Condado Vanderbilt Hotel

Our stay at the Condado Vanderbilt Hotel had its highs and a few frustrations, depending on what you’re looking for in a Puerto Rico getaway. The hotel itself is undeniably beautiful—historic, elegant, and very formal in its overall feel. It has a classic charm that sets it apart from more modern resorts. The rooms are on the smaller side, but that didn’t impact us much since we didn’t spend a lot of time in them. One of the biggest highlights was the location. It’s perfectly situated within walking distance to many great restaurants, which made it incredibly convenient to explore the area without needing transportation. We tried both the adult pool and the main pool areas. While the adult pool was quiet and relaxing, we found ourselves gravitating toward the main pool. Having access to the menu at Olas made a big difference, as it offered more variety compared to Tacos & Tequila. The drink selection also seemed better at the main pool, which added to the experience. Where the hotel fell short for us was service—especially at the pools. The staff were friendly and pleasant, but actually getting service was a challenge. We often had to track someone down just to place an order, and at one point, we waited nearly two hours before we could even order drinks. While we understand the laid-back “island time” pace, we expected a higher level of attentiveness from a property of this caliber. It’s also worth noting that this is not a true five-star experience. If you’re specifically seeking a luxury, high-touch five-star resort, this may not meet those expectations. Additionally, during the weekend, the hotel felt a bit lacking in atmosphere. We ended up heading to nearby spots for a livelier scene with music, dancing, and casino options. Overall, this is a great choice if you’re looking for a quiet, relaxing stay in an elegant setting with an excellent location. Just don’t expect a vibrant nightlife or consistently prompt service.

It's a lovely hotel and great location. We had a ocean-facing room on the top floor which was gorgeous plus a great place to watch the waves crashing below. Overall we would stay there again but the place seems understaffed in every area. There was always a wait for things (food, drinks, etc.), nobody at the front desk when you needed them, etc. It was def full capacity and the staff seemed stretched thin. Plus when we checked in, our room wasn't ready for 3 hours after promised!! It didn't start the trip on a good foot and the staff were just kind of apologetic but didn't have answers on why things were so delayed or any solutions. It was beyond frustrating.

I have stayed at all the best hotels all over the world. In NYC I stay at one every weekend. Hawaii, Hong Kong and everything in between. 3 stars and 5 stars. Airbnb’s to boutiques. This hotel is one of my favorites. The service was exceptional. The bar and drinks excellent. The taco place great. The 1919 was fantastic. Our suite was spectacular and the staff were always very helpful. Good water pressure. My only small “complaint” is the hot tub was warm, not hot. But that’s nothing really.

Honestly, it’s hard to come up with any criticism of this hotel. The place is spotless, the staff are kind and welcoming (we asked for a bandaid for a cut on my husband’s leg and the hotel sent a trained medic to attend to him). We got into our room early, housekeeping was timely, food and drinks were excellent. If you want to chill by the multiple pools, this is the place for you. It was very windy this week so getting to a calm beach requires a quick walk.

The Condado is a lovely 4.5-star hotel located in a busy hotel zone in San Juan. The facilities, which include a spa, fitness center, several pools, beach access, and a lobby bar, are attractive and well maintained. Our room, which had a partial ocean view but no balcony, was nicely decorated and well appointed with a robe and high quality toiletries. However, what really stands out at this hotel was the incredibly attentive and friendly 5-Star customer service. From check in to the nightly turndown service (which came with offers of replenished water bottles and fresh towels) to the pool and beach attendants, everyone we encountered was exceptionally helpful and pleasant. The only disappointment was the food. We had lunch at Ola and Tacos & Tequila and cocktails at the lobby bar, and we found the food and drink to be underwhelming across the board. Aside from that, we found the Condado Vanderbilt to be a great spot for our girls’ trip.

Wow! Don’t hesitate to stay here. I had a city view suite. It was huge with 2 balconies, a living room, bar, dining area , beautiful bathroom and bedroom. The furniture is exquisite. I also had a butler. Breakfast was wonderful and I had one dinner at STK with a delicious filet. The grounds are beautiful. There are several pools and restaurants on site.

My husband and I stayed at The Condado Vanderbilt Hotel at the recommendation of my nephew. It was perfect! We couldn't ask for a better place to stay. The grounds and buildings are beautiful and meticulously maintained. The property is easy to navigate. The food, drinks and service are the best, with indoor, poolside or room service options available. The staff couldn't be more accommodating. We had an extremely minor scheduling question about the time of our room's cleaning one day and found champagne and two glasses when we came back to our room! While the entire staff in every area was absolutely outstanding, Deyaneira Rosa in the Housekeeping Department deserves a special shout out! We would definitely stay there again.

My wife and I spent the last week at the Condado Vanderbilt. This was our first trip to Puerto Rico. We had a great time and the hotel is beautiful but pricey! If you are looking to relax and enjoy the sun, this place is for you. Very elegant, several restaurants, great service (for the most part), four pools to choose from and a fantastic gym. A special shout out to our pool attendants Manual and Michael. They were friendly, helpful and courteous! We did have a problem getting our room cleaned most days. It appears they don't have sufficient cleaning staff. However, when we questioned why our room wasn't cleaned by say 4:00pm, they immediately had it done. One other note, due to the hotel's location, right on the water, the pool area can be very windy most of the time. Overall, we had a great time and would stay here again.