Dreams Cozumel Cape Resort & Spa

I highly recommend going to this resort everyone there was so friendly and welcoming! One of the workers, Gerry made the trip a 10/10 to a 100/10 he was kind and could make everyone feel included! When you go look for Gerry and you will feel at home he definitely deserves a raise he was the best employee hands down! I have been to many resorts and this one was the best because of Gerry!!

My stay at this hotel was absolutely amazing from start to finish. The accommodation was comfortable, spotless, and beautifully maintained, making it feel like a home away from home. The food was exceptional, with a great variety of delicious options that exceeded my expectations at every meal. The quality, presentation, and flavors were outstanding. What truly made the experience special was the incredible staff. Every member of the team was friendly, welcoming, sweet, and always willing to help with a smile. Their kindness and professionalism made me feel valued and well cared for throughout my stay. The service was excellent in every aspect, and the attention to detail was impressive. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I can’t wait to return!

Very clean resort. Small resort with restaurants in one area. Stayed in Oceanview suite and it was very clean with comfortable bed. Food was decent with a good variety each day. Some restaurants were not regularly open but we had Preferred pass so we could access Secrets next door. Pizzeria and Bordeaux were excellent. Staff were excellent and very willing to help. Enjoyed the included activities. Beach - I wish we would have known about the rockiness of the beach and water due to coral reef. We had floaties which helped us. Water shoes for next time! Would definitely return for a vacation again!

We loved Dreams Cozumel. For a snorkeling vacation, you can't beat being close to the beach with easy water access to an array of tropical fish, some of which I hadn't seen before. But I do caution people to take water shoes! The resort itself is smaller, which we liked and the intimacy of the resort in terms of size; quality of service was excellent. Highly recommend upgrading for the beachfront view. The sunsets were beautiful.

The communication was excellent. The hotel is new, the rooms are excellent, and the staff keeps everything in excellent order. I was very pleased that there are no wristbands, so you're free to go. Also, the service with towels on the beach and everywhere else is excellent. No cards, and there are plenty of towels everywhere. Thank you very much. Just be aware that there are a lot of steps everywhere and no accessibility support especially to go to the beach ⛱️

My husband and I went to Dreams Cozumel April 16-23/26. We had a wonderful time. This was our second time at Dreams and we weren't disappointed. The rooms are clean and we'll stocked, the staff is very attentive to all your needs. We changed rooms the first day because of a air conditioner issue, the staff at the lobby were very accommodating - wanting us to be happy with the room. We had someone help us with our luggage both times, I believe his name was Juan. The food was fantastic- with having so many options from the buffet at Dreams and Secrets to all the a la cartes at both places. There will always be something for everyone. We had a great experience while there with one of the managers, Adrian. He was talking to my husband when it was Mexican night at the buffet at Dreams. My husband asked if they had chimichangas (not sure if I spelled it right). Adrian said no not tonight but we could make you some. The next night they came out with the chef to serve us our dinner. They were delicious! It was such a wonderful gesture, we appreciated that so much. Thank you Adrian, chef and buffet staff. Thank you to all the staff to both resorts. We would definitely recommend Dreams, Secrets and Cozumel for anyone considering either of these properties and Cozumel as a vacation destination. They do a great job.

Just back from a week at Dreams Cozumel Cape and VERY highly recommend for the kind and helpful people who work there, as well as the beautiful spaces!! Lots of snorkling and diving here because it's Cozumel, but I don't do either of those things and still had the most wonderful relaxing time at the beach and pool.  The pool has a swim-up bar with all of the options, and there is a beach-side bar as well, plus servers come around to folks on the lounge chairs regularly at the pool and beach, taking order for drinks.  Brought my water shoes so I could enjoy going into the water (coral reef and very rocky!) and relaxing in the hammocs they have set up in the ocean! The entertainment team does a fantastic job setting up activities throughout the day -- shout out to Aaron for going above and beyond setting up yoga by the beach, organizing beach volleyball, and leading a super-fun aqua-aerobics class at the pool! Rooms were clean and airy and well-stocked with snacks (pringles, m&ms), Bacardi, and a fridge full of waters, beer, seltzer, and various sodas.  They have Nespresso coffee machines and provide decaf on request.  Restocked every day.  Each room has a patio and ours was especially nice for drinks and people-watching!  Rooms have slippers, a beach bag, and a steamer available for clothes.  Nice big shower with one of those clotheslines you can pull out over it, to dry swimsuits. Buffet is available for all three meals, and the breakfast buffet was consistently delicious.  Carolina at the World Cafe was a particularly amazing server, checking in on us regularly and making sure we knew what all our options were!  The taqueria outside is available for dinner most nights -- very unassuming setup and the best tacos!  Options even in that small space (hard/soft shell, cheese/ beans/ pork/ beef/ chicken . . . . .).  The Coco Cafe has nice coffee drinks 7 am thru 11 pm -- including decaf options and milk options (2%/light, soy, almond, lactose-free!).  We also enjoyed some a-la-carte options like Olio (Italian). Checking in and out was super easy.  Bell Captain Rudy was there on our first and last days and provided incredible service with orientation at the beginning, and airport transfers at the end. All in all a fantastic resort with fantastic people!

As a platinum UVC member, I want to compliment how professional and attentive Alonso was. Everywhere we go, they want us to review our account - and I know that means they want us to pay thousands of dollars for an upgrade to diamond level. We won’t do that bcuz we’re happy with what we have. Alonzo respected that and treated us very well. Also, Carlos - the tepanyaki chef at Gohan was one of the very best I’ve ever seen and had a great way about him with all the guests. Armando at Olio Restaurant was very helpful and we became friends. He is good at what he does and takes very good are of his guests. He was impressed with my Ray Ban sunglasses - so I gave them to him as a gift.

Still amazing location and service, however since Hyatt has purchased the property the food items and recent demolition of sunscapes next door have taken away some of the allure! ( you can hear Jack hammers in your room at times and at the beach and the food is no longer what it once was for dinner)! I have visited this property 3 consecutive years annual and has been one of my favorite places. However all else constant the dinner food items and restaurants have really declined in quality and flavor! While the atmosphere and service is still exceptional! Would go again but I hope they return to culinary flavors and menu items regulars visiting over the past several years, especially for dinner! Also many of the restaurants are closed making it difficult to get a table unless you pay for $100 bottle of wine to be seated immediately and I’m a preferred member. So it was not what I had been accustomed to over the past visits ! Eric

Dreams is a beautiful place, the rooms are clean and beautiful. Ocean view room that we had was amazing. The beach is clean, and staff are very helpful. As a couple, we would return to Secrets next door, as it was quieter and had no kids, and the other guests were closer to our age, and we met more people there that spoke English, and we prefered the restaurants there. The Spa at Secrets is top-notch and worth a visit.

Overall we had a great stay. Our group of six couples take an annual vacation and while this is not an adult only resort, if you book a Preferred room, you have access to Secrets which is adult only. The resort was clean, well laid out and the Ocean View Swim out rooms are phenomenal (right on the beach)! Special recognition goes to Roxana our UVC resentative, the food & beverage team for coordinating group dinners and Felipe and Miguel at Sugar Reef for outstanding service throughout the week.