Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

This is the best resort I’ve ever stayed at!! There is a beautiful spa, gym in a jungle setting, and the pool and beach area are gorgeous! The sunrise in that area is the most spectacular I’ve seen! What really makes the resort stand out is the kindness of everyone on their team! Upon entry everyone greats you as a friend and the teammates are what make the resort as special as it is! Special thanks to Andres, Johnathan, Tony, Alberto, Manuel, Eric, Ernesto and the whole spa team!!

Our stay at the Viceroy Riviera Maya was a masterclass in privacy and luxury, featuring a villa and private plunge pool that we never wanted to leave. The staff were exceptional—always attentive but never overbearing—and the spa services were easily some of the best we’ve had. We did venture into Playa Del Carmen by taxi but quickly realized we should have just stayed in our secluded bubble the whole time. While the food was just okay and the digital menus were a bit of a headache to navigate, the overall experience was so stellar that we would return in a heartbeat. Just come prepared for a few mosquito bites despite the resort’s best efforts; it is well worth the price for such a serene and high-end escape.

My husband and I spent 4 magical nights at Viceroy and really hope to come back one day. The staff is wonderful: kind, respectful, attentive. The property itself is very unique and has an incredible jungle vibe: even though you're right next door to larger resorts, you feel alone in the nature. Their spa is absolutely worth a visit as well as their gym. Villa beds are so comfortable, my Oura gave me first ever 100 sleep score :D As others have already noted, food here is outstanding. Get the mayan toast for breakfast - you will NOT regret it! Overall, we had a fantastic stay & can't wait to be back in paradise!

This place is special. They pay attention to the details here and genuinely try to make your experience positive. The food is exceptional. The establishment earned my total respect when my partner returned to the room after I slept in one day and informed me that they checked in regarding my well-being and looked after her, ensuring she was comfortable and happy (thank you Pepe). That’s not something I’m used to and it didn’t go unnoticed. I’d return, she’d return, maybe you should check it out. Cab to 5th is $24, not bad when you get to live in a borderline jungle with a private plunge pool.

The Viceroy Riviera Maya is a lovely resort, hidden near Playa del Carmen - right on the beach in the Yucatan jungle. We stayed in one of the private villas. Very spacious inside and on the terrace. The private plunge pool is such a bonus. You really feel like you're alone in the world - unless you want some action. Then a short walk on a winding path through the trees and you're at their beach side pool, bar and restaurant. Very accommodating and friendly staff there. The food is well above the usual standard of other area resorts - and we've been to a lot of them. Highly recommended.

This resort was incredible. I was massively impressed by all the “small” details they included. Daily newspapers delivered to your “gate” Umbrellas at multiple locations for last min rain A painting area to paint whatever you want and keep your canvas Access to steam rooms and cold or hot showers and a “hot tub” This were just a few to mention of the little details that really stood out in a big way. In addition to that the service and care is immaculate. I have absolutely no complaints for anyone. They have a wonderful team and a few shout outs would go to Willy - our server for breakfast/lunch. A wonderful person and there was another server whom I can’t remember his name but he was also incredible for the same meal time. Very attentive, very patient with my spanish, and always helpful. Another shoutout to Erick our host who showed us around and offered assistance whenever we needed it. Erick gave us a wonderful taco recommendation for El Fogon which was wonderful. We are huge fans of classic mexican so tacos de asada y arrechera were our choices. But truly, thanks to the entire team for the amazing work they do all the time for all the guests. We WILL be back!!

This review is for one of the only two beach front villas. We stay in Villa 51. It had a gorgeous ocean view. It was very convenient, located just next to the main pool and restaurants. The bedroom and the bath area was very spacious and comfortable. The massage at the spa area was excellent. It was in a large covered but open area with lush vegetation and a you could hear water flowing which created a very relaxing venue. We really enjoyed the free acrylic painting area. The staff were very friendly, they brought the canvas, paint brushes and paint to our rooms. Dinner was high quality with very delicious food. There are several blemishes during our stay. The decoration looked a little dated. There are large coconuts directly above the outdoor shower which potentially could be a hazard. In fact there were two fallen coconuts on the shower pad. There was very loud music with drum beats from afternoon till 11 pm on our first day of arrival which was a Sunday coming from adjacent beach club or hotel that was hosting a weekend long party. Finally there was no water for several hours on two of the days during morning to afternoon due to repair of a broken pipe. They did credit us with $200 for the lack of water supply. Overall it was still a pretty good experience.

Maybe my favorite hospitality experience ever. It was so beautiful there. The jungle setting may not be everyone's vibe, but I wasn't put off by it at all (and I tend to be very picky) because the rooms were nice and kept very clean, and the personal plunge pool is a really great touch. Being tucked away in the jungle was really cool and added to the calm, quiet vibe of the property. One potential downside is that the beach does get some seaweed, so if it's important to you that you get some time swimming in the ocean, you may want to keep that in mind, but that's just nature and can't really be helped! We weren't bothered by it—the lounge beds on the beach were so comfortable, we were hanging out there pretty much 9-5 every single day. The pool is a great option, too. All of the staff were warm, attentive, and consistently went above and beyond. Especially Pepe, who took excellent care of us on the beach each day. The food was ridiculously good, which I think is somewhat rare for a resort setting (especially all-inclusives), so that was a really pleasant surprise. Our dinners at Marea in particular were outstanding, but every single meal we had was fresh and delicious. We are so, so sad to learn they're temporarily closing for renovations. We were hoping to come back in 2027! We are looking forward to returning when they do finish up, though, and hope it's just as special as it was the first time.

This hotel was an absolute dream. The room was exceptional, with the private pool and outdoor shower being great additions. Every staff member we encountered was so helpful. The pool area was never too crowded that we could not find a chair and the pool temp was perfect. While the beach is small and we were there during an unexpected January sargassum influx, I still enjoyed sitting on the beach and listening to the waves. This resort was worth every penny. We did the all-inclusive package and felt that we got our money's worth on it. It was absolutely perfect for a short, romantic trip.

Before reviewing the resort, I'd like to give a special shoutout to a few of the wonderful workers here at Viceroy Riveria Maya. First, is Joel. Joel was the 1st person we were met when we arrived, and took care of us throughout our stay. He really made the experience what it was. Not only was he professional and kind, he really wanted to make sure we were enjoying ourselves. He was quick and attentive on WhatsApp, and made sure to find us each day to ask how we were doing and what we needed. As a local he has wonderful recommendations about food and activities. I can honestly say that without Joel we would not have had the same experience. Second, is Antonio. Antonio was working in the restaurants, and would deliver our breakfast to our villa. What stood out for me was how respectful he was. Each morning he would arrive and knock on the door. Once opened, he would ask me if it was okay for him to enter. I just called for him to deliver breakfast, opened the door for him to come inside, and have already gone through this process a couple times, but still, each time, he made sure to ask to enter. Third, is Davide. My wife and I booked the private cenote tour through the hotel, and Davide was our guide. Viceroy must gone through an extensive hiring process, because Davide knew so much about not only the nature, but the cultural information about where we were swimming. He was the perfect guide; reassuring and informative. I know I am leaving out so many people, from the cleaning staff, to the rest of the restaurant staff; just know they are all masters at their professions, and you feel like you're in a $5,000/night resort. This resort has ruined all other vacations for us. I took my wife and I here in November for our honeymoon and her 30th birthday, and we had the most amazing time. This boutique resort would easily get 100 stars if I could. We are even seriously looking into booking again before they close for upgrades, and trying their sister location in St. Lucia. The drive from the airport is about 30-45 minutes, and I highly recommend you book transport through the hotel. You are picked up in a new, black Suburban, greeted with drinks and fresh, cold towels. There are more refreshments and towels inside. The driver is respectful and fun. Once we arrived at the hotel grounds, we went through a gate and drove up to the concierge. A fun touch to the resort is the layout. Where most hotels have a closed concept, this hotel's "front desk" is actually a large, open rotunda. This really sets up the entire experience; getting you one with nature as soon as you arrive. Check-in is quick, and more towels are given. We were also given an amazing tea while we waited. Once check-in is completed, you are given a tour of the property, and then brought to your villa, where we were given a complimentary drink of mezcal. We were also invited to participate in a quick, but beautiful welcome ceremony at the spa. The villas here are the star of the show. We were upgraded from the Royal Villa, to the Premium. The only difference I believe is the size of the bathroom/closet area, and the Royal having a larger "backyard". We were happy with either room. The villa was spacious, and most importantly, cold. They have several large AC units to ensure we were comfortable. The bed was 10/5 stars for comfortability, and the lighting around the bed frame and ceiling was an amazing touch. The interior bathroom was beautiful and spacious; we didn't feel on top of each other as we got ready together. The tub is grand and easily fit us both. We did not use the interior shower, as we preferred the outside shower, which is amazing and comfortable whatever time of the day/night you use it. The plunge pool was amazing, and we were told they can easily adjust the temperature. We used it a couple times, but we always prefer lounging by the beach. It is definitely nice to get in after the beach and before showering for dinner. The hammock and lounger are great touches for after showering, late night cigar, or eating breakfast. The vaulted ceilings throughout the villa open the space tremendously; quite and intelligent design. They take the theme of the outside jungle space and seamless blend it into your room. There are even cute animals that live around the resort; a few cats, a smaller type of Capybara, and Coatis which are like little racoons. Whether you're going for fish, meat, veggie, the food at this resort is top tier. There are 2 restaurants onsite, and you can order from any menu regardless of which you are sitting at. You can even order meals to your loungers on the beach. We ate lunch this way several times and I highly recommend. Most nights there is a theme at one of the restaurants; where it be their take on Surf & Turf, Grill Night, a local Mexican chef, there is always something new to try. Reservations weren't required during our stay as occupancy wasn't full. We did their mezcal and taco tasting, and what a treat this was. If you're someone who likes whiskey, you'll love this. The mezcal is almost like a smoky tequila. I also recommend trying their local beer options. The IPA was amazing. The beach is where we always spend most of our time, and this beach was incredible. Beaches in Mexico are public, but due to the location, we didn't have too many locals around. There was a massage place a couple buildings down, so you get a few solicitors, but it never felt overwhelming. There are several reclining loungers with umbrellas, and even a few swinging beds with netting. The beds were large enough for both of us to eat lunch on. There are side tables to put your drinks on, fitting a cocktail and a bucket of ice for water bottles. Throughout the day people will come by asking if you're okay, and offer you cold towels, clean your sunglasses, and bring around little bites of fruit or dessert. While these things aren't required, they were nice touches. The beach itself is short, only about 10-15' away from the water. Due to the fact we were in a jungle, the ground is layered with rocks. You need to be very careful walking into the water for the first 10-20', and then it gives away to all soft sand. There is a row of large rocks about 50' out that helps the water remain calm. I cannot speak too much on the pool, as we camp out on the beach, but it's right before the beach, and a nice way to cool off with a quick dip if you do not want to venture out past the rocks in the ocean. With both the beach and the pool, there is plenty of seating. I did not once see anyone looking for, or fighting for seating. Our only experience leaving the resort was the tour of the private cenote. As Davide explained to us, most cenotes are owned privately. Though they hold cultural and religious significance, it's still land, like a lake or pond. This cenote has been leased to and only used by the resort, so it was quite clean and safe. This was our first time even hearing the word cenote, but think of a small, closed cave with water to swim in. It was a circle with a diameter of about 50-100', huge vaulted ceiling with holes to let in sunlight, and went down about 10-80' depending on where you were swimming. Their is a tree and stalactite in the center, but other than that you can swim freely. Davide provided us with snorkel gear, fins, life vests, and flashlights. When the sun isn't peaking through the ceiling the flashlights are a great way to view the cave walls and down into the water. We were quite nervous when we initially got into the water. This is a completely private tour, and after seeing the film The Cave as a child and already not loving swimming in such deep water, I did not think I would enjoy this. But, once the initial nerves wore off after a few minutes, and the sun hits the water, we felt the cultural significance of this spot. Religious or not, you feel something here, even if it's just the feeling of getting back with nature. Once we spent a little time just the 2 of us, Davide asked if we wanted him to join us in the water and show us around. I strongly urge you to let him. Adding a 3rd person, who's also experienced, really eases up any nerves we had, and he was a wonderful guide. We swam all around the room, and he told us about each part of it. Towards the end he leaves you alone again. There is a rope swing you can use too. After we left the water, we were given lunch and bug spray while Davide got us ready to leave. Though the cost of this tour may seem high, if you can afford it, do it once. There are other, cheaper options, but they aren't private, the cenotes aren't as nice, and you won't get the same experience without Davide. My wife and I have both traveled extensively, and have stayed at some of the most wonderful hotels and resorts, and this is top 3 for us. Everything they do; from the service, to the food, to the interior design, the staff, is all perfect. The size of the resort is what really got us. There are only 42 rooms, and even with most of them occupied, and the small size of the hotel grounds, you never feel on top of anyone. I hope it stays this way after their expansion. I'm sure there are things and people I missed in this review, but I cannot argue for going here enough. I have told every single person I know about this place and I will continue to do so. 10000/10 stay, and we hope to go back before closing.

Our favorite place on Earth! The vibe here is TOTALLY DIFFERENT than any any other resort you’ll find. It’s private, quiet, sensual and romantic. The staff can’t do enough for you! I think this was our 24th trip here. They’ll be closing May 1 for 12-18 months for renovations but get there before they close if you can!!! Also know that the all inclusive option is totally worth it, food is AMAZING!!

The Viceroy Riviera Maya can transform an ordinary vacation into an unforgettable experience of incomparable magnitude. Every vacation detail is given meticulous attention, from the largest to the smallest. The staff at the Viceroy Riviera Maya cover all aspects of a perfect vacation from reservation, accommodation, dining and overall service quality. The resort is ideally situated, amidst the Riviera Maya jungle, which provides a unique, private and romantic ambiance. The villa we stayed in was spacious, modern, and meticulously maintained. Our private pool was heated perfectly each day and well maintained. Housekeeping services were prompt and thorough, ensuring a fresh and inviting atmosphere throughout the stay Dining at the resort was a wonderful experience, with both restaurants and bar offering a variety of culinary options. The chef created menu helped to create a sense of desire to experience many of the exquisite dishes. All the staff at the resort consistently deliver exceptional service with warmth and professionalism. From the front desk to all the restaurant servers and housekeeping, every member of the Viceroy Riviera Maya team was attentive and eager to assist in making our stay perfect. We would like to thank our concierge Albert for wonderful conversation and his assistance with a wonderful stay. A special thank you to PePe, Franciso, Daniel, Mario, Rodrigo and Victor for the outstanding restaurant and beach experience, and Juan and Jose for the wonderful towel and umbrella service. Overall, the Viceroy Riviera Maya provides a relaxing, enjoyable and unforgettable experience. With unparallel accommodation, wonderful amenities, quality dining, and outstanding service make it our top choice for a vacation retreat. We look forward to our next stay at the Viceroy Riviera Maya resort.

The Viceroy Riviera Maya is truly exceptional — one of the best vacations we have ever taken. From the moment we arrived, we knew this stay was something special. The service was outstanding across the board — every single team member went above and beyond with genuine warmth and attention to detail. After a long day of travel, being greeted with cool, frozen towels that not only refreshed us but smelled absolutely amazing was such a thoughtful touch. Even while relaxing on the beach, those same little details continued to elevate the experience. Our private villa exceeded every expectation. The outdoor moon shower and heated plunge pool were exactly what we were looking for and truly made the stay unforgettable. The privacy, peacefulness, and jungle setting created such a serene and romantic atmosphere. Hats off to the chef — every meal and snack was absolutely scrumptious. The quality, presentation, and flavors were consistently outstanding. My husband was especially happy that Michelob Ultra was available (a small but appreciated win 😊). The spa was tranquil, relaxing, and beautifully done — the perfect place to unwind and fully disconnect. We were already prepared to book our return visit when we learned the resort will be closed next December for renovations, which was very disappointing. We sincerely hope that any future expansion preserves the peaceful, intimate essence that makes this resort so special. Adding large buildings or significantly increasing the number of rooms would truly change what makes this place magical. We would absolutely love to return and hope to do so in the future. If the resort is not open next December, we will sadly be trying another destination — but The Viceroy Riviera Maya has set the bar incredibly high. Highly, highly recommend.

My husband and I just returned from a week at the Viceroy Riviera Maya, and honestly, it was one of the best vacations we’ve ever had. This boutique resort nails the perfect balance: intimate, peaceful, and beautifully run. We stayed in a private, secluded bungalow with its own plunge pool, and it felt like our own little jungle hideaway. The spa was unbelievable — the whole experience was so thoughtfully done, and we both had excellent massages. Breakfast was included with our room, and it was unreal every single morning. It became one of our favorite parts of the day — incredible food, gorgeous setting, and none of the nickel-and-diming that so many resorts lean into. If we wanted an extra dish or my vanilla latte with lactose-free milk (yes, they had it!), they just brought it. No upcharges, no hesitation. It sets a tone of generosity you feel everywhere on the property. What really blew us away, though, was the staff. Every single person we met was warm, professional, and genuinely kind. The level of service is the best we’ve experienced anywhere. Half the time, things we needed appeared before we even asked, and if we did ask, it arrived instantly. When you learn that many team members have been there 14+ years, it tells you everything about how well they’re treated — and how much pride they take in creating an amazing guest experience. The location is perfect: quiet, lush, and steps from a lovely beach. We had dinner at the hotel three nights and easily could’ve eaten there every night — the food was that good. Since we had a car, we went into Playa del Carmen once (fun, but definitely optional), and two nights we walked to Coco Cabañas for casual ceviche and pizza. Super easy and a nice change of pace. One of our highlights was scuba diving with pregnant bull sharks — such a cool, unforgettable experience. And coming back to the calm of the Viceroy afterward made it even better. We will absolutely be returning. If you’re considering this resort, just go. You will not be disappointed. Every part of our stay was exceptional, and while I started to write down individual staff names to thank… the list got so long that I worried about leaving someone out. Truly, everyone was amazing. Already looking forward to our next visit.

I’d stayed at the Viceroy before so knew it’d be a wonderful hotel…and second time round, it was even better. Ok, the rooms have rustic charm (some may say shabby chic, but who cares). The outdoors of your villa is a jungle complete with wild animals (and a few cats for good measures!) and a heated pool. What more do you want? The beach is great, although it’s very public so you’ll find the odd vendor trading their wares. Huge high points for me: Staff - joyful. Eager to please, always delivered. Oscar and Pepe were standout! Food - yummmmm! Since we were last there the chef has been replaced by Mexico’s Alejandro Salgado and now it’s culinary heaven (think fusion cookery). I have to say we were all inclusive and nothing was off limits. The wines/cocktails were a treat. Fellow guests were also fun, a mixed bunch of various nationalities, def not predominantly American. I LOVE this hotel, truly. It’s one of my favourites in the world - certainly top 5. It’s also value for money, what I mean it’s worth every penny! It’s sadly closing for refurb in May, 2026. But once it reopens as Arnie said: I’LL BE BACK… Joyous!

The viceroy was a perfect choice for our vacation, I already want to go back. The property is immaculate and so unique staying in a private jungle villa with pool. I really feel that pictures do not do it justice. We got breakfast every day, we loved everything we had. We also ate at both onsite restaurants which had so many choices and over the top delicious food. 5 star choices really no reason to leave the property. What I feel made our trip over the top was the service. All the little touches and intentional hospitality elevated our stay. Carlos specifically is excellent. We were also thankful for Daniel and Luis.

First of all the service was exceptional. The bread served with the eggplant dip was outstanding. All of our first courses were delicious. Especially so was the black risotto which was one of the best I ever had. The crab taco and the tamal were also great. For the mains I had the smoked trout taco and my family had the short rib birria, steak and shrimp gnocchi which were all amazing. We were staying at another hotel and this restaurant is absolutely worth venturing to. Not only will you not be disappointed but thrilled you went.

We booked an oceanfront room for 8 nights at the beginning of November. The room was everything we expected. It was beautiful and was just steps away from the beach. We were travelling with another couple and dined at the Mexican restaurant on the property, which was just ok. The tab for the four of us was $400, which we thought was a little high, even for a high-end resort. This property is beautiful, and the service is really top-notch. We made many friends among the employees, which made our trip even more comfortable. Everything from maid service to pool service was spot-on. We did have one major issue for the next 3 nights. A group of 18 loud and obnoxious people from L.A. came to celebrate a 50th birthday party, and this was not the right place for them. All they did was drink all day, take over the pool, and keep drinking in the evening. I thought I might have accidentally booked Club Med… which is where they should have been! This went on for three very long days and nights, and no one was happier than we were to say Adios! Needless to say, we were not happy; however, after they left, the rest of our vacation was everything we expected. In addition, the hotel took very good care of us and made things right—a big thank you to Jasmine for helping us through this situation. This Viceroy is closing in April for 18 months for renovations, and we want to be near the front of the line when they reopen. P.S. A couple of suggestions, adding non-slip tape to the ground near the pool in our room would be a brilliant addition, as we had one wipe-out and two close calls. Second, for the oceanfront rooms, adding a water faucet to wash off your feet would be great, as we were tracking quite a bit of sand onto the patio and in our room.