Bahia Principe Luxury Sian Ka´an - Adults Only - All Inclusive

The thing I love most about this resort, has to be without a doubt, Armando in guest services. Having Armando to lean on while you’re on vacation is a guarantee that your vacation is all about having a relaxing time and of course, loads of fun! If there is any concern, he will do whatever he can to correct it. I have to tell you though, we typically don’t have many issues or concerns because he is so helpful! Of course the rooms need a bit of TLC, but they are clean which is the most important part of any room we’ve ever stayed in. We ask for extra sheets to cover the sofas and the chair - that’s an “us” issue - we like hygiene - and Armando makes sure everything is perfect with everything in our room the night we arrive, whether he is on duty or not. Armando is so helpful with booking our à la carts and ensuring our rooms are perfect upon arrival every time - and this is time 3. To put our stays here into perspective, 3 is a small number on its own - but by the time we finish this trip we will have stayed at Sian Ka’an for a total of 67 nights!! At Christmas we brought our 20 year old daughter and she had her own cot in our room - it was perfect. Our room was decorated so nicely!! Armando is not the only rockstar at this place, there are many - Armando is just our favourite and I fondly refer to him as my “Mexican adopted son”! Roberto at the front desk has been very helpful as well on all of our trips - previous trips my husband required accessible rooms and Roberto worked his magic in order to accommodate - and he still does. Ana at the buffet always makes sure we get seated in the “coolest” seats with maximum A/C which we love. Antonio remembered us from our Christmas vacation and without prompting brought us our café lattes, made just the way we like them. Miriam is wonderful too, greeting us with familiarity and kindness, always making sure my husband’s water is topped up. Fernando was often our server on past trips - not so far this trip (only full day one of 28) but this morning he was all smiles and greeted us with a warm hello! Daniel, the Manager at the buffet, this morning gave us both a warm, “welcome back” giant hug and flashed his million dollar smile. We’re really going to miss him at Sian Ka’an - he’s going - but not too far away… PSA he has been promoted to Food and Beverage Assistant Manager at Tequila!! CONGRATS DANIEL!! Be sure to seek him out when you visit there - he has only a couple days left at SK. Oh and Socorro our breakfast omelette maker at Sian Ka’an - truly one of the hardest working employees here - met us with the warmest giant smile - welcoming us back as well. Be sure to tip that girl - many don’t but WOW does she work hard to make us all happy, especially first thing in the morning when many of us are not!!! She deserves the buck or two! We’ve been to many Mexican resorts over the years, and when we find somewhere we like we tend to keep coming back. We used to be quite loyal to the Princess resort, however, they changed management and it went downhill. Our last visit there was approximately 2 1/2 years ago. That place cut all of their staff and lowered their quality so we will likely not return. That led us to Sian Ka’an - we are so lucky that happened at that other place! The staff really do make or break your vacation - because if they are on the ball, our vacations will be smooth and relaxing, as we’ve hoped for. It’s clear that Sian Ka’an also value their staff because without them, you have no loyalty. Great job SK leaders in your hiring practises as I have never felt anything but welcome here and appreciated. I sure hope the transition to the new operating principles under Hyatt recognize that the level of service is what makes this place a 5 star and do not cut back on their staffing so they can continue to deliver the five star service at SK that we have grown to appreciate. Looking forward to our remaining 26 days this vacay!!!

Hi just got home from 7 days, and this was the best place I have ever been on vacation. Rooms are dated, but clean and comfortable we had the penthouse suite. Bed is super comfy we had a king. Food at the buffet was extremely good. Pools were a bit cold, but once you are in is good. The magic of the jungle setting was so so beautiful. Birds and nature of all kinds. The hotel is quiet, and that is exactly what we were looking for. This hotel is not on the beach, but a short trolley trip, and you are there. Planning another trip there in April

1st time with our best friends to Tulum. The resort was a perfect "adult only" size. The buffet was great with lots of fresh, international cuisines. We were in building 433 by the Sushi pool. Lots of shade and very quiet. There's no bar, but a cooler with beer, water, fresh towels, coffee machine and some snacks. Unfortunately they wrap the coffee machine up at night and lock the cooler. Rooms are basic and comfortable. Not a lot of closet space so pretty much lived out of my suitcase. There's no more than a 7 minute wait for the golf carts to take you to the other resorts. The private Sian Kann beach is lovely with a nice bar. Further down the beach is a gorgeous infinity pool looking over the ocean. Its in the adults only section of Akumal. . Tequila is sweet and quiet. Birding with Mario and EcoBahai is great. It costs $7 USD / person, but worth it. Concierge and Customer experience is great. Unfortunately, there's no maps telling you where the ala carte restaurants are, so you have to ask every time. Skip the Hacienda unless you're looking for cheap trinkets as gifts. No real artisans. Coffee..buy at duty free in airport $10 USDas opposed to $19 USD/bag. We used the Tour co. In the lobby..went on a snorkel trip and to 2 cenotes. It was SO crowded. Disappointing 😞. Beach is very rocky but beautiful. Bring water shoes. Definitely a resort we would go back to!

We went to the resort in January for 11 days. We have been many times in the past and it was another great trip. What makes the resort so incredible is the cozy surroundings, the great restaurants and above all the amazing service! The manager Oscar does a fabulous job training his team to go above and beyond expectations. Some of the people that made our trip so great are: Enrique in Guest Services. He is an asset to the resort. He is outgoing and friendly and could not do enough to make the trip great. At the buffet, the manager Daniel made sure to greet us every day and we enjoyed the wonderful service from Eglady, Miriam and the lady who made our eggs every day. At the french restaurant we ended up having the younger Roc serve up and he really made both evenings memorable. Liz and Alex on the entertainment team kept things fun all day and into the evening. You won’t meet a more caring and friendly individual than Alex. We have know him for quite some time and we look forward to interacting with him on every trip. The pool service was also awesome. Carlos the bartender and Gabriella kept our excellent drinks full all day. If you are thinking about the Sian Kaan I highly recommend it!

We had 14 nights at Sian Ka'an and the overall experience was first class. Firstly the service and staff was impeccable throughout the stay. This was amongst the best we . have encountered in over 40 years of holidaymaking. Next the food was for the most part really good or excellent. We managed to book a la carte every night on the app in advance of the stay. Le Gourmet and Ku'uk at Akumal were our favourites with quality food offerings, presentation and service. Maiko at Sian ka'an was impressive along with Nikkei Mashua at Tequilla that provided a fine Japanese/Peruvian fusion that we have experienced nowhere else. We didn't have a great time at the Don Pablo restaurant at Tulum with food and service not matching other venues. All the rest were great however please bear in mind that Tequilla restaurant at Tulum is mainly buffet with only the starters served to the table. The breakfast buffet was outstanding with exceptional choice and great pastries. We also liked the Cenote 24 hour bar at Sian Ka'an for occasional breakfast or lunch. The shuttle transportation between hotels was efficient never waiting more than 10 minutes and usually less. The junior suite superior was fine. It is true to say that it wasn't new but not everywhere can be! Housekeeping was exceptional. The drinks selection was usually good however on occassion certain choices frustratingly did run out. Also the lobby bar closed up to 15 minutes before the published time. We only went to the beach and associated bar once but found it to be a pleasurable experience however don't expect a pristine white sand carribean beach! In summary this was an outstanding holiday truly made great by the brilliant staff and well presented resort. We would not hesitate to return or recommend to others.

Once again back for some winter sunshine (although the evenings were surprisingly cold for the first few nights of our stay) and the hotel and complex again delivers. Herself had booked à la cartes across the complex for nine out of our ten nights and everyone was a great experience. That said the standard of food wherever we ate at whatever time of day was high. This year we were located on a first floor and yes the rooms are a little dated but we’re clean and functional. We had humidity problems last year and were provided with a de-humidifier on request which worked well. Wherever we went - beach, bar, pool or lobbies everywhere was clean and tidy and as ever the real asset are the staff who are cheerful, friendly and always keen to help. We await updates on the post Hyatt takeover before committing next year but will be surprised if we are not tempted back again!

Spent 11 nights here end of Jan 2026. We spent nights in 2 different room types, garden view suite with outdoor tub and the penthouse . No complaints at all. Outdoor tubs are definitely G rated. Depending on location some are not private at all. Next time will just stay in the penthouse. Minor issues with both rooms, just wear and tear. Outdoor pools are great but cold. Most people would not go in them. We did not have an issue. Trolley system is easy and always available. We enjoyed getting dropped off at one of the other resorts , Tulum or Akumal and walking the beach or through Coba, Tequila and then grabbing the shuttle back at the opposite end of the beach. A la cartes are all ok. Alux was our favorite. Smokehouse, gran tortuga and tapanyaki were very good. Buffet was very good. Lots of options. Staff is excellent. The pool entertainment crew, Fernando, Abigail, Alex are amazing. Room service. Every morning. On time, with a smile. Cenote pool bar is very convenient and we enjoyed the service. BBQ on some days. Cancun Adventures were amazing for our 3 tours, ATV, turtles and Tulum . Only complaints we had were, upcharges for certain types of booze or parties. Kind of bs. If this hotel is luxury, higher quality booze and the parties should be included. Also now that Hyatt is taking over the Gran Bahia points should be honored. Apparently these points will not be. Is this hotel luxury...maybe not quite. 5 star.. yes. It looks like a lot of focus is being put on the Tequila resort. We will return.

Hotel definitely not 5* the rooms are very tired and in need of refurbishing. The room smelt damp and musty very cold. The room was cleaned daily and I cannot fault the housekeeping. The food was really good and something for everybody, my only complaint being the food was not always hot enough. The staff in this hotel are definitely 5* and are so helpful and pleasant in every area. My other concern was in the Cenote restaurant, please put the ice cream cones in a machine so people don’t have to handle them, I watched people come straight out of the toilet and handle them (just an observation) which put me off having the delicious ice cream. Sometimes getting the trolly to the other hotels was a bit chaotic. All in all we had a good holiday but I will put that down to the wonderful staff who are definitely 5* and go the extra mile in everything they do.

We have vacationed at the Bahia Principe for 10 years and this was the best experience of all of them. We stayed at the adult only Sian Kaan section, which has a very friendly cozy hip vibe. We had a daily regiment of yoga, water aerobics, and beach walks. The food at the speciality restaurants at Sian Kaan were exceptional. The Alux (French) & Mako (Asian) were my favorites. We also loved Frutos (seafood) & Dolche Vita (Italian) at the Akumal section of the resort. There were many other speciality restaurants that were also very good including MikadoTapinaki What makes this hotel so special is that it has 5 different sections that you can visit by their free trams that run throughout the resort. However you need to stay at the luxury / adult only sections to visit all of them. The Akumal, Grand Tulum, and Coba sections are great for families and have a kiddie pool park area and activities for children. Between the many pools and beautiful beach areas there is much to do for all. Out trip was also fabulous due to the wonderful staff who made a special effort to make our trip very special including: Ignacio Cano Eduardo Fernando Alex Enrique Julio Lizbeth Camila Carmen

Just returned home from a week at Sian Ka’an, and where do I even start? This was our first stay, and after booking and reading some of the reviews, I’ll admit I had a few concerns that maybe we had made a mistake. We’ve stayed all along the Mayan Riviera over the past 10 years—always at adults-only resorts—and honestly, we’ve never had a bad experience. If you’ve been to Mexico before, you know the star ratings can be misleading and you need to manage expectations. That’s what initially worried me. I’m happy to say those worries were completely unfounded. Our stay was phenomenal on all fronts, even with a total fluke catastrophe halfway through the week. To start, we’re hikers, so being able to walk between the sister resorts and use all the facilities was incredible. It felt like a new trip every day. We logged just over 100 km in 7 days and thoroughly enjoyed every step. For anyone who isn’t a big walker, there are nonstop trolleys running between resorts. They’re efficient, reliable, and the staff operating them are top-notch. Service across the board was outstanding—from grabbing a coffee, to breakfast at the buffet, to dinner at the à la cartes. It honestly seemed to get better as the week went on, with the same high level of service no matter which resort we were at. We started every morning at the Sian Ka’an buffet, where Suemi and Jaunna took care of us daily. They were courteous, professional, and welcoming in every way. Our favorite à la carte restaurants were Kuuk and Gaian at Katok—fantastic food, great service, and wonderful people. We also used the spa twice for massages and had the same two therapists both times. It was an excellent experience. Brenda was amazing, and while I can’t remember the other therapist’s name, she was equally great. The only issue we encountered was a complete fluke. We returned to our ground-floor room one afternoon to find it flooded due to a ruptured pipe under the tile. By the time we reached the lobby to report it, the staff were already aware, had a new room ready, and moved us quickly and seamlessly. The Sian Ka’an team handled the situation perfectly. Our experience was so positive that while sitting at breakfast on the fourth day, we saw a deal for April and booked another week while we were still there—that says it all. Yes, some parts of the resort are a bit dated, but that’s also part of its charm. With a PGA golf course next door, access to four other resorts, and truly world-class service, Sian Ka’an is the perfect place for a week-long getaway and reset. A big thank you to everyone at Sian Ka’an and the sister resorts—we can’t wait to be back.

Sian Ka’an is exceptional. Upon arrival we were greeted by Isabelle who sat with us and immediately helped us make informed choices...including our "a la carte" options. Sian Ka'an has a lively lobby, open theatre with nightly events, an exquisite French restaurant--Alux (I didn't have time to try their Japanese one--Maiko) and a buffet with an elaborate range of choice. It is one of several linked resorts at Bahia Principe Grand Tulum, offering the best of both worlds; a resort with the feel of a jungle forest, 5-star service, with rapid access by trolley to the other resorts (our room was terrific… see hut below). Bring your snorkelling mask, Akumal resort has unbelievably good corals and variety of fish and sea life (to the left of the beach bar). Of all the resort restaurants at Bahia, Katok grill sttod out as one of our favourites alongside Alux. Alexandre and Eric offered an excellent service and the steaks were perfect! Definitely plan a day trip to Chichen Itza. Use Cancun Adventures private tour (booked through Amstar on the resort for 170usd .) “David” was our guide; very knowledgeable, professional and friendly. By the way… I was kidding about the Mayan hut. Our room was excellent and very well maintained .

We travelled as a family from December 14 to 21, 2025. We ended up having an extra person join us, so we were a group of 5. I'll start by saying this is our 3rd time to this Bahia over 20 years or so. We stayed at Tulum first and then Coba 2 years ago, and Sian Ka'an this time. Food/Restaurants It was nice being part of the luxury section which gave us unlimited a la carte dining. The only issue with that was that the a la cartes can be booked through the app up to 14 days in advance. We were quite busy and completely forgot to book until 10 days in advance. We were able to book for every night, but the earliest we could get a table was 9pm with the majority being at 9:30pm. That was disappointing. Our first night was the Italian restaurant and we arrived on time for our reservation. We had trouble trying to add the extra person to our reservations via the app, so figured we would try our luck at the restaurant. No luck whatsoever. Even though there were plenty of empty tables, they flat our refused to add one chair to our reservation for 4. Not a great way to start the trip. The next morning we thought it would be a good idea to try and sort out the reservations for the rest of the week. The lovely lady (whose name I have sadly forgotten) was amazing and added our fifth person for the remainder of our reservations. We ate breakfast at Sian Ka'an every morning and enjoyed our servers and the food there. Lunch was usually at a different resort as we tried to experience different places every day. We did snack at La Casita often because we really enjoyed the pool in the Tequila section. The meal Alux was unreal. Great service and we all thoroughly enjoyed each course. We also really enjoyed the Smoked restaurant. Again, great service and the food was excellent. A great addition to the resort was the outdoor Chido bar at the Tequila lobby. Rooms: They were dated but clean. Our room didn't really have any hot water all week which was unpleasant to try and have a shower. We used one of the other rooms on a couple of occasions. The Sian Ka'an section is really quite beautiful with all of the vegetation. Shuttles: These were usually good, but once in a while we would have to wait 20 minutes or more to get a shuttle back to Sian Ka'an from the other lobbies. What made this even more annoying were the people that would show up at the last minute and just jump on the shuttle, ignoring those that had been waiting. This resulted in a couple of shuttles filling up and us having to wait another 10-15 minutes. Come on people!! Show some respect and decency!! Shout outs: There was a lot of great service throughout the week and unfortunately I forgot to keep track of their names and can only remember a couple. Roque and Carlos from Alux! Cesar from Chido bar! Overall, I'd say we would visit again, but would likely stay in another section because of the unfortunate shuttle issues trying to get back and forth to Sian Ka'an. If you weren't going to leave Sian Ka'an often, you would likely have a great time there. We did see one or two shows at Sian Ka'an and they were quite good. (I'm not much for the shows usually)

We visited the Baja Principe December 20 to December 27 it was an excellent trip with no complaints about the resort or the staff everybody spoke reasonably good English Gluten-free I am celiac therefore gluten-free is an important part of my trip. We visited many restaurants on the property and had no issues. Everybody was well educated and very accommodated strongly recommend. The 24 hour café is a big bonus. We didn’t go on a daily basis, but we did go there a couple of times in the evening for a late snack or coffee. Thanks so much for a great trip Ed and Divina

When staying at Sian Kaan you can use all the other hotels, Akumal (beach front) Tequila, Tulum (beach front) and Coba. Golf carts transport you between each hotel. Soan Kaan is a great base, ideally for quieter guests. Sian Kaan and Tequila are adult only. If beach front is what you are looking for then I suggest staying Akumal or Tulum. All are great hotels. The service and facilities are 5star, rooms are tired, but adequate. I will definitely go back to this hotel.

We previously visited the hotel in 2016 and 2018 and decided on a return visit. Glad we did, we loved it. Our first jacuzzi suite was way too dark. Contacted reception and two days later were relocated to a much brighter suite. Perfect. The hotel is very peaceful and has a lovely feel to it. Our room was always perfectly clean. Breakfast was great. A huge choice of food and a great fruit selection. Mirian and the team looked after us beautifully most days and had such a welcoming smile. A real asset to the hotel. We ate once in the buffet on a rainy day and it was excellent. We ate at Alux, Ku’uk, Don Pablo, Le Gourmet and some of the other restaurants, although our favourite dinners were are Le Gourmet, Alux and Ku’uk. The drinks are good but not as good as they were in 2016, however I do think it is better than it was in 2018. You can still get most premium brands. Xmas Eve on the beach was great fun. Santa skydiving was a treat. This was followed by the most beautiful dinner in Alux that night. The pools and all of the resort were exceptionally clean and the staff work very hard. The resort is much bigger than our last trip and I have to say the trolley service is a lot bumpier between resorts due to the speed bumps, however it was great seeing the various wildlife. The staff really make this place. A big thank you to the great Armando and the lovely Isabel and the rest of the Guest Relations and reception team. So very helpful. Also, the lobby bar staff who worked tirelessly. Hopefully we will return in December 2026.

At first, i was quite anxious about my trip and how i would be able to make my mark around the sian kaan resort and the others. At first i tought it would be hard to make it to the beach. Then i arrived and OMG. I got impress by the vibe there. The people who work there, always smilling and friendly even if you're alone. I was treated so well. I wanted to get there to have good time and relax and the point that your in the forest was great. The room is very good. Sure it could use a little bit of renovation but it didn't bothered me much. The room cleaning service and the minibar was really good too. I would like to give a much appreciated shout out to the boys and girls who does the entertainment at the pool and the pool bar during the day. They sure like their job and you can feel it. They were awesome and so kind. I don't know how they can be so happy and friendly everyday (i can't be like that :p). I must say that i quite fell in love with the place and i will be coming back again and again for sure!