Condado Vanderbilt Hotel

I wanted to take a moment to express my heartfelt gratitude for my recent stay at your beautiful and elegant hotel. From the very first encounter at the reception, it was clear that your team exemplifies kindness and warmth. The hotel gives you this back in time to the 1920's feeling! Such an beautiful hotel and in the heart of great restaurants in the Condado area. I must extend special recognition to Beatriz Cardona and Militza Orama, who truly set the standard for exceptional service. Their dedication and commitment to guest satisfaction are commendable, and they are indeed shining stars for your brand. Thank you once again for your amazing hospitality, and I look forward to visiting the Vanderbilt again in the future.

I have some shout outs for sure. I can not express what a great three day weekend we had the the Condado Vanderbilt Hotel, the hotel is amazing, the staff extraordinary. This is a top of the line operation. We were greeted by Steve who did an exceptional job handling our bags, the door, the check in and our site orientation as he escorted us to our room. Five stars for Steve. All the dining options are exceptional, but we found ourselves most regularly in Tacos and Tequila during the World Cup games. There, Angel was wonderful taking care of our table inside or out. Five Stars for Angel. I typically get along well with my bartender but I have to give a special 10 Stars to Pablo. What a joy he was in making our stay special and sharing his love of Puerto Rico with us, La Isla del Encanto! He also made the most amazing Margaritas too. Marabar Rum Old Fashioned...the best. We closed every evening in the elegant main lobby lounge where Brenda took care of us and was so accommodating. Also five Stars for Brenda! This hotel understands hospitality, it has been a long time, maybe never have that I ever experienced a hotel staff so professional, warm, and welcoming.

This is a true 5 star hotel, from the welcome champagne on arrival to the grandness of the lobby . The hotel grounds are beautiful, the great choice of restaurants especially 1919 which was a real treat on our last evening, food and staff exceptional. I did read people have commented previously the rooms are a little outdated and aged but honestly we had a lovely large room with a balcony , yes maybe the bathroom could do with an update , shower grouting for example but it was always clean and well serviced. Pool areas were fabulous with very attentive staff . Special shout out to the concierge Francisco, very helpful especially when our San Juan old town trip was canceled, he went above and beyond with suggestions what to see , where to eat and the history of old San Juan , it was easy to get there with Uber and we explored at our leisure. I would recommend this hotel and plan to return.

Our stay at the Condado Vanderbilt was nothing short of extraordinary — truly the most exceptional experience we’ve ever had there, and that says a lot. We’ve stayed at the Vanderbilt many times over the years, and it has always held a special place in our hearts. We even chose it as the home base for our destination wedding, where our friends and family stayed and were treated with the same warmth, elegance, and care that make this property so unique. But this most recent visit surpassed every expectation we’ve ever had. From the moment we arrived, we felt genuinely welcomed and cared for in a way that is rare even among luxury resorts. The staff’s kindness felt sincere, the attention to detail was flawless, and the entire property radiated pride and excellence. Our room was immaculate and beautifully maintained, and for the first time ever — despite having stayed in some of the best rooms on the property — we had a butler reach out to us proactively. That gesture alone spoke volumes. It wasn’t just service; it was thoughtful, personal, and deeply appreciated. It made us feel seen, valued, and truly at home. After leaving the Vanderbilt, we continued our trip at the Four Seasons in Puerto Rico, expecting a comparable level of quality. Instead, the experience there was a complete disappointment. The contrast was undeniable. Where the Four Seasons fell short, the Vanderbilt shined even brighter. Where we felt overlooked there, we felt celebrated here. This trip reminded us why the Vanderbilt has always been our favorite — and why it will continue to be the only place we stay when we return to Puerto Rico. To the entire team at the Condado Vanderbilt: thank you. Thank you for your warmth, your professionalism, your attention to detail, and for creating an experience that we will remember for years to come. You have earned our loyalty many times over, and this stay reaffirmed that there is simply no comparison. Butlers: Emanual Ortiz and Gabriel Rodriguez, Isabelle and all of the team.

Located at 1055 Ashford Avenue, Puerto Rico, Condado Vanderbilt Hotel is a world-class luxury destination where history, beauty, and modern comfort come together. Known as one of Puerto Rico’s most prestigious historic hotels, it offers an unforgettable experience for VIP guests, business leaders, families, and travelers seeking excellence. The hotel proudly preserves its rare and distinguished heritage while providing the highest standards of luxury hospitality. Each guest is welcomed into a world of sophistication, comfort, and personalized service. The beautiful architecture, oceanfront views, and timeless ambiance create a dreamlike experience that combines classic charm with contemporary luxury. For business travelers, the hotel offers complete business meeting solutions. VIP lounge facilities, private boardrooms, conference halls, and full-scale meeting spaces are available for executive discussions, corporate events, and international business gatherings. VIP exclusive table meeting service ensures privacy, comfort, and professional collaboration for every important occasion. Guests can enjoy exclusive VIP boat trips along the beautiful Puerto Rican coast. These luxury boat experiences provide breathtaking views, premium hospitality, and unforgettable memories. The hotel also offers elegant VIP party arrangements with professional sound systems, dance entertainment, romantic settings, and luxurious decorations tailored for special events. Condado Vanderbilt Hotel prides itself on offering a rich culinary journey. Guests can enjoy world-class cuisine, including specialty indigenous Puerto Rican dishes prepared with authentic local flavors and fresh ingredients. Fine dining restaurants provide exceptional service and memorable dining experiences to every guest. Luxury is spread throughout the hotel with exclusive perfume collections, fresh floral arrangements, and beautiful decorative displays that create an enhanced atmosphere. Guests can also receive special welcome gifts and souvenirs, reflecting the hotel’s commitment to hospitality and appreciation. For relaxation and well-being, the hotel features a luxurious swimming pool, beauty parlor, and professional hair salon services. Family Club facilities are available for recreational activities, fitness practices, and social gatherings. Children can enjoy gaming and entertainment areas designed to provide safe and enjoyable experiences. Technology and convenience are always available. Guests have access to VIP Wi-Fi services and robust VPN connectivity, ensuring secure communication and reliable internet access for business and personal needs. A luxurious mobile phone and laptop shopping center is also available for guests looking for premium technology products. Health and safety remain top priorities. The hotel provides 24-hour emergency doctor services to ensure that guests receive immediate medical attention whenever they need it. Professional staff members are available around the clock to help ensure the comfort and safety of guests. Entertainment is another highlight of the VIP experience. Special performances by talented magicians, poets, and entertainers create moments of joy for guests of all ages. Hilarious magic shows and interactive performances fill the hotel with excitement, laughter, and unforgettable memories, leaving customers happy and extremely satisfied. Guests can also participate in guided tours to explore Puerto Rico’s rich cultural heritage. The hotel arranges transportation to famous museums, historic buildings, beautiful gardens, and local landmarks, allowing visitors to discover the island’s rich history and beauty. Condado Vanderbilt Hotel represents the perfect blend of luxury, history, business excellence, family fun, and personalized service. Whether traveling for a business meeting, a romantic getaway, a family vacation, or a special celebration, guests experience world-class hospitality and unforgettable memories. Customer choice, VIP comfort, and exceptional service make Condado Vanderbilt Hotel a true symbol of luxury in Puerto Rico. Condado Vanderbilt is a bright, luxurious palace that shines in the light. VIP guests have the most wonderful dreams, with golden memories across the country. Boats glide gently on the blue waters, delicate flowers and perfumes greet you. History, beauty, and tranquility come together, creating unforgettable days and nights.

We stayed at this resort for the first time in May of 2026. I was weary of some of the negative reviews after reading them. We booked through jet blue packages and I got nervous. At arrival, transportation was punctual and professional and our room was ready four hours early. We were in an ocean view double queen and it was perfect. All non alcoholic drinks are free in room. There is day cleaning and turn down service/ but turn down service can be very late (after 9 pm). Caribbean air conditioning is more like Europe and less like the contiguous US. The room will read 68 but it will not feel very cold. It will also smell like ocean. This is normal. The check in process was easy. Daily buffet was delicious. Service was amazing. Everyone is out to ensure you have a great time. I left jewelry in the room safe. They found it and are mailing it!!!! Food is on the expensive side but this is typical for this area. The Vanderbilt is NOT a party hotel. It is a lovely, relaxing and beautiful resort if you want peace and beauty. I cannot wait to go back!

Stayed here with my adult son and we enjoyed the location, the restaurants, both pools, and especially the service. The valet was quick and cost was reasonable, the front desk very accomodating, and housekeeping kept us with fresh towels (chocolates!) and tidiness daily. The breakfast buffet is great though I preferred to order a la carte. The AC worked great in the room too, which is great because it is quite humid here.

Our stay at the Condado Vanderbilt Hotel had its highs and a few frustrations, depending on what you’re looking for in a Puerto Rico getaway. The hotel itself is undeniably beautiful—historic, elegant, and very formal in its overall feel. It has a classic charm that sets it apart from more modern resorts. The rooms are on the smaller side, but that didn’t impact us much since we didn’t spend a lot of time in them. One of the biggest highlights was the location. It’s perfectly situated within walking distance to many great restaurants, which made it incredibly convenient to explore the area without needing transportation. We tried both the adult pool and the main pool areas. While the adult pool was quiet and relaxing, we found ourselves gravitating toward the main pool. Having access to the menu at Olas made a big difference, as it offered more variety compared to Tacos & Tequila. The drink selection also seemed better at the main pool, which added to the experience. Where the hotel fell short for us was service—especially at the pools. The staff were friendly and pleasant, but actually getting service was a challenge. We often had to track someone down just to place an order, and at one point, we waited nearly two hours before we could even order drinks. While we understand the laid-back “island time” pace, we expected a higher level of attentiveness from a property of this caliber. It’s also worth noting that this is not a true five-star experience. If you’re specifically seeking a luxury, high-touch five-star resort, this may not meet those expectations. Additionally, during the weekend, the hotel felt a bit lacking in atmosphere. We ended up heading to nearby spots for a livelier scene with music, dancing, and casino options. Overall, this is a great choice if you’re looking for a quiet, relaxing stay in an elegant setting with an excellent location. Just don’t expect a vibrant nightlife or consistently prompt service.