Secrets Maroma Beach Riviera Cancun

We just returned from an incredible 7-night stay at Secrets Maroma Beach Riviera Cancun, and it truly exceeded our expectations. From the moment we arrived, everything felt seamless, relaxing, and luxurious. The resort itself is absolutely beautiful — the beach is stunning, the grounds are spotless, and the food and drinks were consistently excellent across all the restaurants. There was always something to do, whether relaxing by the pool, enjoying the entertainment, or just taking in the peaceful atmosphere. A special thank you to Angel, our concierge, who made our stay even more memorable. He was professional, friendly, and always available to help with anything we needed — from restaurant reservations to recommendations around the resort. His attention to detail and genuine care for guests really stood out and made us feel well taken care of throughout our vacation. The staff across the entire resort were warm and welcoming, and you can tell they take pride in providing great service. We left feeling relaxed, refreshed, and already talking about coming back. Highly recommend Secrets Maroma Beach to anyone looking for a top-tier all-inclusive experience in Mexico. Thank you for an amazing week!

My wife and I visited Secrets Maroma Beach this spring. We enjoyed our time on vacation. The property was very clean and inviting. There were plenty of activities each day (rain or shine) in the pool and around the property. The staff was very nice and loved to strike up conversations. I want to say a personal thank you to Roger Arroyo (Building 26 Concierge). Every time I walked by Roger, he greeted me as 'Mr. Graupman'. It always brought a smile to my face. I also want to say thank you to Victor (pool server). I gave him a $20 tip at the start of the day, and he kept the drinks coming. He started giving me bucket of beers to save a few trips ;-). We loved the variety of food options for lunch and dinner. All the food was amazing and there were plenty of options to choose from. The evening shows were spectacular! Each show was unique and was worth the stop during our evenings. Overall, we were very impressed with the property, staff, food, the beach, the pool, the activities, etc. We will come back again in the near future! Thank you Secrets Maroma and team!

We stayed for 7 days at the end of March. Fist the good: the buffet is probably one of the best we’ve seen at an all inclusive, the rooms were lovely, beautifully decorated, spacious, and the whirlpool tub was large, the grounds are lovely but not really practical. The bad: not enough shade, the chairs around the pool have you packed in like sardines, the “quiet” pool is far too close to the activities pool, there essentially is no quiet pool. Overall the food was meh, slightly above average for an AI, the grounds are lovely but not practical, and they need more pools (maybe more “preferred club” pools to give a more exclusive feel). We moved to Exellence Playa Mujeres and we overall move satisfied at a slightly lower price point.

The resort was beautiful and very clean - cleanest of the 6-7 I have stayed at in this area. The room set up with one king bed was spacious and the balcony was smaller but very usable. Room service (Aidan, I believe) was the most thorough I have experienced. The beach had a tremendous amount of seaweed the week we were there (biggest bloom ever recorded supposedly). The resort made a really strong effort to clean it as best they could. I can't fault the resort at all for effort. There were plenty of palapas and the chairs were comfortable. Beach service was fairly responsive - orders were accurate and quicker than most places. The sand is fine and really nice to walk and play on. No rocks when we were able to get into the water. The pools were nice although we were only in them twice - water wasn't too cold. Service at restaurants was very good. Our concierge in Villa 16 was Marcelo and he was excellent. Best I have experienced in all my stays in Mexico, DR, and Jamaica. Food at the buffet was above average. Although the buffet seemed smaller than others, it had a significant selection and was refreshed often..maybe the dessert options were less but I thought the quality was very nice. This was the best overall resort I have experienced in the Caribbean and we would definitely come back again.

We had a an absolutely spectacular vacation staying at Secrets Maroma!! We stayed for 6 days and wished we stayed longer - everything from the rooms, to the food, the grounds, the staff and the beach were top notch. Staff - nothing beats the staff in Mexico!! They are all lovely, offering a smile, help, a drink - anything you need! There were some standouts at breakfast (I can’t remember their names now) but they went above and beyond - grabbing plate from me when I was struggling with too many things in my hands, and recommending drinks to take out with me! Rooms - updated and modern, everything worked as needed and had great views from the balconies. I loved that all of the buildings were connected with shade structures and could keep you dry during rain all the way over to the lobby bar! There was plenty of space in the dresser to store our clothes and in a wardrobe for things needing hanging. Shower was fully stocked with LOVELY smelling shampoo, conditioner and body wash. The snacks and drinks were always well stocked and the maid service was quick and tidy! Also loved that we could order more pillows or different types of pillows from the app! Angel was our concierge and he was helpful sending us updates of the days events, helping find us our shuttle info, and organizing pick up of our luggage at the end of our stay. Restaurants - really couldn’t complain much. Our favs were the Mediterranean and Pan Asian restaurants for sure… sooo good! Italian was the only one our group didn’t love - overly saucy and my husband felt a bit unwell the following day after it, but overall - breakfast, poolside lunch spots & buffet and dinner restaurants met expectations! The only thing to be aware of is that there’s no dinner buffet unless it’s a special night where they set up an outdoor buffet - so dinner always takes a while (1.5-2hrs). The cafe beside the lobby was also great - nice selection of pastries, teas, coffees, and more! Room service was also great in a pinch - fast service! Beach - we are beach people through and through. This was by far the best resort on the strip to keep up with the sargassum early in the week (we went March 8-13). It dissipated later in the week and we took FULL advantage of the beach and clear ocean during those days but defaulted to the pool while lounging on the beach during the early days. The sand was soft and white and the ocean nice and clear! We also found there were plenty of palapas at the beach to sit under - often able to grab a front row palapa if we went at 8-8:30am. They were nice and big with a table in the middle and gave us some much needed shade (we are two very fair skinned gingers lol)! I also just want to say a BIG thank you to the staff at reception. They were incredibly welcoming from the start, but at the end of our stay we ran into an issue where our shuttle was 1.5 hrs late and we had no way of knowing if and when they were coming. They went above and beyond to make sure we could get answers - asking driers that dropped people off and offering to call the company or call us a cab to ensure we had a way to the airport.

Our experience at Secrets Maroma was nothing short of spectacular! From check-in, to concierge service (special shoutout to the brilliant Guillermo! Thank you for everything!) to the delicious food and drinks, beautiful beach, amazing entertainment nightly, and wonderful staff everywhere we went, it was an absolutely amazing trip!! We would return tomorrow if we could but we will definitely be back!

We just got back from Secrets Maroma Beach and already want to go back — the service alone makes it worth it. The **Seaside Grill** was hands down our favorite restaurant. The hostess Jocelyn was so kind and welcoming every time, and our waiter Armando truly made every lunch special — he went above and beyond every single day and was incredibly friendly. The food here was the best on the property: the aguachile and ceviche tostada were standout favorites, and even the burgers were delicious (perfectly messy in the best way). We also loved the Pan-asian restaurant's sushi bar — super fresh and really tasty. The food at the Italian, Mexican, and French restaurants was fine, but the service everywhere was consistently excellent. The Oceana restaurant, though, was exceptional — and honestly, dining outside by the pool and beach makes everything better. And a shout out to the breakfast buffet - holy cow, everything you could ever want and more. The lobby bar was a fun vibe. We loved hanging out there, making bracelets while sipping champagne and tequila. Also, don’t skip the little café next to the lobby — great desserts and small sandwiches, and the candy jars at night are a fun touch. We did not do any shows or late night activities because we were asleep by about 9pm -- they looked fun though! We didn’t use room service much, but what we did order was quick and really good. We spent every day on the beach under a palapa — no need to upgrade to a beach bed, especially in early March since there were plenty of spots. If you go, try to sit in Ana’s section — she took such great care of us, always making sure we had drinks and everything we needed. We didn’t even try the pools because we’re total beach people, but they looked lively and fun. We brought small bills for tips (even though it’s all-inclusive), and it really made a difference — about $5 per meal and a couple dollars per drinks felt appreciated and well deserved. Our swim-out room was beautiful and felt very private. Everything felt luxurious — the linens, robes, soaking tub, and all the little details. The bed and pillows were incredibly comfortable — we slept so well. They even surprised us with a bottle of champagne and a banner on our door for our anniversary, which made the trip feel extra special. One random highlight: the lobby smells AMAZING — like a dream. If anyone knows what scent they use, please share because I need it. Overall, the service was exceptional from start to finish. We would absolutely come back.

Secrets Maroma Beach was our fifth different all-inclusive resort and our eighth trip to an all-inclusive. This was our best experience of all of them. Maroma is a beautiful beach despite the constant battle with seaweed. The main pool is quite large with plenty of soft lounge chairs around the pool. Food in the buffet and specialty restaurants was very good. Our concierge, Francia did a fantastic job taking care of any needs that we had, and Sergio was a wonderful waiter at the French restaurant! The only negative was the outrageous prices for the spa, but a half-mile walk down the beach gave the opportunity for a reasonably priced massage. This is not a one-and-done for us, we will come back again!

Beautiful hotel, good facilities - quite large./ busy, didn't feel particularly 'exclusive' Staff excellent, v friendly 2 good pools, although towels start going down on loungers at 7am to reserve spots and sunbeams eventually ran out - made worse because of sargassum on beach. Pool gets noisier in the afternoons - no surprise! Specialty restaurants very good, especially Himitsu & Bordeaux. Wine included was very limited (2 whites, 3 reds & a rose) and options to buy bottles were ridiculously expensive - else the All Inclusive really was Activities were good, although some of the pool ones were a bit tiresome 2/3 how's we went to (the music ones) were v good Beach out of action due to major sargassum infestation which was a big shame - not hotels fault & they worked tirelessly to clear it, but would put me off Cancun at this time of year Preferred Club upgrade pointless in a good 5* all-inclusive

Everything we hoped for and more!!! Perfectly pampered. Couldn’t want for anything! Absolutely gorgeous resort! Stayed in the tropical view room with a jacuzzi tub in the room. Really glad we didn’t pay extra for the swim out room! You could still swim in the small pool for your building on the ground floor if you wanted. Francia was an excellent concierge! She handled every request perfectly!!

We’ll be back! The timing of our trip is worth mentioning- days after the security incident in tourist areas around Mexico. Multiple security checkpoints leading into hotel property made a great first impression and we felt totally safe and relaxed throughout our stay. We booked a standard tropical view suite. I ended up loving the location because it was near breakfast and quiet because it wasn’t fronting the outdoor entertainment. The building was so solidly built that we barely heard other guests in the building. Rooms have some great features. The large lighted magnifying mirror, huge tub with excellent water pressure, a speaker in bathroom so you can hear the tv, both a rain shower and hand held shower head, bright reading light for each side of the bed. Nice turndown service with chilled water next to bed, ice in ice bucket, chocolate, slippers. Each building has a concierge. The staff’s attitude is enthusiastic and professional. Everyone is so kind and seemed genuinely interested in making our stay special. One staff member said this is the first job he’s ever loved. Pick your own vibe- pool area for music and activities or beach for serenity. A few opportunities for improvement: - Add each restaurant drinks menu to the app. - A more detailed description of the activities could be included on the app. - The bike tour guides, Marcelo and Davide, were great. It was more of a combo tour, partly bikes and partly a history tour that included a walk on the beach. The app could explain this and include a tip to wear insect repellent because you’re riding on a jungle path. Providing cold waters would also be really helpful. - More towel hooks are needed in the bathroom. - One outdoor hot tub seemed almost dangerously too hot. - The huge fire pit by the Oceana restaurant really emits overpowering gas fumes. It was so strong that it wafts into the restaurant. They need to lower the flame and find a better alternative because that actually seemed unhealthy. Shade is a priority for us. We were always able to find a shady spot at the beach. With a little patience we could usually find an open umbrella at the pool when we moved there later in the afternoon. The property is beautiful and so well maintained. The layout of the buildings made it feel open and breezy and not at all claustrophobic. Sargassum: Our trip was the last few days of February to March 3. Online searches say the sargassum season doesn’t really start until May. It’s obviously accelerating. There were some clear patches that shifted due to winds/tides and guests were enjoying those clearer areas, but you really have to be willing go with the flow. It wasn’t bad the first days of our trip but the last few days the crew was fighting a valiant effort and couldn’t keep up. The Secrets crew was doing a far better job managing the situation than the neighboring resort. The reality is that you as a consumer should be aware that this situation is widespread and ongoing and set your expectations accordingly. The Secrets pools are wonderful and even with the sargassum the beach views are still beautiful. If swimming in the ocean or snorkeling are an absolute necessity then you could be disappointed if you visit during this extended sargassum season. Guest etiquette: This applies to any hotel. Almost all of the guests behaved appropriately but of course there will always be a few who don’t care how they’re negatively impacting others. Please be considerate of other guests. Leave the music to the staff. Don’t bring a speaker to play your own music on the beach or by the pool. Don’t vape at the pool or beach (it’s actually illegal to bring into Mexico and you could be fined). And don’t try to save lounge chairs by dumping your stuff on them in the morning then disappearing for hours - after 45 minutes staff can and should remove your stuff. A special thank you to Abelardo our waiter at Oceana. He’s a star and true professional who knows how to elevate a dining experience. This was our first visit to a Secrets and we liked it so much that we will try another soon.