Hyatt Vivid Grand Island Cancun

I was suspicious when I saw so many "too good to be true" reviews, but we're going to put ours on the pile. This place is incredible! We've stayed at other Hyatt all-inclusives but had the best experience with this one. The decor is really gorgeous, the rooms are huge (if possible to upgrade to a corner room with wrap-around balcony, it's worth it), and the food was far above what I expected. The specialty restaurants are particularly good. While this report is on the bay rather than the beach, it makes it feel much more secluded and private. It's also far quieter than resorts in the "hotel zone". But it's the best of both worlds as their beach club is really incedible. Just a 5 min shuttle away (shuttles run every 20m), it features amazing views, infinity pools, easy ocean access, and a restaurant that delivers to your chair. Note that we were there over the winter holidays, so I have no idea how it gets in peak season; we estimated ~900 guests, and it was a really nice vibe. For the money, this is genuinely one of the best all-inclusives going. Can't wait to go back!

Review this will be a very extensive review, so please enjoy! I went with 9 people in total ranging from ages 21-64. Food I am gluten intolerant, and was pleased with the options provided to me. I did feel sick twice so won’t say that it’s perfect, but overall staff are knowledgeable. When someone didn’t know if something was gluten free, they would go to another staff to check, which I appreciated. Your options for gluten free were obviously limited, especially for things like pasta, pizza, bread, desserts. However I never went hungry and was generally satisfied with my meals! I would like to shoutout one of the managers, Jose at the buffet. Every morning he ensured they made a special gluten free meal for me, usually tacos with corn tortillas. He always told me what my options were and made sure I had enough to eat! I will note that the menus and buffet items were always labeled, however sometimes these were wrong. But once again, just ask and they will confirm. I will also share non gluten free food opinions from the rest of my group. Overall, they were impressed with the food and there were always enough options. Breakfast buffet was great, with egg station, different breads/ pastries, classic American breakfast options, Mexican breakfast, sweets, and fruit. Lunch buffet fell flat for us, not that many options and it wasn’t super fresh the day we went. Instead, stick with the ceviche place! Very fresh and delicious, also right by the pool making it very convenient. The ranking of the restaurants are as follows in the groups opinion: Italian, Mexican, Mediterranean, Asian. We have very high standards for Asian food… it wasn’t bad by any means. It’s on the rooftop so you get gorgeous views as well! My personal rankings as the gluten free person are: Mexican, Asian, Mediterranean, and Italian. You can have almost everything on the Mexican menu, whereas you are more limited at the Italian restaurant. I recommend downloading the Hyatt app so you can see the menus before hand and ensure there will be something you like! Entertainment: This entertainment crew, especially Cesar, Orlando, and Sofia was great! They did such a good job at having lots of activities for everyone’s interests, from art, exercise, wellness, food, and more. Some things I did was the sound meditation, Pilates, aqua aerobics, watercolour, beach volleyball, sage workshop, bracelet making, and dream catcher. They also had cocktail class, HIIT workout, yoga, casino games, pickleball, ping pong. I also liked that they were always encouraging you to do an activity, but never being pushy! Be sure to check the schedule and get to your activity 15 minutes early, as they often got booked up quick! As far as evening activities, there wasn’t too much compared to other resorts, if you like shows. Instead of shows, they did things like bingo, casino games, mystic night with tarot card readers, etc. It was a nice change and good to see them trying to target an adult demographic, as it’s not a family resort. Pools and Beach Club: The pools were nice, there were 2 with 1 being the main one and the other being used more often for activities. The music was never too loud at the pool, which I enjoyed. Additionally, the servers were always very attentive and it was easy to get a drink! Compared to other resorts, it was no issue to get a lounger. For our large group we would get a spot around 9am. You could still get spots at 11am if you were a smaller group, or okay to not be pool side. It was nice to go somewhere where you don’t have to be up at 7am to grab a spot! The beach club was great and I highly recommend going! The shuttle leaves at 10am and there was usually a line by 930/45am. If you are picky about getting a good spot at the beach, line up a bit earlier. There’s a decent amount of spots at the beach, and worst case scenario, you go to the sand and lay down a towel! I would recommend not getting there for 11;30-1pm as that seemed busy and harder to get a spot if you just arrived. It does die down after 2pm as people start to head back. I did miss having a beach right at the resort, but it’s only a 5min shuttle so really not a big deal at all in my books! But, if you love the beach and ocean, you may want to think about that. The beach club itself was very nice with comfortable chairs and it wasn’t too loud. There is a bar and food, although not that many options. The tuna poke nachos were amazing! The water was so blue and very nice to swim in, although could get rough at times, so be careful. Service: Overall, everyone was very friendly and you could tell people enjoyed working there. I would like to shoutout Roselia and Dyana, who greeted us at the buffet every morning and lunch with a smile! Servers were fairly quick and you could get drinks quick too, so no complaints there. Overall: If you are looking for a more quiet, chill vacation; but still want some entertainment options, this if the resort for you! It is not a mega resort, like some we’ve been to, but we enjoyed that. You won’t spend much time getting to and from places and it feels much chiller. You don’t have to worry about getting a chair at the pool or beach for the most part, and same goes with reservations- especially if you are a smaller party than us.

This hotel located at golf court has great green view combining with ocean view. It’s stunning if choosing the corner room. The other advantage is it has three different pools and closes at different time. The overall service is good. If you want some delicious food, I suggest go to somewhere else. Meat is overall overcooked. The vantage club has lots of cute desserts. You will need to take shuttle bus to access the beach.

Before we visited the facility, we watched a YouTube video, saying that only chicken wings are good food; however, we were amazed by both variety and quality of their foods. Particularly, their sea foods were excellent. In addition, we experienced their Yoga, Pilates, and Sound healing activities, all of which were also very satisfying. Of course, their beach and pool experiences were great, but bus transportation has limited number of seats, so if you want to go when they open, you should wait for the bus a bit earlier than 10 am. Overall, we definitely recommend this hotel, particularly if you are sea food lovers.

New hotel, clean facilities, amazing friendly staff. Food options were good, although somewhat limited for vegans, but still doable, specially in dinner restaurants. Overall good experience, but to come back, vegan options would have to be better. Being dog friendly is for sure a plus! Thanks for accommodating our needs for our doggie. He even got a cute bed for our stay.

Everything at the Hyatt Vivid Grand Resort in Cancun was excellent! I have to add that Kristina and Kevin from Seaside Rendezvous Weddings made this trip spectacular!!! Everything with booking the hotel, the catamaran day trip to Isla Mujeras, the wedding rehearsal at the Beach Club, shuttles, cocktails, dinners and the wedding, booking our shuttles to and from the airport. Everything was a "10"!!!

We stayed four nights at Hyatt Vivid Grand Island over Christmas Eve, and had a great experience. I’m a Hyatt Globalist and booked entirely on points at 17,000 points per night, which already felt like a great deal. I had read a lot of reviews before so I wanted to help others in this review coming from a globalist and redemption. We were upgraded to the Vantage Club Master Suite Bay View King. I booked without a SUA so wasn’t sure if we would get upgraded but we did! It was huge with a wrap around patio on the 9th floor. I honestly still can’t believe the value for the points. The suite was incredible: spacious, beautifully designed. The closets were great also, lots of space. With the upgrade, we received all the Vantage Club perks, which really elevated the stay. The Vantage Club bar was excellent, with quality liquor and a relaxed atmosphere. Hector and Andy in the vantage bar were amazing. They made the trip even better. Never had a tiramisu coffee martini before. They always remembered what we liked and great personalities. The resort overall was very clean, well maintained, and well laid out. It was easy to pop up to the room to get things. It wasn’t a “party” resort which was great. Lots of nice people though, felt safe. We are in 40s. There were many 20s looking couples like college age but definitely not party people. Didn’t see many groups of singles mostly grown families and couples. The vibes were very low maintenance people though- there to relax and enjoy and not pretentious (which drives me crazy on vacations when people try to act all fancy) and the dress code was lax not formal for women so I never had to iron anything. We ate at all of the restaurants on property. I had read the reviews about the ceviche so had to do that first. We had heard the Japanese restaurant was really good so we ate there earlier in the trip. The best menu item I thought was at the beach bar- they had tuna poke nachos and they were delicious! For all-inclusive we have had trouble getting reservations in previous stays (different resorts) so we made reservations the night before for the restaurants we wanted to ensure to get the times we wanted. One night we showed up and somehow the reservation didn’t get made and the manager came over, noted I was globalist, and got us a table without any issues. I’m normally not much of a beach person (prefer pool/cabana) - some of the reviews say bad things about having a shuttle but it wasn’t that big of a deal. I probably would have only done the beach one day if it wasn’t for the tuna poke nachos. Rumbia was our waiter at the beach and he was very attentive and great service. We opted to attend the vacation club sales presentation in exchange for an 80-minute couples massage at the spa, which they listed as a $450 value. The massage was fantastic and well worth it for us since I’m all about getting things for free. Service throughout the resort was great. Housekeeping serviced the room frequently, and the ability to text requests through the app made everything easy and efficient. If I had to mention two very minor downsides: I love hot tubs and there weren’t any on property (except the vivid suite?) and the mattress /bedding felt more like a Hyatt Place rather than the plusher higher end bed/bedding. But was still nice. I genuinely felt awkward telling people we were staying “for free” on points because the experience felt anything but. This was an incredible use of Hyatt points, and we would absolutely return. Highly recommend, especially for Globalists or anyone booking on points looking for exceptional value. Curious if I would have used a SUA if I could have gotten the Vivid suite now! Anyways, was a great value and will definitely come back in the future.

This is a great hotel. I stayed here with my friend on a girls trip. All of the staff were very friendly and the hotel was very clean. The food was great. We were greeted with a welcome drink (fresh pressed pineapple and cucumber) upon check in. We upgraded to a vantage club room. We were taken to a special vantage check in lounge with food, full bar and desk’s to sit during the check in process. The downstairs pool had a DJ each day which was amazing. We felt safe the entire time. The best meal we had was dinner at the MEDITERRANEO restaurant. The buffet was good but just an average buffet in my opinion. Overall, a great stay and I hope to return again soon.

The hotel staff is beyond amazing! The entertainment staff of Orlando, Angel, and Ceasar kept us laughing and entertained. Was not expecting this part of the trip to be so wonderful! Roberto, Jesus G., Alberto, Alexis took such great care of us all week at the pool bars, both lower level and rooftop! We were made to feel at home and like family. Not a single need wasn’t met and we laughed and gained new friends from our stay here. They all deserve a giant $ raise! The food choices were phenomenal! Oishi is great Japanese. and the buffet at Galeria International Cafe was top tier fantastic- so many choices! Loved the adorable food truck/van off the pol deck! Super fun, delicious food and drinks!

My friend and i had an absolutely amazing trip and couldn’t have asked for a better experience. From the moment we arrived, everything felt easy, welcoming, and well thought out. The location was perfect, the atmosphere was relaxing, and the overall experience exceeded our expectations. Every detail—from the service to the surroundings—made this trip feel special. We loved all the activities offered such as yoga, breathwork, sound healing, aqua bikes and pool challenges but also enjoyed workshops like candle making, sage away and painting. The E-team is really top-notch and very multi talented! They work hard but seem to enjoy every moment of it and it makes a huge difference! Eric at Aglio was the best server and we thoroughly enjoyed our dinners there and at the rooftop restaurant. The room was modern and spacious! A transfer to the beach club was easy and quick! Highly recommend and will come back for sure!

My husband and I stayed here for 6 nights and had an overall wonderful time. The food and drinks are amazing! Best I’ve had in any resort. We highly recommend the ceviche station, Jesus and Mario made sure to take really good care of us there. Make sure to also try the tequila tasting with Geovanny. He was able to accommodate us one evening after having some booking issues on the app and he went above and beyond on his presentation with us. The rooms and all facilities were impeccable and clean! They do a great job of keeping everything in line. The beach club was also a neat area to have since the hotel is not beach frontage. We spent a day out there and really enjoyed it. Our only complaint would be with concierge on booking golf tee times. You can’t book online and the club house is not a short walk. You have to have concierge book the tee times for you. They were able to accommodate my husband 1 afternoon tee time at sister club El Tinto which he enjoyed. However he had to physically go back and check with them what times were available because they never communicated with us like they said they would. Secondly, on Monday he agreed and confirmed with concierge for an 8 am tee time for Friday at the course that’s next to the hotel. On Thursday my husband followed up with them via WhatsApp to confirm and they said they would get back to him and never did. We arrived at 11pm from our tour we had booked for Thursday and we had to stop in person to verify the Friday morning tee time and they let us know that no reservation had been booked and there was none available. It was disappointing because he didn’t get to play the course during our stay and part of the reason we chose this hotel was for the convenience of the golf course being next door. Aside from that, we really enjoyed our stay and will be coming back.