Eden Roc Cap Cana

Poor experience. We paid almost $3000 for 4 nights, but regret it. Eden Roc Cap Cana advertises itself as 5-star, but is not. While the beach is truly beautiful, the resort overall is in rough shape. Everywhere you look things are broken, rusting, or poorly patched up (see photos). For...

Poor experience. We paid almost $3000 for 4 nights, but regret it. Eden Roc Cap Cana advertises itself as 5-star, but is not. While the beach is truly beautiful, the resort overall is in rough shape. Everywhere you look things are broken, rusting, or poorly patched up (see photos). For example, hot water was broken at spa showers, or shower drains would not work but flood. Rooms are shabby, our first one had a mildew smell (they moved us), all room furniture is worn, rooms have non-working light switches. Eden Roc food is decent but not great (breakfast is quite good). The staff were very pleasant and kind, but are not sharp or professional as is expected for a 5-star. For example, Eden Roc asked for our flight info in advance so that they could give us free pickup/dropoff, yet they never arrived. We took a taxi instead (staff apologized, credited our bill $50). Another time we booked a golf cart and the staff never even arranged it. Etc etc. Some staff privately told us Eden Roc is a frustrating place to work at. Overall, we made the best of it, but certainly would not come back.

We had an amazing stay at Eden Roc. The hotel services were outstanding. Special thanks to our concierge Sara, she made our experience so much better!! She was fast-responding and very cooperative, Sara arranged many of our activities at the hotel. Would definitely recommend Sara as a personal concierge.

Better than we expected all around. We came here thinking it would be very different from our prior Caribbean vacations, and it was. First and foremost, Eden Roc is a boutique hotel, so maybe 60 rooms, suites, villas. We normally stay in Ritz Carltons and Four Seasons so we understand...

Better than we expected all around. We came here thinking it would be very different from our prior Caribbean vacations, and it was. First and foremost, Eden Roc is a boutique hotel, so maybe 60 rooms, suites, villas. We normally stay in Ritz Carltons and Four Seasons so we understand good quality and Eden Roc did not disappoint. We travelled as a couple in our late 50s and this place was perfect. The beach is beautiful, the employees were attentive and willing to help/please the travelers, the food on the resort was delicious but very expensive, the rooms could use a little refresh but nonetheless nice and tropical. Our concierge Sara was great - she was very attentive and helpful the whole week. We golfed at Punta Espada and we can’t say anything but wow. It’s a spectacular course with amazing views, great caddies, and meticulously maintained greens. There is a St. Regis close to completion nearby but we think Eden Roc will continue to do well because not everyone wants the 300 room resort with people everywhere. Eden ROC had just enough going on, it was not overly loud or busy, pools are beautiful/beach beautiful, restaurants are great albeit expensive, and staff is great. We would totally come back to this gem!

This is not a large noisy all inclusive resort, this is a boutique one of a kind place to relax. They pick you up T the airport in a private car, having lovely large Villas and beachfront suites. If you are in a Villa you have your own golf cart....

This is not a large noisy all inclusive resort, this is a boutique one of a kind place to relax. They pick you up T the airport in a private car, having lovely large Villas and beachfront suites. If you are in a Villa you have your own golf cart. The golf course is one of the most beautiful courses I have ever seen running along the ocean. The restaurants are a la carte except for bread here you have a choice between the buffet or the menu. Cannot go wrong either way. Three restaurants. We ate at two and were very happy with the food. The staff here are excellent, no names because I’m afraid I’ll miss someone. From the beach, drink and food service , the restaurants and the villas, it was all first class. There were couples and families, large pools, great beach, good food. No rush for a chaise or a table at dinner. Very relaxing.

This was a bit of a splurge trip to relax and unwind with no distractions. They deliver what they promise and what we wanted for this particular trip - quiet, exclusivity, attentive service, and relaxation. This is the place to go for upscale amenities and food and rest. This is...

This was a bit of a splurge trip to relax and unwind with no distractions. They deliver what they promise and what we wanted for this particular trip - quiet, exclusivity, attentive service, and relaxation. This is the place to go for upscale amenities and food and rest. This is not the place to go if you are looking for lots of activities or a party atmosphere. Come to eat well, read a book, soak up the sun, and splash in the ocean or pool. There is golf and a spa if you want that for activities. You can also walk the golf path later in the day after most golfers are done which was a great option for a longer walk since the beach is small. The private bungalows are truly private which provided another level of luxury. A golf cart was provided but honestly we just walked to the beach and restaurants. It's not far and it's nice to move around a bit after eating so well all week. It never feels crowded or rushed.