Mandarin Oriental, Canouan

Overall, we had a very relaxing and enjoyable time at the M.O. Canouan. While there were several kinks to iron out throughout our stay (which would have resulted in a 2-3 star rating), they were handled by the manager, Michael, and the staff went above and beyond to remedy and make sure that we were more content with our visit upon departure. So, overall, the experience and property get 4 stars from us. Good to know in advance/suggestions: 1. THE LOW SEASON IS DEAD: If you are fine with just a few other people at the hotel, and limited restaurant options & activities, low season is for you. Low season tends to coincide with hurricane season. If you like more variety and a more lively atmosphere, the high season (winter months for U.S./European citizens) gives a more typical resort experience. 2. PLAN ACTIVITIES AND DINING IN ADVANCE: The hotel does not have great onsite communication — there are no guest guides, such as a leaflet or binder, in the room. Rather, everything is seemingly online. However, I was not able to get specific information online, except for the spa and a few activities such as "sunset on the 13th hole" for added prices. Finding out specific contact information onsite was a bit confusing if the butler doesn't offer much information over text or in-person. I found this to be a bit cumbersome and time consuming to chase down (meaning I want to be on my phone less, rather than more, on vacation). I received an email introduction from our reservations manager, Karen, to the M.O. Canouan team prior to our trip, but did not hear much about dining options, menus, activities available, etc. Karen did send a couple of 'PDF brochures' that are a general overview, but not detailed information about each restaurant, nights open, etc. I mentioned to Michael, the manager, that it would be more helpful to guests to have: 1) Advance detailed information rather than just a web link to 'generalized' PDF booklets -- and that more information via email from the activities & dining team in advance might help prevent onsite slow-down during the vacation; and 2) When guests arrive, make this information more handy even if it is a one-pager slipped under the door each morning — this would prevent any lack of communication from the butlers regarding offerings, availability, and prices from being a detractor. His answer was that due to “sustainability efforts,” this kind of information was not printed on paper. In this situation, “sustainability” takes down the 5-star experience, in my opinion. And that seems to be a Corporate decision, unfortunately. 2. TRAVEL: Using SVG/Grenadines Alliance as the commuter aircraft was *not* pleasant. While this is completely separate from Mandarin, it is the most frequent type of transport to the Mandarin other than private charter. The SVG plane is very old, has no air conditioning, is very loud and smelly, and turbulent even on a good day. The tires of the plane were completely bald! I don’t consider myself a queasy flyer at all, but I highly recommend *not* using SVG. Other reasonable options include boat transfer, however there are a very limited number of ferry trips available to Canouan. If private charter is price-prohibitive and ferry is not an option with your transportation needs, then this may not be the hotel for you, unfortunately . 3. CASH AND GRATUITY: As is typical for island hotels as part of a chain company, the staff are paid a very small amount of money as a base salary (they certainly deserve more as a salary, in my opinion, for a 5-star hotel). The staff relies heavily on gratuity and they are very grateful for anything you can give in cash. American dollars are favored if you are traveling from the U.S. (rather than Eastern Carib dollars). Note: tips written in on the credit card statements are given to an overall group of workers and so your individual server might only get a portion of your gratuity. **If you need to obtain more cash, the front desk will give you an advance of currency with a 5% surcharge. There is a bank in the main village, but I opted for doing the hotel surcharge instead, for convenience sake. The hotel accommodations: The rooms, villas, and common areas are a 6-star (out of 5) property! The buildings are incredibly designed and built -- and are complete with high-end decor, building materials, and amenities. I say “6 star” because this Mandarin tops most of the 5-star hotels we have stayed at in the U.S. and internationally. The beach: The beach is not as ideal in that it was affected from Hurricane Beryl in 2024, and is also very choppy compared to any beach on the Caribbean side. It is not impossible to swim in the beachfront surf area if there is a green flag out, but it is not a calm ocean setting, if this is what you are looking for. However, the view is lovely and listening to the waves is very relaxing. A lot of seaweed comes in with the storms and rain, but seems to be maintained by the workers as much as possible. The staff is also happy to take you to another calmer beach in another area (such as Shell Beach), but that involves a shuttle or golf cart ride. The pool area: The pool area is beautiful and well kept. The pool bar area is well-staffed and has lots of yummy drink and food options. The staff made sure to accommodate every request of mine. If you see “Kashi” (her nickname), ask her to make you the "special Kashi tropical mocktail" as I called it - or make it a cocktail with some rum (she used ginger, mint, cucumber, and passion fruit juice)! Staff also comes by the loungers often to bring water, more towels, and ask if there are food requests. Sunscreen is also available at the pool. Note that this can be a pretty windy area at times, but we didn't mind it. The spa: This is the most fantastic spa experience my husband and I have ever had -- and we have traveled a lot! We purchased the "Emerald Enchantment" 120-minute couples treatment package and it was worth every penny. The treatments are not inexpensive, but very worth it. I did not see locker rooms or a larger relaxation area, but we went on our last day and would not have had time for a larger lounge area anyway. The spa therapists have top-notch level training. The food and dining: Definitely 5-Star level. Dining is pricey (US $50-100 for the nicer Tides dinner entrees and around US$ 25-40 for Lagoon entrees), but I cannot say enough about the chef, the offerings, and the wait staff who make the prices very fair. They accommodated every request of ours. My only wish is that there was not just one dining option open at a time, but during the low season, this is how it is. As suggested above, you can work with your M.O. concierge, in advance, to make sure that you ask which ones will be open each night so that you do not miss a particular restaurant being open during your stay. Be sure to ask about to-go meal offerings on the day you leave. The kitchen will pack up a lunch or whatever you ask, to take on your journey, for a charge. It is worth it! We found that transportation off site is around $30/couple round-trip for a restaurant such as SOHO beach house. Amenities / Technology: The amenities are an M.O. designed brand. Shampoo, conditioner and gel are the dreaded community-style dispensers, but at least the M.O. versions seem more sanitary than some of the easy-access community bottles, like a lot of hotels have gone with now. Brand new boxed soap is available, at the sink and tub area, that is packaged and not a community dispenser. Lotion is also still individually packaged and brand new - so at least a couple of items in the bathroom are how it used to be with 5 Stars!! (The "eco/sustainability" reason is a popular excuse with toiletries now and it is clear that it is a money-saver, rather than a true expectation from guests. It is silly that for these prices, guests no longer get sealed, brand new individual toiletries. I hope Mandarin changes this back at some point). Linens are very high end and thankfully, a real duvet cover is still used for the beds. There are no top sheets, however. You would have to ask for one. Towels and robes are high end. Slippers are put out with turn-down service. Technology can be glitchy - we had to change rooms because the high-tech iPad-controlled items weren't working (climate, lights, TV, etc). Excursions and guided activities: Because our visit was in the low season, there were very few activities to choose from. And some of this "low season" ghost town is not just because of the hotel, but because the island itself is also very small and remote — access to traditional island activities were not available. There was no live music or anything of the sort at the resort. It was a skeleton staff. However...one of the highlights of our M.O. stay and trip was that one of the employees, Erasto (ask for him!), went around to the guests on property, and was kind enough to offer a fun hike to Mt. Royal. Erasto brought everything we needed for the hike…towels and water were most welcome along the way. While it is a *rigorous* hike (steep and fairly rugged), it is well worth going to the top to see all of Canouan and beyond, on a nice day. **I do not recommend this hike if it rained the day before or even sprinkled the morning of - it is very slippery. Special additions: The management went out of their way to welcome us with fruit, beverages, and sweets. Thanks to the team for all of the special touches in honor of our anniversary. And I highly recommend the chocolate cake!! Suggestions for Corporate: - Give the optics that the hotel still provides plenty of entertainment and variety during the low season, even if it requires keeping additional staff and investing a little more. You won't get guests in the low season if it continues as is. - Provide more detailed information in advance and in the room itself. - Provide a reasonably priced, safe, and comfortable way for people to get to Canouan from either St. Vincent or Barbados. This is the biggest detail hurting your hotel's business. An old SVG airplane and a couple of ferries are not going to keep the hotel viable. As wonderful as the hotel is, noone will come if they have to fly on a really old smelly SVG airplane and pay $1,200 roundtrip per couple to do so.

The resort was helpful in making island airplane transfers from Barbados. The rooms are nice a large with great porches and views. They greet you by name and remember your preferences. I want to give a shout out to so many great staff like Landy, Feiona, and Jada who did so many thoughtful things. I know I’m forgetting lots of others. We are both vegetarians and the chef at Lagoon created special meals for us that were not on the menu that were AMAZING. The service at all the restaurants was outstanding. Also several managers stopped by to touch base. The main beach at the hotel was battling the seaweed coming in which is becoming a common problem all over the Caribbean. We were able to get a few days of good beach weather and clear water. We did the hike up Mount Royal with Erasto. He is so full of energy and made the hike fun safe and enjoyable. He was always checking on us at the pool and beach frequently to see if we needed more towels or drinks. Above and beyond. The only thing I think I that needs improvement was the room cleaning. It was kind of inconsistent in the quality. The toilet was dirty upon arrival and few other things I found not clean . The turn down service did a great job. The resort itself is very clean. I love that they do not use plastic bottles. I had minimum contact with the butler. I would at least expect a a daily check in by text see if I needed anything. We often just ended up making our own arrangements with front desk staff or to find out info about the resort. It was the easier option. We also took the Island tour with Gideon. So informative. The greatest thing about this hotel is that it is staffed mostly by the local community.

Mandarin Canouan is paradise. Extremely private hotel on a large, mostly natural resort. Great for hiking. Three beaches to choose from. At times, we were the only people on the beaches. The Caribbean side has flat, turquoise blue water perfect for snorkeling & paddle boarding. The Atlantic side has the most beautiful sunrise, while the restaurant on the Caribbean side has dramatic sunsets. We’ve been all over the Caribbean and this is hands down our favorite destination. We will be back!

Defiantly the best service and hotel I have ever stayed in, from the moment the plane touched down to the time we left, the Island and people stand out in all of the Caribbean Island we have visited as kind and generous and giving. A most peaceful and stress free environment and beautiful scenery you could not wish for. we will be back as soon as we can.

My Husband & I have just come back from Mandarin Oriental with friends. What a wonderful experience from the transfer from Barbados to the Hotel. All the staff from management to housekeeping, waiting staff & both our butlers were exceptional. Attention to detail in all areas was exceptional also. We loved our tour of the village & our little boat trip over to shell beach. Thank you to all involved. We will be back as soon as we can. Dawn & Bryan

The Mandarin Oriental Canouan is the best kept secret in the Caribbean for luxury travelers. The resort reopened only a few weeks ago after recovering from the devastating effects of Hurricane Beryl. The island is friendly and accommodating to tourists. The 1,200-acre Canouan Estate property is mostly a nature preserve with two private beaches in addition to the main beach at the resort. Shell Beach is still under repair. It is a vigorous 2.5-mi walk from the hotel, and offers a calmer Atlantic-side beach for swimming and water sports. L’Ance Guyac Beach, a short van ride to the Caribbean side of the island, features a quiet, protected cove for snorkeling as well as an open air French-inspired restaurant. The Mandarin staff will arrange excursions pretty much anywhere you wish to explore on the island. There is also an 18-hole golf course on the estate, but we did not play during this trip. We were delighted to be assigned a butler upon check-in. Our butler, Rayshorn, was incredibly helpful, and it’s clear that the Mandarin prioritizes customer service training for all of its associates. Our suite had a stunning ocean view with the ability to open the massive terrace doors to the enjoy the tropical breeze. We enjoyed a relaxing couples massage at the spa overlooking the Atlantic Ocean. While the property and amenities are 5-star, it’s really the people that make the place truly special. We will be back again and again.

We have lived all over the world and traveled a lot in the areas we have lived... the week we spent here stands out to each and every member of our family. And we can't wait to go back. For my husband and I, what differentiated the MO Canouan was the service. Phenomenal team, exceptionally trained to anticipate your every need in the most natural and unobtrusive way possible. Our unassuming family, much in need of some quiet R&R when we arrived, felt completely cared for here. We were beyond impressed. The kids, aged 7 and 8 at the time, loved everything about Canouan. What they continue to mention (and write about at school!) is the "turtle farm", which hosts rescued baby sea turtles that you can handle, snorkeling near deserted cays, and just the overall family experience and bonding. They went to a cooking class one day and adored it! I can't say enough good things about our experience. It was perfect for a busy family to just chill for a week, immediately post-relocation/stress. Thank you again to the amazing team and hotel! (NB we went in 8/23, but the earliest date I could select in the drop-down was 9/23)

Our family vacation was made extra special by our stay at this hotel. The kids were thrilled with the pool and the game room, while we parents appreciated the spacious rooms and the helpful concierge who guided us to family-friendly attractions. The hotel restaurant even had a great children's menu, which was a lifesaver after long days of sightseeing. It's not easy to find a place that caters to both adults and children, but this hotel nailed it.

yo listen up fam, this spot is straight fire! 🔥 no cap, from the second we rolled up it was nothing but good vibes. the staff? cooler than a polar bear's toenails. our room? cleaner than my grandma's kitchen (and that's saying something). the food? chef's kiss, my dudes. and don't even get me started on the pool situation - absolute paradise! bottom line, if you're not staying here, you're doing

This is far and away the most beautiful resort we have ever visited. The rooms are beyond spectacular and the views are sublime. It is very remote so you do have to get on well with your companion! Every one of the staff are there to make your stay perfect and nothing is too much trouble. All you have to do is message your Concierge and the job is done! Food at breakfast and lunch was excellent and we ate a couple of times at the Lagoon Cafe in the evening, which was also very good (if empty) This is a stunning location and perfect if you need to just “flop”. Stand out Staff wise were Gideon, who gave us a fantastic tour of the island and our two delightful Concierges….Iola and Kia. Highly recommend ,