Cozumel Palace

Cozumel Palace A++

Excellent experience, services were excellent, staff was friendly and welcoming, facilities and property were clean and welcoming. Small resort feeling. Special recognition to Ivan at the Gondola. He is first class all the way. Made our dining experience first class every time. Marta, the morning hostess at the breakfast buffet is always welcoming and pleasant. Welcomed us by name every…

Fantastic place to vacation for everyone including Divers.

Outstanding Service. The staff is very friendly - they call you by name. The spa is wonderful. The weather was an issue this year as our dives were canceled a couple of days. Need another dive boat as I heard they were full on a couple days. We have been coming here for years with our family and friends and…

Romantic Dinner a must

The Romantic Dinner is a must if you're there with that special someone. Baldo played a fantastic medley of Romantic tunes on his violin that took the night to the next level. Gracias Baldo.

Enjoy your evening

Wonderful atmosphere, great staff including Efrain, Jose, Eddie, Alexander, Victoria, and Jesus who attended to every detail of our meal. , making delicious suggestions for our amazing evening.

Birthday stay

Fantastic service, excellent staff, great views, loved to have a heated pool. Perfect Location. I would say the staff is happy and that reflects in their service and how they make guests feel, warm welcomes.

Not long enough!

Like always, vacations are too short. The cozumel palce staff made our stay wonderful. They went out of their way to make us feel at home. Always attentive and super friendly. Can't wait to go back again!

Great vaca

Fantastic service, food and atmosphere. Excellent service from bell boys, waitresses, bartenders, maids, room service, spa and just everyone. They treat you like family. If you want to party or relax, The Cozumel Palace is the place for you.

Relaxing get away

We just finished a two week stay. We have made several visits to Cozumel Palace. It is the pampering from the staff that keeps us returning. We have never encountered an unenthusiastic attitude. Some of the staff that made a fantastic impression were : Breakfast-Martha, Henri, & Fili Pool waitstaff- Alan, Perla, Jorge & Jairo We enjoyed the evening entertainment-especially…

Wonderful time and wornderful staff1

We had a great time! Smaller resort. Good for kids and adults. The food at Gondala and Momo was our favorite. Pool staff and pool concierge (emmanuel) was awesome! anything you needed! the spa is nice and quieter and since its smaller n size you get a lot of attention. Argelia had me 3 times. I like getting the same…

Cozumel Palace – Feels Like Coming Home

This was our second visit — and somehow it was even better than the first. My husband and I truly feel like this resort is our home away from home. What makes CP so special is the laid-back, relaxing atmosphere. Every single day feels peaceful, easy, and stress-free. But the real magic? The staff. They don’t just provide service —…

Great rest!

A place to rest, walk, snot quell, and eat well… snacks to top up! Very safe, impecable clean with luxurious service hotel, and amazingly friendly. Walk, snorkel, swim, and eat well. Good shows and dancing.

Happy place.

Another wonderful experience with great food, drinks and entertainment. By far, the friendliest and most attentive staff. Great rooms, updated amenities in the lobby and restaurants, conveniently located. It is truly a home away from home.

Great resort, super attentive staff, fun snorkeling at the resort, nice room and comfortable bed!

Breakfast was great!

Could improve: Strangely enough that food tasted fine, the temperature of the food was often warm but not hot. I mentioned it to the staff and they were going to follow up…

Dinner at Momo

Efrain was very friendly and professional as a server for us at Momo. He was willing to answer questions and was very accommodating to our requests. We look forward to having another meal at Momo.

The perfect place to do as much or as little as you want

We just finished a lovely 9-night stay at the CP. It was our second stay, but the first was about 15 years ago. The hotel was renovated in the last 18 months and the designers did a lovely job. As before we appreciated our large room with the double jacuzzi tub. I have to say the service was exceptional. Our…

High quality small resort, would go again!

Loved celebrating our anniversary at Cozumel Palace. This was the 3rd of the palace resorts we have been to and the quality was excellent! Pros: -Amazing food, accommodated easily for gluten free. We planned to eat off resort some but ended up staying for all dinners as the restaurants were so good. Green chili enchiladas 10/10. Carmita was a very…

Great stay but watch the Vacation Specialists, like little pit bulls

Really nice property, well maintained, staff in the restaurants, bar's, cafe, front desk, housekeeping / concierge, were so kind, courteous & helpful. The "Vacation Specialists" were not so polite. From where I come from - no means no. Repeatedly I was asked what my excursions, my plans etc. When I travel, I plan my trip. I didn't need to spend…

A Cozumel Dream

Our favorite place on Cozumel… the absolute BEST staff by far! Emmanuel at the pool is spectacular. He is attentive, kind and genuine. A true gem for sure. They are lucky to have him on staff. Victoria at Momo is a definite must see as well. She’s just so darn wonderful. Martha is a staple and you just feel like…

Something (or Everything) for Everyone, with One Caveat

This was our first time at a Palace Resort--we (2 adults, and our three kids, ages 21, 20 and 20) chose it because we were interested in diving in Cozumel--and we loved the experience. The staff is extremely nice, attentive and professional (a huge shout out to Juan, at the main and pool bars, and to the diving crew), the…

paradise

All was fantastic! We are italians and the italian restaurant was a very wonderfull surprise We’ll come back for sure!!

A lovely, relaxing week!

We had a really lovely, relaxing 1 week vacation here. The room was spacious enough for our family (2 adults, 2 teens) and well serviced every day. The resort is small but nicely decorated and well layed out. Restaurants were good. Reservations were easy to do on the app. Food was generally quite good. The buffet selection gets repetitive after…