Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Couldn’t recommend this resort any higher. The staff was so friendly and attentive. Every activity was a 10/10. Fernando was the best concierge we could’ve asked for. Andrea was the activities supervisor, and she was EVERYWHERE making sure things were perfect. We did the Sip and Paint with Andrea which was so fun and so easy to follow along with! We did the Kayak experience with Sinai - she was an incredible guide and so much fun! We did the Turtle experience with Alan - it was stunning! We saw so many! We did the turtle painting with Oscar - we LOVED those keepsakes! We did the bikes in the pool with Oscar - so much energy and so much fun! We did the silent disco multiple nights - so much fun! The food was immaculate - Portofino was insanely good, but all of the food was so great! This resort is a MUST STAY!

Overall, we had a good vacation and there were many things this resort did very well. The resort itself is beautiful, with a great atmosphere, comfortable rooms, excellent beds, and well-maintained grounds. We especially enjoyed the variety of activities offered throughout the day, including pool games, volleyball, bingo, kayaking, archery, and themed entertainment. The wine tasting experience and private wine cellar dinner were standout experiences and were among the highlights of our trip. Most of the food exceeded our expectations. The French restaurant was our favourite (aside from the private dinner), followed by the Italian restaurant, pizza, and Seaside. The buffet was better than expected and we also enjoyed the poolside food, fresh fruit carts, and ice cream carts. The martinis at the lobby bar were outstanding. Portions throughout the resort were very generous—larger than we needed. There were many staff members who provided exceptional service and genuinely made our vacation more enjoyable. While service varied depending on where we were, several employees went above and beyond and left a lasting positive impression. Our room was comfortable, with excellent air conditioning, a relaxing balcony whirlpool, and thoughtful touches like the drying line in the shower and the private room service cupboard. Public washrooms throughout the resort were consistently clean. That said, there were a number of areas where I think the resort could improve. Housekeeping was inconsistent during our stay. On arrival, the indoor whirlpool jets released dirt, hair, and residue when first turned on, which was disappointing after a long travel day. It improved after it was reported, but we were hesitant to use the jets again. We also experienced occasional issues with missing towels, coffee pods, and other amenities not being replenished consistently. Small details, like the number of towels or glasses provided, varied from day to day. The resort also experienced frequent brief power outages during our stay. While they generally only lasted a few minutes, one occurred while I was showering, which resulted in a minor injury when the lights suddenly went out. Service throughout the resort was somewhat inconsistent. Some staff were exceptional, while others seemed rushed or forgot parts of our orders. This wasn't limited to one restaurant or bar—it varied throughout the property. We also found that service at one of the main pools was much slower than at the quieter pool. One area that could be significantly improved is communication regarding Preferred Club benefits. We upgraded at check-in after being told about some of the advantages, but throughout the trip we continued discovering additional included benefits only because family members staying with us happened to mention them. There didn't seem to be a clear guide outlining everything that was included, and many benefits weren't proactively offered. I would strongly recommend the resort provide guests with a complete list of Preferred Club inclusions either at check-in, through the app, or in the room. Without that information, it's easy to miss out on benefits you've already paid for. Similarly, the building concierge service could be more proactive in explaining available services rather than waiting for guests to ask. For first-time Preferred Club guests, that would make a big difference. The resort app also has room for improvement. Some features didn't work properly, and several menus referenced additional options that couldn't actually be viewed. Being able to order room service directly through the app would also be a welcome improvement. The spa facilities were enjoyable overall, particularly the hydrotherapy area, but communication regarding optional upgrades could have been clearer. Knowing exactly what is included, what is extra, and the associated costs would help guests make informed decisions. A few other small observations that may help future travellers: The pools were warmer than expected, especially during hot weather. A cooler plunge pool would be a nice addition. But I loved that all the pools were warm enough for me to use ( I am a baby about being cold lol). The mini fridge kept drinks only moderately cool, and room service water often arrived at room temperature. More shaded areas within the pools would make spending long afternoons outside more comfortable. Morning noise from nearby housekeeping activity and neighbouring rooms was noticeable. Additional hangers, coffee creamer in the room, tighter electrical outlets, and more fans in common areas would improve comfort. Activity prizes and giveaways seemed inconsistent, and a few promised items never materialized. Overall, we still enjoyed our vacation and there were many memorable experiences that outweighed the negatives. The resort has beautiful facilities, excellent food, fun activities, and many outstanding staff members. However, for a luxury property, there were enough inconsistencies in housekeeping, communication, and service that it didn't quite meet the expectations we had, particularly after paying extra for the Preferred Club experience.

Secrets Riviera Maya was such an incredible experience. My husband and I went for our honeymoon and it was perfect. We stayed for 10 nights and I was not ready to go home after because I loved it so much. The room was beautiful, we loved our view of the ocean. The housekeeping came 2-3 times a day which was amazing. The food was incredible. The staff was so kind and always helpful. The resort was stunning!! We had a blast and we WILL be back!!!

This place is truly a 10/10. For a first-time visitor, I would recommend coming when there isn't as much sargassum, from November to February. For returning visitors, we STILL enjoyed this resort even with less favorable beach conditions (VALUE!). On our most recent visit (we have been here twice), the service was even better than we remembered. Our building concierge, Metz, was so attentive. She took care of all of our requests and needs. The entertainment team here is top-tier. I have to shout out Ari (Aranza), Giovanni, Allan, and Anthony. I also can't forget Jose and the staff around the pool. Thank you all for making this such a wonderful birthday trip!

Everything about Secrets Akumal was amazing. The food, entertainment, amenities, and the sheer beauty of the resort all exceeded our expectations. But what truly sets this resort apart is the staff. Every department was outstanding and made us feel genuinely welcomed and taken care of. Ari, Ciena, Anthony, and Carlos with the entertainment team were fantastic, Diego at Portofino was wonderful, and Ismael at the pool was excellent, just to name a few. We had an incredible stay and would absolutely recommend Secrets Akumal.

This was our second visit to Secrets Akumal, we returned after 4 years as we enjoyded our first visit so much. Not much has changed in that tine, rooms still the same, very comfortable and plenty of space for two people. The restaurants are still good and our favourites were Himitsu and Seaside Grill, we did room service a few times during our visit for evening meal and the delivery is excellent and the portions are extremely large. Breakfast is in the Market Cafe, a standout member in the morning was Genaro who looked after us for quite a few mornings, such a lovely man with a lovely smile, knew what drinks we wanted in the morning and still came to say high if we were not sitting in his section. There are plenty of choices for breakfast, healthy options or naughty ones. The activities team are just amazing, We did turtle painting and the water aerobics session in the pool, Alan is just amazing we did turtle painting with him and he was so informative. Water aerobics were also done with Alan, Mario, Anthony and Zina. thank you so much guys, you certanly go above and beyond in your roles. Metz was our concerige in building 9C, thank you Metz for all your help in oranising our Spa day, birthday banner, baloons and a cake in the room, also came to check on us by the pool, you are certainly a credit to Secrets Akumal. Also the gentleman who initially took our luggage to our room when we arrived, I'm so sorry I did not get your name, but everytime he saw us around the hotel he would always say hello, remembered our names, and stopped for a chat if he was not busy, he also came to say goodbye when we were leaving, this certainly left us with a lasting impression of you. The service was very good around the pool and also really nice touch with the ice cream cart and the fresh fruit cart in the afternoon. Our only dissapointment, and this is nothing to do with the hotel, was that the sargassum was so bad it was impossible to sit in the beach area and we were unable to even get in the sea, this was the worst as we are real beach goers, this would be the only reason that I probably would not return. So, a BIG "Thank you" to all the members of staff at Secrets Akumal, the effort from all of you does not go un-noticed. Thank you agarin for looking after us for two weeks we were with you. Lots of love to you all.

We had a wonderful stay at this resort. The food was excellent with a great variety of options available every day. Everything we tried was fresh and delicious. The service was outstanding. Housekeeping came several times a day to clean and refresh the room, and the entire property was exceptionally clean and well maintained. The staff were incredibly friendly, welcoming, and always ready to help. Whenever we ordered something to our room, it arrived very quickly. Overall, the combination of amazing food, excellent service, friendly staff, and spotless facilities made our stay truly enjoyable. We would definitely love to come back and highly recommend this resort to anyone visiting the area.

We spent a week at Secrets Akumal and thoroughly enjoyed our stay. The resort itself is beautiful, with lovely grounds, spotless pools and one of the nicest beaches we’ve visited in Mexico. Although there was quite a bit of seaweed during our stay, the staff worked hard every day to keep the beach as clean as possible and it certainly didn’t spoil our holiday. The food was consistently good and we particularly enjoyed breakfast at Market Café and dinner at Portofino. Service throughout the resort was excellent and everyone seemed genuinely pleased to help. We also took advantage of some of the activities available. The turtle snorkelling just off the beach was a real highlight, and we had great fun trying paddle boards and joining one of the bike tours around the resort. Mario from the entertainment team led all the activities we joined and was always friendly and welcoming. He made everyone feel comfortable and helped create a nice atmosphere without trying too hard. All in all, a very enjoyable holiday and somewhere we would happily visit again.

This is a solid secrets. The pools are very nice and the staff is exceptional. Food is very good and the level of alchohol in the perferred lounge is very good. Theatre is very warm at night as is the Desires night club. Out door dinning at sea side and oceana are quite comfortable and the food in all the resturants was very good... The Asada night was not up to par with other secrets we have been to.. Standout people at this resort are Marlon building 8 concierge. GIL seaside at breakfast and lunch... Selena at the check in perferred lounge. Gabriella at the perferred during the day, I believe she is a supervisor, she is amazing. I can honestly say her attention to detail and responsiveness to making people happy are what made our trip!! Unfortunately segrassum was terrible during our stay as normally I would talk more about the snorkeling.. but that is mother nature!!

Truly fantastic experience. The staff are so friendly and genuinely want you to have a wonderful time. They take allergies and dietary restrictions very seriously and are extremely accommodating to ensure you have a delicious meal---went so far as to create special daily dishes based not only on my partner's allergies, but her preferences too! 24/7 room service is amazing. Eliazar, Gina (concierge), Osuna (pool), Jose (pool), Eduardo (pool), were all truly amazing and went above and beyond for us.

We loved the resort. It was beautiful, clean, and great service. The spa was very nice and relaxing. We stayed in room 4410 in preferred club. We felt the preferred club was worth it. Better location, drinks and appetizers throughout the day. The pools were amazing. Atmosphere and people were great. We liked the Portifono Italian restaurant the best. Everything was good there. The Amstar Tulum ruins/ Cenotes full day excursion we did was well worth it and highly recommend. We also swam with turtles for $35 each on the left side of the resort and highly recommend as well. We saw many turtles. Unfortunately we didn’t spend much time at the beach as the sargassum was extremely bad and the smell was really bad also. We were disappointed in that aspect. They were constantly cleaning it but couldn’t keep up. We arrived on a Wednesday and it was bad when we arrived, but they didn’t use the dump truck and backhoe till Thursday to start cleaning it and it had already piled up so much. Entertainment was great each night. Room was very clean and everything worked. It did take 1 hour and 35 minutes to get to and from the airport with Amstar service so be prepared. We wish the steaks at supper were better quality at Seaside grill but were comparable to Texas Roadhouse and Saltgrass steakhouse. Lunch was amazing at Seaside as the burgers were very good. We recommend the pizza next to the bar near the pool. Overall food was good.

The absolute best part of our trip was the service. The staff went above and beyond every single day: Concierge: Fernando was the best butler and concierge we have ever encountered. He checked in early daily, provided attentive guidance, and helped us perfectly plan our days. Pool Team: Isaac, the pool concierge, was incredibly friendly and attentive. Over at Pool 2, our servers Salvador, Jose, and Israel provided fantastic, quick, friendly service. Dining Star: Emmanuel at the Greek restaurant was phenomenal. He was engaging, anticipated our needs, offered great menu suggestions, and even went above and beyond to craft a special drink for me. Food, Drinks, & Activities Dining: The food and overall dining experiences were top-tier with great service across the board. The French and Asian restaurants were our absolute favorites. Beverages: The drinks throughout the resort were excellent and well-made. We especially loved the Preferred Club with top shelf tequila and AC to refresh before and after dinner. Amenities: The pools were beautiful, well-maintained, and the snorkeling right off the beach was a major highlight of the trip. The Downsides: Extreme Heat & Poor Air Conditioning The resort's infrastructure layout made it very uncomfortable to relax during the afternoons and evenings: Restaurants: Most dining venues had little to no air conditioning, making dinner an uncomfortable dining experience rather than a relaxing one. If men are required to wear long pants, at least turn up the AC to make it more comfortable for them. Every time the host would open the door, we were blasted with the discomfort of the outdoor heat. Lobby Bar: The open-air design combined with a lack of natural breeze made sitting here highly uncomfortable. Desires Night Club: The nightclub was unbearably hot. We tried to watch the Mexico soccer game and enjoy the nightlife dancing, but the heat cut our nights short. We simply couldn't stay inside to enjoy ourselves.

Resort was amazing and very clean. The staff was very friendly and attentive. The food was great as well. Had steak at the Seaside Grill for dinner and it was cooked to perfection and was 1 of the best steaks I have had (coming from a midwest - beef state). Only bad thing was the sargassam at the beach - I just feel more stuff could have been done to clean it up and make the beach experience better. But it is the summer season and the sargassam is a known issue. We were told that this has been the worse it ever has been.

They definitely focus on service at Secrets Akumal. The staff were amazing and so quick to help and make sure your needs were met. I appreciated the activities they had from the bike ride into town and the lagoon to the Mexican lotería (aka bingo) with Ari. The place was kept spotless even the leaves from the trees that fell were quickly cleaned up and the staff made sure our room was taken care of. The food was great and while not extra ordinary it was a nice meal every time. The drinks were even better and I basically stayed by the pool near the bar. I sent with friends and would definitely go back. Great place.

Our trip was amazing! We stayed for 8 days and had a blast. The food was great ( especially the breakfast buffet ), pools were clean and fun, and the drinks and servers were amazing. Some people that made our stay special were Anthony on the entertainment team, Annie our concierge, Omar a bartender, and Basilio another bartender. They made us feel welcome and helped us have a fantastic time.

We had an incredible experience at Secrets Akumal Riviera Maya. From start to finish, everything exceeded our expectations. The resort was beautiful, clean, and very well maintained. The staff truly made the difference—everyone we encountered was friendly, attentive, and professional. A special thank you to Belem from housekeeping for keeping our room spotless and comfortable throughout our stay, and to Mario at the bar for his excellent service and great attitude. Marcos, Sebastian, and the rest of the team were also very kind and welcoming. The food and beverage experience was excellent across all restaurants. We especially enjoyed Seaside Grill, which offered delicious grilled dishes and seafood in a beautiful oceanfront setting with great service. Market Café had a wide variety of fresh options for breakfast and lunch, always well stocked and clean. We also enjoyed in-room dining breakfast, which was convenient, fresh, and consistently delivered on time. The spa experience was very relaxing and professional—perfect for unwinding and adding a touch of luxury to our stay. Overall, everything from service to food, drinks, and amenities was outstanding. We would absolutely return and highly recommend this resort for a relaxing and memorable vacation. ⭐⭐⭐⭐⭐ Highly recommended!

Excellent! Here for two weeks and impossible to find fault. The key is the staff- so friendly, helpful and normal! You can have a great chat, fun and laugh and still receive 5* service. Food and drink options excellent and well varied for the two weeks. Great gym, excellent activities great spacious and well equipped rooms with fab air con. Really not one fault - come here and enjoy…