Platinum Yucatan Princess

We have been to this resort and the grand sunset princess a total of 5 times, we have had such a wonderful experience every time we are at this resort This last time was so amazing we had a wonderful bell boy named Javier Reyes and his colleague Enrique they were so helpful when my husband lost his phone and with our return transfer, they were both so funny and kind and made our stay so much more enjoyable I hope we get to see them next time we come, which hopefully will be next winter

We recently returned from visiting this resort with a group and loved our experience. The bellmen Enrique and Royer took excellent care of us and shuttled us to the sister resort whenever we asked. They were so friendly (always smiling and laughing). Our rooms were in the 4000 block which was just across from the main lobby so close to the restaurants. We had swim out suites and highly recommend them. You enter via steps…no ladders. These swim outs are not connected to the main pool but you are close to the activity if you want to hop across. The pools in these rooms got sun from around 11:00 to 4:00. This resort is very established and beautiful and we will definitely visit again. Beach is small and had some seaweed but the workers were hard at work trying to keep it clean.

Amazing resort and friendly staff. Mucho gracias to Paulette for decorating the room, very beautiful. The doorman Flavio, Israel and Enrique - they been such an amazing help throughout the stay. Also Heriberto the bartender- amazing service. I wish I knew the young men who was at the taco stand near the pool - they both amazing as well. Mucho gracias and see you soon!

We stayed at the Platinum Princess (Adults Only) at the end of January. Overall, we have a very positive experience. The staff is very friendly and helpful. We had no problems with anything – from the transfer to the check-in, the booking of side-trips or the service at the restaurants. Thank you to all the wonderful people who made this happen. There was the occasional glitch (i.e. one day they didn’t clean the room, but the maid came after we called the front desk), but really nothing major. The grounds are clean and well-maintained (better so than at the Sunset Princess, the family resort). There is nice wildlife (we saw some deer and iguanas), not too many coatis (one climbed onto my 2nd-floor balcony, though, keep the balcony door shut at all times)! The entertainment is just excellent. We especially enjoyed the fire show which was a step up from anything we’ve seen, and the Disco show at the theatre. A shout-out to all the amazing performers! You guys are great! We do recommend scouting out the path to the sister resort Sunset Princess on day 1 or 2 just so you get an idea of what else is there. It’s only a 7-minute walk if you’re up for it, or a short cart ride from the lobby. I have to say that the Platinum Adults-only part felt oddly quiet and sleepy, and it’s MUCH smaller compared to the Sunset resort. The beach is definitely better at the Sunset – fortunately, it’s an easy 5-minute walk just along the beach to get from one part to the other. Highly recommended, as there are fewer rocks on the family side. The restaurants in the Platinum are nice (we went to the Rodero Grill and to La Bruschetta twice and enjoyed them a lot), and you do not need a reservation, but Rodero Grill gets busy during dinner rush hour and you might have to wait for a table. The buffet was smaller (some people in our group liked it better, while others preferred the Princess), but the lobby bar at the Sunset is 3 times larger and the lady baristas are more knowledgeable about making a proper cappuccino. You do have to show your bracelet with a special number to get some of the medium-tier alcohol at the family resort (there are 3 tiers altogether, you have all-inclusive access to tiers 1 and 2 with your Platinum bracelet, while tier 3 is for the Premium clients) but overall the selection of alcohol available to you is bigger at the Sunset. The bars at the Platinum are nothing to write home about. Go for the Margaritas, that’s what Mexico is famous for – tequila and tequila-based drinks. Now let’s talk about things that can be improved, and that is SPORTS PARK. The Platinum Princess has a “sports park” halfway between it and the Sunset resort. The park looks abandoned most of the day. There is some activity in the pool (?), also ONE pool table that shuts at 5 p.m. (why?) and a rifle/archery range that is open for one hour a day, alternating between rifle shooting / archery. This is ridiculous – when we came for the archery, there was a line of a dozen people already and you only get three arrows, that’s it. Whereas there were 3 instructors every day for Zumba in the party pool, with 4 people in the pool… It would make so much sense to have more time slots for archery and rifle shooting so that more people could enjoy it – it’s crazy how UNavailable these activities are. Also, more pool tables would help! Another area that could use improvement – Salsa Nights VS Karaoke night at the bar in the Platinum. There is ONE (1) Karaoke night a week, and SIX (6) Salsa (dance) nights a week. Karaoke was packed full, there people were enjoying themselves for 2 hours, cheering for each other, dancing and having immense fun. The dance nights are… just dead. There would be a couple or two dancing and another couple sitting at the bar hoping someone else would show up. You guys need MORE KARAOKE! And another note about the design choices. The rooms are typically for two guests. Oh, and the rooms are nicely big and beautiful! The resort went into enough expense to install a double sink and even double shower heads (Thank you!). But they exercised the savings by putting only 1 (one!) hook for the towel. The balcony door also has a screen door with a very poor design. There is no handle or stopper for the screen. Please watch your fingers when closing it. I almost lost my finger in that door, the blood was everywhere. That’s it for this review. Overall we had a very pleasant stay, good value, fun experiences and good memories!

Room was fantastic. We were in a deluxe with whirlpool bath on balcony. The atmosphere was very chilled and relaxing. Service exceptional. Staff fantastic. Asked for our pillows changing for softer ones and done same day. Had a slight issue with noisy neighbour in early hours but after a call.to reception it was sorted straight away. Weather wasn't great but this hotel provides a shuttle bus to town so we had plenty to do. Big shout out to AMAURY the bell boy. He is a great chap and helped us with anything we needed. So happy and polite, nothing was a problem for him.

We had an amazing stay at this resort. We booked the Deluxe Junior Suite Swim-Out room and it was absolutely beautiful. It was definitely worth it. The entire property was clean, well maintained, and had such a great atmosphere. The staff were all incredibly friendly and welcoming. A special shoutout to one of the doormen, Isreal, who really stood out. He was always so kind and greeted us with a smile every single day. The food was great overall. The à la carte restaurants were really enjoyable, and the buffet had a huge variety with lots of options. There was always something to eat no matter what you were in the mood for. There was a good mix of guests which made the vibe fun but still relaxing. There were activities going on throughout the day, and every night there was entertainment or a show, which we really enjoyed. Overall, we had such a great experience and would definitely come back.

We had an excellent time at Platinum Yucatan Princess last week! From getting there to check out, everyone was so lovely and helpful. Huge shout out to Javier Reyes, one of the bell boys, who was a consistent friendly face and beyond helpful. The food was better than your usual all inclusive experience, though we would’ve loved to see a Mexican restaurant option (the one at the hotel nearby was all booked up during our trip). The room was absolutely beautiful with all lovely amenities. The towel service was a bit confusing, and it was a bit difficult that you only got one set of towels for the day - although I do appreciate the eco friendly efforts of the hotel. The night life was fun and diverse. We appreciated that we could hang out at the nearby hotels - the Grand Princess had a better beach, but we preferred the amenities and food options at Platinum Yucatan Princess. Overall, we had a great time and look forward to returning!

Traveled in Feb 2026 as a couple for 6 days. 40 minutes from airport is a bonus. Took a taxi from airport ( cheaper than shuttle) 1200 pesos per car. Good stuff: Room is spacious and bright, I liked that. Resort grounds are pretty. Lots of free sport activities: archery, rifle shooting, golf, paddle boarding, yoga and more. The restaurants were amazing. Usually after restaurant you go back to buffet, but in this resort every evening we dinned at restaurant. Great Shows every evening and after that DJ till late. Buffet was good, but can be better for 5 star Resort. Not so good: Beach is very narrow and rocky entrance. You can walk a bit further towards other resort and it will be sandy. But still you can swim over rocks to the sandy part if don't want to walk. Not a big deal. Sea weed was cleaned every day. Beach buffet had very little choices: burger, ribs. shrimps and French fries. Being late to yoga class will not get you to yoga class. No mats provided and on question where to get it, instructor ignores you. Though she is very good yoga instructor. I understand she don't want interrupt the class, then place the extra mats so people can quietly join the class. Though we did enjoyed our time in the resort, but more likely will not be coming back to this resort.

Just returned from a short 4-day visit. If you've taken the time to read any of the other recent reviews - for the most part they are all spot on. My review is based on 25 yrs of traveling to this area on vacation. Resort: 3.0 - a perfectly fine average resort, it's not a 5. Rooms: 3.0 - nothing overly spectacular / or bad - signs of wear noted. Service / Staff: 4.0 - overall very good. Food: 3.0 - its mass made food for a large group of people, it's never going to be fantastic - it was fine - just average. Drinks: 3.0 - very sugary blended drinks, top shelf only used if you asked. Coffee was good at the main bar near buffet. Beach / Ocean: 0.0 -Sucks! The worst beach I've seen at any resort. This is not even taking the seaweed into consideration - which the resort can't control. Pools: 3.0 The pools were small but fine. I had a Platinum swim-out. Again, very average. If your able to get this resort at a good deal - and you're looking for a comfortable place to unwind and relax - and you're willing to make the trip your own - this may be a good choice. Unless I found an amazing price on this resort - likely will try something different. Hope this helps when deciding!

I had the swim out room by the main pool area, my room was amazing everything inside the room is included. Furniture in the room was well kept and the layout of the room flowed out to the pool. Very clean and well kept hotel overall. The main pool is the party area so if you looking for a quite area be sure to get a room not by the main pool but if looking for a good/party time make sure to have your room by the main pool area. My bellboy Amaury was amazing from the time we were dropped off to the time we left, anything I needed he assisted with and I would recommend everyone to ask for him when you arrive to this hotel an amazing person and is bilingual in English and Spanish. All food and drinks are included, both were excellent throughout my stay. I would recommend this hotel as an option to anyone traveling to Playa Del Carmen for vacation.

We had an absolutely wonderful time at the Platinum Yucatan Princess. The staff were incredible! They were so helpful and genuinely wonderful. Two restaurants stood out. The Yucatan Buffet had the most amazing food and was open 24 hours. The staff were amazing! Bryan, Elena, Rosemberg, Saul, Armando and especially Karen were wonderful! We will definitely miss seeing them every day! The Rodeo Grill was also incredible. I think I had the best steak (the sirloin steak) of my life there!!! The pools were so great. We had rooms that had walk-in pool access. I couldn’t have loved this more. We also loved our time on the beach. Overall we had the best holiday and will definitely be back!

Beautiful resort. Easy to get around. The restaurants were fantastic and easily accessible. The rooms were clean and well maintained. The resort was good value. Unfortunately, the beach experience was limited and the ocean almost impossible to swim in due to rockiness. I would suggest that the resort continues to offer great value as a result of the beach and ocean.

All aspects of this resort were top notch. The service we received was awesome. All were very accommodating and knowledgeable right from the front desk, bellmen, cleaning staff, waiters and hostesses in the Yucatan Buffet. Several of the staff we asked for by name because they were so welcoming and friendly and their service was prompt, specifically Bryan, Miguel, Abelino at Breakfast and Lunch and Salatiel at dinner. All the aforementioned waiters remembered our choices for beverages. I am vegan and they were most accommodating to ensure that I had enough choices. The food in the Rodeo Grill and La Bruschetta were delicious and staff were wonderful. Karen, the morning/afternoon Hostess at Yucatan buffet always had a smile for us and all of the guests and tried to accommodate our seating choices whenever she could. The Plaza bar was our favourite place for morning and afternoon cappuccino or just relaxing with a drink. Entertainment was well presented and fun especially the Rock Band and the singer/guitar player in the Plaza bar. We visited the sports park almost every day where yoga, Pilates, golf practice, archery, shooting batting cages and paddle boarding were available. There was lots of fun activities at the activity pool as well as a taco/snack cart in the afternoon. Rooms were very nice and very quiet even when people were being people and having fun. We had a room with a hot tub on the balcony which we used almost every night. We will definitely return to this resort!

I mainly have positive things to say about the resort. Our flight and transportation to the hotel was sorely lacking, but that’s not the resort’s fault. I was a little disappointed that the hotel didn’t seem to know we were arriving in the middle of the night due to a 2 day snow storm delay in Toronto. Again, that could be the tour company’s lack of communication. We were a little disappointed they wouldn’t offer a complimentary late check out, seeing as we missed two nights which were paid for at the start of our vacation, but they did offer showers at the spa we could use before flying home. The food and drink were very good. Our favourite à la carte was Aroma. We didn’t try the Japanese one. The beach is rocky, but if you walk just a short stroll down towards the sister hotels, there is a nice and accessible area there to get in. You can walk a long way on the beach-we mainly walked to our left as we were facing the beach. Lots of shells and other resorts to see. I didn’t find the staff overly friendly but friendly enough! I would definitely return.

Israel the doorman was wonderful and remember my name and said hi to me everyday as we walked past. A friendly face and excellent service! The resort and rooms were fantastic and the food was very good as well! Will be coming back again! My only negative comment is the smell of raw sewage by the beach when you cross the bridge, especially when the wind is coming from off the land and not the ocean. I’m still giving the resort a 5 star!