Hotel Riu Palace Jamaica

Travel Date: February 28, 2025

I was a little concerned after reading a few negative posts. What i will say was it was perfect, yeah you can always pick a few little things but in general it was a great holiday in a lovely place with great staff and food. The room was nice, nothing...

I was a little concerned after reading a few negative posts. What i will say was it was perfect, yeah you can always pick a few little things but in general it was a great holiday in a lovely place with great staff and food. The room was nice, nothing fancy just nice. All staff members were there to give you a great holiday, lovely people. Food was very nice, ate mostly in the buffet which was real good. Ate in restaurant 1 night, wasnt great to be honest, only allowed 1 side order which was rediculous when you consider the amount of food in the buffet. Entertainment was OK, always something going on, we were in the Palace, most big shows were in Reggae or Montego bay as they had big stages. Shows were very good, alot of effort was put into them by the crew and it showed. Little disappointing that even though we were from Palace, the range of drinks like Jack Daniels was not available in Montego bay bar for people who came from the Palace. In Reggae, at the bar they do not seem to give out straws for the cocktails like they do in the Palace, small item but niggles a little bit. Never touched the alcohol in the room but it was available, fridge stocked with beer as well as whiskey, Rum, gin and vodka on optics. Room service came round every day. Would definitely return.

Travel Date: February 28, 2025

Nice rooms, very good food in buffet restaurant but…you can get one beach towel for a day with option for one exchange. Something new for 5* hotel( actually it’s not more than 4*). Highly recommend to bring your own towel or book other hotel. Management tried to explain that they...

Nice rooms, very good food in buffet restaurant but…you can get one beach towel for a day with option for one exchange. Something new for 5* hotel( actually it’s not more than 4*). Highly recommend to bring your own towel or book other hotel. Management tried to explain that they want sustainability (?) by implementing this rule. For $700 a night? Should Musk take this for his team?

Travel Date: February 28, 2025

We are here now. This is not the level of other Riu palaces. I will give the compliments due. The staff is very nice. They removed you and say hello. The property is clean and servers have been great.shout out to: Joan, Vanessa, Haney and Keymorah (I may have misspelled...

We are here now. This is not the level of other Riu palaces. I will give the compliments due. The staff is very nice. They removed you and say hello. The property is clean and servers have been great.shout out to: Joan, Vanessa, Haney and Keymorah (I may have misspelled her name). Now…. Things that have gone wrong…. Check in was 45 minute or longer…. Don’t know if it was an hour…. Close. Our door lock has been broken twice. The first time we waited sitting in the hall floor for 30 minutes until I went back to the desk and waited there for help. Room 3030. Then next time is wasn’t quite so long. First time they said battery issue. Second time… code error. Sad to sit in a hall for hours. Next the wrong remote for the tv. Completely wrong type of remote. Ok. Sunday, last night, tried to make dinner reservations….. NONE. Not one is available while we are here!!!!!! That is crazy!!!!! My birthday was acknowledged, a day after. I doubt we e would return and it’s only day 3.

Travel Date: February 28, 2025

We enjoyed the property. We felt that what we paid for met expectations. RIU is a brand we trust and are loyal to. 4.5 of 5.

Travel Date: March 31, 2025

We returned home yesterday evening and we're missing beautiful Jamaica already! Airport transfer to and from the Riu Palace was easy because we signed up when we reserved the room. Check-in was a breeze with Lewis. Lewis is so AMAZING, kind, patient, and so helpful. He helped me book reservations(I...

We returned home yesterday evening and we're missing beautiful Jamaica already! Airport transfer to and from the Riu Palace was easy because we signed up when we reserved the room. Check-in was a breeze with Lewis. Lewis is so AMAZING, kind, patient, and so helpful. He helped me book reservations(I couldn't figure it out on the app). Lewis also helped me book dinner on the beach for my hubby's birthday. Our room 1056 was cute, a little dated. Wish there was a better lighting over the sink(I struggled putting my contacts in). We didn't use the tub. The shower drain was slow but they fixed it upon our request. I have to be honest... Our third day, we walked in and saw a roach crawling from under the mini fridge. Staff sprayed our room and we didn't see anymore. Our mini fridge was always stocked(we only drank the water and tried a beer). Housekeeping was always on point and so kind. Because we arrived on Wednesday(Ash Wednesday), housekeeping left beautiful scriptures after she serviced our room (We kept them and will put it in our vacation keepsake binder). Oh and I can't forget the cute birthday gift and card from the hotel. Made my hubby smile (thank you Riu). Now for the entertainment. Bravo and Dinero was truly a VIBE!!! They always did their thing!!! The dj's kept me dancing and singing while in the pool. Gabby and Steph(I think her name is Steph) had me asking what exercises they do because their legs are AMAZING!!! The beautiful ladies can dance their tails off. I was trying to keep up but eventually gave up and enjoyed the view, lol. Jimmy Genius for the noon water aerobics had us moving-moving. Jimmy is no joke, hahahaha. We enjoyed him. I made sure to be in the pool every day for water aerobics. His legs and arms told us that he works out! Winston at the pool bar is amazing too! The staff who walked by always asked if we needed anything. The pool activities and games were so fun. Food/Buffet We always sat at Priscilla's(I think that's her name, we called her Princess) table in the mornings, She's so sweet and beautiful. Dr. Phil is so silly and sweet. Food was good. Juices were fresh. Fruit was delicious. The staff patience is remarkable. We witnessed some "entitlement" and they handled it with grace. They sang happy birthday too. The chef's are too kind, they walked around asking if we're okay, how we're feeling, etc. Two even sang happy birthday (there were so many ppl celebrating their birthdays). We walked to the other two Riu's MoBay and Reggae and enjoyed the vibes. The all white party was fun. Now for the not so nice part... We witnessed a Hispanic lady(I'm assuming she's part management) being condescending and rude to one of the grounds keepers. We heard her say something about a hole in the grass. Uuum, lady, the hole you complained about was NOT the grounds keeper fault. And if it was,speak to ppl with some respect. The grounds/scenery was maintained VERY WELL! My other complaint is (no fault towards the staff) is ppl need to stop with the entitlement bull crap! You're in THEIR COUNTRY, have some respect! We were sitting by the pool in the cabana and a couple from the "elite" tried the entitlement bull crap by moving some one's towels because, "We're elite and was told we have access to everything". I'm not going to say his name but he/staff remained calm and was explaining the lounges were first come... The "elite" guy started to become upset while belittling the young man/staff. My husband and I stepped in because we had enough of him and his sun burned wife being rude. They felt the rules didn't apply to them. I grabbed the staff hand and walked him to a different side of the pool. He did NOT deserve to be treated or spoken to like that. I truly hope the "entitled" couple didn't lie and complain about the staff because we witnessed the entire thing. Riu,if you have questions, you can call me. My room number was 1056, my contact information is listed in the booking section. Oh, and I love the way the staff allows the two cats to roam the resort(outside). The cute kitties were showed so much love. They/kitties were/are so friendly and they have boundaries too, lol. Riu Palace please let ALL your staff know that they're amazing, they're doing a wonderful job, they're appreciated and without them there's no RIU!