Cozumel Palace

Our experience at Palace Resort Cozumel was outstanding from start to finish. The property is absolutely beautiful — peaceful, relaxing, and thoughtfully designed to make every moment feel like a true escape. Whether we were enjoying the ocean views, lounging by the pool, or simply walking the grounds, everything felt serene and inviting. The staff is what truly sets this resort apart. Their attentiveness and genuine care made our stay unforgettable. Gabriel Chan consistently went above and beyond, always greeting us with warmth and making sure we had everything we needed. Silvia, the hostess, was incredibly welcoming and gracious. Fili, Heri, Jenifer, and Noami each brought such kindness, professionalism, and positive energy that we felt cared for every single day. The breakfast staff was exceptional — friendly, efficient, and always starting our mornings on the perfect note. The playroom staff also deserves special recognition for their patience, enthusiasm, and dedication. They created a fun, safe, and engaging environment that kids absolutely love. The spa is another highlight of the resort. It’s a peaceful sanctuary, and the treatments are top‑tier. Yara was fantastic — skilled, attentive, and incredibly calming. It was one of the best spa experiences I’ve ever had. Overall, Palace Resort Cozumel exceeded every expectation. Beautiful, relaxing, and staffed by some of the most attentive people you’ll ever meet. We left feeling refreshed, appreciated, and already excited to return.

As usual, Palace took great care of me and my family (15 of us). We love Palace, for so many reasons, but like always - it's the people that make it. Emmanuel at the pool who saw me within moments of our arrival and set us up for a perfect poolside experience everyday. Jorge and Jairo who made sure we always had drinks in our hands and smiles on our faces. Juan who met me every morning at the lobby bar to fill my water bottle with tropical juice and Angel who made me perfect coffee every morning. Martha who always greets me with a hug and a kiss every night at dinner no matter what restaurant I'm visiting. Maury at the spa who has magical massage and facial hands. Antonio who made sure our last dinner on the sunset terrace was unforgettable. Rocio in room service who made every morning fun with breakfast delivery. Yara and Maria in the playroom who took amazing care of my girls! Without question, I will never find a resort that takes as good of care of me and my family as Palace, but there's truly something special about Cozumel. It's the biggest most luxurious tiny resort that somehow manages to perfectly cater to all ages seamlessly and flawlessly. We will be back again - SOON! The "Wright" family ❤️

We had a lovely time. The service was outstanding. The staff went out of their way to make us feel like we were the most important guests they were attending to each and every day. A special shoutout to Jose in guest services, he made special arrangements for my brother’s engagement proposal that made his special day all the more memorable.

Great resort. Everyone and I mean everyone is friendly and couldn’t be more helpful. Food is very good. Resort is very clean and well maintained. The reason for only four stars is the chair situation. If you’re a Palace Diamond member, this won’t be a problem for you. If you’re not….please look at the photos I’ve posted with this review. If you have more than two in your group, good luck finding chairs in the front rows facing the ocean or pool. They are all reserved for Diamond members and it’s particularly irritating when the members don’t even show up. At 11 AM the concierge removes the towels from the members reserved chairs and then they are open to everyone. If you’re not a member you are not supposed to reserve chairs and I absolutely agree with that. It just a little frustrating to drop over ten grand on a vacation and feel like a second class citizen.

The whole staff was friendly, helpful, and willing help the customer! It was great to see some of the staff from 4 years ago! Our waiter on the first breakfast morning after 4 years remembered my husband drank for breakfast and lunch! Martha was so helpful in scheduling our dinner reservations. It was great to see her after 4 years away caring for family.

This place was amazing in every way. The food was delicious, and the staff were the nicest and most helpful people too! Everyone always greeted us and had a kind smile. Jesus and his team in the buffet were always so kind and made conversation while doing an amazing job. This goes for all of the team members here. I would love to come back one day and recommend it 100 percent to anyone else!

The last time we stayed at Cozumel Palace was in 2013 and 2014 when my husband completed his first two Ironman competitions. At that time, we were impressed with the superb service with so many efficient, friendly, professional, and wonderful people that made our stays truly enjoyable. When we visited for Spring Break this year, we were delighted to note that the excellent service that Cozumel Palace is known for still exists. From the time we checked in with complimentary flowers and drinks, Jailene at the front desk was welcoming and set the tone for the rest of the trip. I can talk about the good food, great location, fantastic fitness center, but what stands out are the many fantastic people who made are stay memorable in the best of ways. First, a big shout-out to Carmita, whose warmth, humor, and great heart made our interactions with her simply joyful. Our breakfasts every day were excellent -- the food was delicious (you have to try the scrambled eggs -- the best I have ever had) and Silvia and Heri elevated the meals to another terrific level with their smiles and seamless hospitality. Also, a big thank you to Marta -- an infectious smile and energy that were lovely. Thank you, Enrique -- whenever I asked for a drink at the pool bar, your warm smile and fun energy were appreciated. And when our flight was unexpectedly delayed overnight, Marcos single-handedly made sure we had transportation to the airport the next morning even when the department had closed for the evening. And, finally, a huge thank you to all the staff members who we didn't get to know but who worked tirelessly to make sure that the hotel property was immaculate. If you are seeking superb service, which is indeed a rare thing these days, the only choice in Cozumel is Cozumel Palace.

As a VIP member, Cozumel is one of my favorite resorts in the Palace chain. Small, quaint, newly renovated & very easy access if you can get a flight directly to the island. Big shoutout to two people. Gabriel does a great job with the waiter service team at the buffets. Everyone is so helpful & knows me by name after the first day. AND the food is great! Second, if you go to the spa, Marie gave me the best masssge of my life. Great classy place. It’s not cheap, but great experiences rarely are.

Everything was fantastic from Maria at breakfast to Martha and Silvia at the restaurants. They give the best hugs. Heri at breakfast is very attentive to everyone. Elizabeth was our pool waitress and in the lounge in the evening. She was always there with whatever you needed. Juan and Raul and Reyes at the bar will fix you up if you don’t know what you want. We would also like to say thanks to the spa staff. Janet,Lourdes,Mine,Luze,Jara and Juanita. Very relaxing. Last we would like to say thanks to Susana our housekeeper. Great job! In closing we would be remiss if I didn’t give a shout to Emanuel the diamond concierge. He is always on the move but also has a moment to chat with you or answer any questions. The staff is definitely what makes it memorable

Second night dining at Bugambilias. Absolutely phenomenal! Service, food, ambiance was 10 out of 10. Our server William made our experience that much better as he helped us with food choices, explained how certain food dishes were from different regions in Mexico and how they are prepared. He shared lots of great information about the culture. And shared some of his personal recipes to take home with. While I am writing this review my wife is actually making us another reservation at Bugambilias for tomorrow night! Thanks again for a great reminder how service should be! William is a awesome human!