JOIA Rose Hall by Iberostar - Adults Only - All Inclusive

We just got back from 5 nights in Jamaica at JOIA Rose Hall. We had an amazing time. We were a group of two couples & two singles. The resort, the beach, the service, & the entertainment were fantastic. It was a great atmosphere & great people & it was not a far journey from the airport to this little bit of paradise. Our highlights of staff were Omar, one of our butlers, Travis at the swim up bar, Cassandra at the pool bar, & Tasmin with W2M whom we used for transfers & a booked excursion. They made us feel so welcome & appreciated. We had a beachfront room with butler service & it was completely worth it. Omar, Christopher, & Berris were on top of anything we even mentioned in passing. The food was alright with some hits & misses, but overall I have no complaints on it as I have found with international travel I always find some items fantastic & some more meh. We all have such individual tastes & they just flavor & season differently everywhere around the world. We have traveled to several all inclusive resorts in Mexico & the Caribbean & this has been my favorite to date. We are already planning for a future return!

The location of this hotel is fantastic. Beachfront and a 25-minute drive from the airport. The atmosphere in the hotel is second-to-none. The staff are incredible - attentive, friendly and always on hand to help. The rooms are large and spacious. It is about to undergo a complete restoration which will improve the accommodation even more. Our balcony had fantastic views of the ocean and the hills and we could watch the sunset every evening from our swing on the balcony! We thought that the hotel was incredibley good value for money, considering being able to eat and drink 24/7. There were no additional charges for the mini bar or room service. There were ample restaurants dotted around and we had access to restaurants in the two adjoining hotels which were not adult-only. The rooms were serviced every day with a turn-down service offered in the evening. We never came back to our room or used any of the restrooms feeling that they had not been attended to or cleaned. Even the restrooms which served the beach and pool areas wre cleaned regularly, with cleaners on-site all day. There was music playing throughout the hotel which kept the atmosphere lively and joyful. We were able to sleep well with no noise heard from other guests. We became Club members whilst on vacations and benefited from the "Star Prestige" service which included access to the spa, your own private beach area and oustanding service from our butler (Valentine). We had an execeptional experience at this hotel and are very much looking forward to returning in the next couple years.

Overall a lovely experience with a few unnecessary issues A beautiful location with in the main, lovely friendly and helpful staff. Food was generally varied, of a high standard, again with really welcoming, hospitable staff. Highlights were: 1. The stunning location 2. A great selection of sun beds and loungers, covered and uncovered 3. Great poolside drinks service 4. The pleasant and hospitable staff 5. The variety and standard of food 6. Excellent daily room servicing and evening turndown service Lowlights were: 1. The 'Have Breakfast with your Rep' hussle where we were persistently chased by texts, notes to the bedroom and shout outs in the lobby to partake in a 'breakfast with a member of the hospitality team'. We were definitely given the impression that this was a compulsory activity and finally submitted to the hussle on day 3. We were driven to a different part of the complex and asked to produce evidence of having a valid credit card - surrounded by other bewildered looking guests. This activity transpired to be a 90 minute 'Time Share' presentation. Once we realised that it was a Time Share pitch we excused ourselves and this was the first time that we were treated with an abrupt, dismissive attitude. The Rep didn't seem interested in having breakfast with us after all. 2. The allocation of discount vouchers which were marketed as being discounts off 'services' e.g. spa services. Having spent $175 on spa services, I was told vouchers were only redeemable on particular spa services - nowhere was this stated on either the spa brochure or the hotel app. I pointed out the lack of transparency around this and again got the dismissive treatment. 3. The rooms are a little tired and in need of redecorating and a 'musty' smell permeates carpeted areas of the hotel, especially the corridors. 4. Spa treatments are overly expensive, not very good and the spa itself is tired, cluttered and in need of decoration.

JOIA Iberostar Rose Hall in Jamaica was wonderful! The atmosphere was welcoming, rooms were spacious and clean and the food was fantastic. All staff members were great. Deidrian and Valentine in the Star Prestige Area took care of our overall experience. Omar and Christopher created special moments inside of our rooms and Lloyd made the best special drinks at the pool bar. Donovan, Shalissa, Rasa, Jovin, Marsha Lee and Darrington made our time down at the beach a time to remember. I would highly recommend this Iberostar Resort to anyone!

The beach was beautiful, NO SEAWEED🙌🏼! We had the butler swim out suite and they were doing construction with jackhammering and concrete saws. We werent able to enjoy the swim out as much as we had hoped! I would suggest inquiring about construction noise ahead of time. Our butler's Alain and Andre were 10 of 10! We have had butler service before, but they set a new standard, BY FAR! They made us feel like family🫂 Very personalized and incredibly thoughtful surprise gestures throughout our stay! If you go to the swim up pool bar, ask for Lloyd... he is a GOOD time! Kenesha Jones was our hospitality favorite! So so friendly and high quality service! If you book at JOIA, ask for these wonderful employees and your stay will be one for the books!!

The resort was exceptional. Better food than I’ve had at any resort (except the French place. I mean why would tart tatin have puréed fruit?!?!) And by far, the star of the show was the butler service. Of the butlers who attended to us, Ralston went above and beyond to make sure we have everything we needed. He anticipated every ask, was incredibly kind, and very nice to chat with.

We had a truly unforgettable vacation at JOIA Rose Hall Iberostar in Jamaica.Check-in had set the tone for nothing less than five star service for our entire stay.The resort is well maintained and nicely groomed.There are several pools and plenty of bars offering a wide range of top beverages.Staff came around often making us feel Da Love and made us feel right at home.The food is fantastic,Jamaican chefs very hard at work are amongst some of the best in the world.The rooms are pristine clean and housekeeping does an excellent job at keeping them that way.The location is on a beautiful stretch of beach with plenty of space and getting a spot or a chair was no problem at all. We wanted to save the best for last, the customer service.Customer service is second to none here, the staff take any and all issues very seriously.Our heartfelt gratitude goes to all the staff for having treated us not only as clients but as family.The following staff members deserve the highest commendations for providing excellent customer service:Alanzo,Gregory,Travis,Dwayne,Andre,Shanea,Cruise,Disaun, Nadene,Joselito,Lushana,Andrew,Marsha,Omar,Love,Laticia,Nicholas, Shanice,Angelica,Nicola,NickiAnn,Alan,Carla,Sherayle,Oshaya,Latoyaand Shamaine.We definitely recommend this resort and look forward to coming back.

The resort is beautiful and all top notched. Very clean and everyone friendly and ready to help all the time. The restaurants all very good and did not need reservations. The beach was nice, ocean little cold and rough due to the weather not so hot. The pools are very nice and big but also cold when we were there. Some seaweed a few days but the staff removed it as much as they can do. Our butler Jaime was very friendly and always available if we need him, he will send daily updates each day. We did not need him much was good to know he was there and Travis was available when Jaime was off. Room was very big with a huge balcony with a lot of privacy, very clean, bed a little too hard for me but comfortable.

Big shout out to Joia Iberostar Rose Hall for continuing to set the standards for excellence. We have been to many high end all inclusive resorts over the past 20 yrs but Joia continues to deliver. This is our 5th time to Joia in the past few years so that must indicate how we feel about the chain! Great food, drinks and the staff do a wonderful job of authentic welcome and appreciation in every country we have been with them. Despite the recent hurricane in Montego Bay and other areas nearby, the hotel is in excellent condition and staff are great. SPECIAL SHOUT OUT to Barrington at the front desk, he remembers us and our room number after only being her for one night and had made sure all of our requests have been taken care of with authentic care and promptness. 😊

Absolutely wonderful vacation! The food, service and hospitality are fantastic! Our butlers were amazing. Always checked in with us to see what they could do for us. Lots of variety with food. Port Maria for lunch is perfect. The Greek in Selection and La Toscana in Joia were our favorites!! Room service or buffet for breakfast. Can’t wait to return.

Alain & Andre are 1st class in the butler service they provide. I stayed @ JOIA Iberostar 2/25/26-3/2/26 and have been coming to this resort during the last 3-4 yrs. Alain & Andre make it a priority to visit with you multiple times during their shift to check if you have any needs, identify if you are celebrating any special events, inquire of your daily schedule (Talk), and share daily events even thought they send a detailed schedule via WhatsApp at beginning of their respective shifts. They always inquire about wife during solo visits and send her messages via me which she truly appreciates. They also acknowledge and offer assistance no matter our room assignments during solo or couple trips. Alain & Andre are always providing butler service above standard during my visits.

My wife and i stayed there for a wedding in late Feb. for only 4 days. Our Suite with a king bed was very nice. very roomy, loved the balcony. even a pool view gives you a nice panorama of the beach and ocean. Room fridge stocked multiple times daily, along with multiple room checks for cleanliness, restocking, and turndown service. The Food here was the highlight, from jerk lamb, jerk chicken, all of the Jamaican stables, plus very well chef'd Japanese steakhouse fair. The beach grill was also great for lunches. Breakfast was the usual, but very fresh choices and eggs made to order. With no kids at JOIA, the beach was pretty peaceful and enjoyable. quiet, good swimming, tho cold at this time of the year. Pools were also a bit chilly, but super clean, multi-pool choices, and the canapy beds were great for relaxing. No blaring DJ music all day and night like at other spots. This place is mainly for an older crowd, 35-and up who also want a vacation without too many disturbances. special shout out to our concierge Jessica. She did her best to make us feel welcomed. This was just a short trip for the wedding, but i wouldnt hesitate to return

Our experience at JOIA IBEROSTAR JA exceeded expectations. The hotel is extremely clean and the rooms are well designed and comfortable. The staff is attentive and welcoming across the board. Travis, the concierge in the lobby, stood out for his kindness and professionalism. He gave excellent recommendations and was always pleasant to interact with. He truly adds value to the guest experience.

I recently stayed at JOIA Rose Hall by Iberostar for a few days and had a great experience. The resort is beautiful, clean, and very relaxing. A special thank you to Rashida Williams she was so sweet, professional, and welcoming. She truly made my stay even more enjoyable with her kind and attentive service. I would definitely return and recommend this resort to others visiting Rose Hall.