak out about it. Was everything 100% perfect, no, but the good so outweighed any minor frustrations. The first thing I noticed were the staff. Every employee you ran into, even in passing, pleasantly greeted you. The level of customer service was so above par. We had our two kids, ages 8 and 10 with us. We wanted to check out the Zilara (adults only resort) so we dropped our kids off at the kids club so that we could walk around. When we got back a short time later to grab them they begged us not to leave. We were not expecting that because our son flat refused to stay at the kids club at the last resort we stayed at. The kids met the most amazing young lady who was working at the kids club. Daria was her name and my two children fell in love with her over the next few days. The care and attention that Daria and the other young ladies put into caring for our kids went way above and beyond what they had to do. My son celebrated his 9th birthday while we were there and Daria was nice enough that she made him a birthday card and got him a gift. It really made him feel special on his day. The ability to have the comfort knowing the kids were taken care of allowed us to go over to the Zilara and enjoy some kid free pool time and an amazing dinner. That was a huge benefit for us having both the Ziva and Zilara connected and having access to both. This resort was top notch and I highly recommend it to anyone with kids. Or if you are going with a group of people and some of them do not have kids. We made so many great memories here and I cannot wait to go back.

This is the best hotel experience I have ever had. Every single person that works here is so smiley, kind, funny, caring, appreciative, and happy. Alfred and Ryder (I hope I got their names right) from the entertainment team were amazing. They made sure to learn everyone’s names during activities and went above and beyond to make sure everyone was having fun.

Our family had an amazing stay at Hyatt Ziva Cap Cana and honestly exceeded our expectations for an all inclusive resort. From the moment we arrived, the staff made us feel taken care of. Huge shoutout to Axiel at the front desk for going above and beyond and making everything smooth from check in to departure. The service throughout the entire resort was consistently excellent. Staff members were gracious, attentive, and always around if you needed anything. The property itself is not overwhelmingly large, which we actually loved because everything was spotless, easy to navigate, and extremely well maintained. Housekeeping was also outstanding. Rooms were cleaned daily, and then staff would come back again at night to restock towels, drinks, and anything else needed. Our room was also very spacious for a family of four. We stayed in a room with two queen beds with our 5 and 2 year old, and it never felt cramped. The balcony was a really good size as well. We paid extra for the upgraded view and it absolutely did not disappoint. A lot of times paying extra for a “view” at resorts feels like a rip off, but this one was 100% worth it. The food was one of the biggest surprises of the trip. Unlike many all inclusive resorts, the quality here was genuinely very good. There are five restaurants on the property and every meal we had was enjoyable. The resort is also connected to the adults only side, which gives you even more restaurant and bar options, although we did not get to explore much of it because we were with the kids. Even the in room service was impressive. The menu is smaller, but that actually worked in its favor because everything tasted fresh and well made. They would even bring milk and cereal for the kids on demand, and room service was always extremely fast. The drinks were also surprisingly good and not overly watered down like many resorts. They definitely got the job done, especially the cocktails from the cocktail bar menu. The cocktail bar itself was excellent, and the sports bar was a great spot to watch the NBA Conference Finals at night. Pool and beach service were top tier. There were servers everywhere checking if guests needed anything. Lunch by the pool every day was one of the highlights of the trip with fresh coconuts, grilled food, burgers, and al pastor tacos. They changed the menu daily, which kept things fresh even during our Sunday through Thursday stay. The beach did have a decent amount of seaweed during our visit, which may just be the time of year in May, but the resort staff constantly worked to clean and manage it, so it never became a major issue for us. For families with kids, this resort is unbelievable. There were nonstop activities throughout the day including slime making, coconut painting, coloring, games, and an awesome water park. They also have a dedicated indoor kids playroom, which was a really nice touch. Our boys had an amazing time the entire trip. The gym facility was also impeccable. I unfortunately did not get a chance to use it, but it looked incredible. One of the coolest parts of the trip was doing our annual family photos at the resort. We paid $325 for 20 edited photos, which is significantly cheaper than back home in the U.S., and the quality was honestly incredible. Hector absolutely crushed it. Our kids were not exactly cooperating at first, but he made the session fun and captured so many candid beach shots that came out amazing. If you are traveling to Punta Cana with kids, I highly recommend this resort. Between the service, cleanliness, food, family activities, and overall experience, it was absolutely worth it.

My experience at the Hyatt Ziva was absolutely incredible from start to finish. As someone with very severe food allergies, traveling can often be stressful, but this resort completely exceeded my expectations. Juan and Sebastian, the head chefs, went above and beyond to ensure my safety and comfort throughout the entire trip. They took the time to understand my allergies in detail and personally prepared all of my meals in a separate area, ensuring there was no risk of cross-contamination. Every dish was not only safe for me to eat, but also delicious and thoughtfully prepared. Their attention to detail, professionalism, and genuine care made such a difference in my experience. What stood out most was their kindness and consistency, they checked in with me regularly and made sure I always had safe, enjoyable options at every meal. It allowed me to truly relax and enjoy my vacation without constantly worrying about food, which is something I don’t often get to do. Because of the exceptional service, especially from Juan and Sebastian, I would 100% recommend this resort to anyone, particularly those with food allergies. They made me feel completely safe, valued, and cared for, and I am so grateful for the experience.

“I had an amazing experience with this team! Everyone was incredibly professional, kind, and genuinely helpful from start to finish. They made us feel welcome and went above and beyond to provide excellent service. Their positive attitude, attention to detail, and dedication truly stood out. You can tell they care about their guests and take pride in what they do. Thank you all for making the experience so enjoyable and memorable — highly recommended!”

We just returned from an absolutely perfect family vacation at Hyatt Ziva Cap Cana and I truly cannot say enough wonderful things about our experience. From the moment we arrived until the moment we left, everything exceeded our expectations. We booked through Costco Travel, which included airfare and transportation to and from the resort, and the value was incredible. The resort itself is beautiful, spotless, and incredibly well maintained. The food was AMAZING at every restaurant and there were activities happening throughout the day for all ages. My daughters are teenagers and loved it, but it also looked fantastic for younger children as well. The water park next door is such a great addition, and we also loved that there is an adults-only side for guests 18+. What truly made this trip unforgettable, though, was Juan and Sebastian, the concierge chefs. My daughters have severe food allergies, and as any allergy parent knows, traveling can be stressful. Juan and Sebastian completely changed that for us. From the very first meal, they personally took the time to understand every allergy and made sure my daughters felt safe, comfortable, and included throughout the entire trip. They checked in with us at breakfast, lunch, dinner, and even snacks in between. They coordinated directly with the restaurants, customized meals when needed, and always went above and beyond with kindness, professionalism, and genuine care. They never made us feel like an inconvenience — quite the opposite. They made my daughters feel special, cared for, and able to fully enjoy a vacation without fear or stress around food. Honestly, their level of attention and compassion is something our family will never forget. They are truly exceptional at what they do and are a huge reason why this trip was so meaningful and relaxing for our family. The service throughout the entire resort was outstanding, and every staff member we encountered was warm, welcoming, and helpful. This was honestly one of the best vacations our family has ever taken, and we would return again in a heartbeat. Highly, highly recommend!

This was a 1st time family reunion to celebrate many birthdays. As the 75 yr old grandmother and host, I got to spend 6 days with my children and their families including 3 kids, 5 and under. We came from 3 distant cities and celebrated a totally relaxing, stress free time. Every single one of us LOVED it. The staff was genuinely warm and went above and beyond our expectations…from the housekeepers to the beach waiters to the reservation folks and the absolutely incredible staff at Republic Coffee. The 3 little ones loved the pool, sailing and kayaking with their dads, and always found wonderful things to eat at every meal. We expected to spend time apart, but we just loved being together there. The accommodations were perfect, and the kids loved the parties after dinner and movies under the stars. The adults did get a baby sitter and we ate at the “adult only” fabulous restaurants twice, at the adjoining Hyatt Zilara side. They loved the water park and lazy river. I loved that my kids hired a photographer on site so we could have fantastic photos to remember this incredible time. Yes, it was expensive but worth it. We’d love to return again and again, but I’m not sure what the finances will allow. We made memories to last a lifetime but I truly hope we will be back! It was a 10 out of 10!

I was scheduled to go in May2026 with family but came down with an illness that was very contagious just 3 days before travel. I was suspect that I would get any help on a refund because all the deadlines had passed. I sent in my request for a full refund with doctor letter and supporting test results. I was pleasantly surprised as to the professionalism this was handled on a rather quick manner. They gave me a full refund. I feel so good about this experience and could not praise them more.

We just returned from Hyatt Ziva Cap Cana and had one of the best family vacations we’ve ever taken. The resort was at very low occupancy but it didn’t affect our stay at all — if anything, it made the experience even more relaxed, personal, and enjoyable. The food was excellent everywhere we ate. Mercado had a great variety and everything was fresh. Tempest’s Mongolian station was a standout, and our dinner at Chinola — especially the prime rib carved tableside — was unforgettable. A huge thank‑you to Raibel and Alfred from the entertainment team. They made our vacation fantastic. Raibel had us laughing all week — every time he saw my wife he’d yell her name like it had three extra syllables. It became a running joke for our whole trip. And Alfred deserves a medal — he risked his life teaching us archery, and somehow survived our aim. He made the activity fun, safe, and memorable. Special shoutouts as well to Wilson and Geremi, our regular pool servers. They took incredible care of us all week. One of my favorite moments was praticing my Spanish with Geremi while he did the same with his English. Small, genuine interactions that made the trip feel personal and special. Even with the low occupancy, service never dipped. We had full access to both Ziva and Zilara, no waits anywhere, and the entire resort felt like our own private paradise. This was truly one of our best family vacations ever. Highly recommend.

Second year in a row our family of 5 stayed at the Hyatt Ziva Cap Cana. Everything was as exceptional as we remembered, although the sargassum situation was much worse and prevented much use of the ocean. The service remained top notch. Shout outs to Juan and Katherine, our Club host superteam for all of their help, and R(rrrr)aibel and Alfred were great motivators for activities. Raibel even taught us some Spanish in a "new word of the day" lesson! Moments (the sports bar) was a great spot to watch playoffs at nights and we enjoyed dining at Brando's twice so some of us could enjoy duck. While it did not seem too crowded, the "chairs savers" were in full effect as opposed to last year. Although there were plenty of non-prime seats available, the hotel seemed to not follow up on their posted sign of removing "space savers" that were idle for more than an hour. This would not prevent us from coming back but it was more noticeable and hopefully not a concerning trend for a premium priced property. Highly recommend the Club Level for warmer (and slightly clearer) pools, bringing a reusable mug, and metal/plastic straws to avoid using the paper ones.

Second visit to Hyatt Ziva Cap Cana and we loved it! Family of 5, ages 20 to 58. Lots of dining options, we loved them all! We booked club level which was less necessary since it was not crowded, but really enjoyed Juan and Katherine and the club amenities. Shout out to Raibel and Alfred from the entertainment team!! I did water aerobics every day with them and they got my sons and husband to join in!! They came looking for us and we enjoyed our daily check-ins! My family loved them!! We also enjoyed the cocktail classes and watching the playoffs at the sports bar. Hotel was spotless and we felt very pampered. I cannot wait to go back!