Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Just back from a fabulous 10 night stay. Wanted to get away from it all and hopefully get great service....we got both in an abundance and really enjoyed our time there. The whole setting is super peaceful and private, each villa/room (only 40 or so of them) was in its own little world away from it. Pool area next to the beach was also very nice, with a great team taking care. Do not want to single out any specific team member as it would be unfair to the rest as they all worked tirelessly to make the stay memorable. Highlight of each day was the quality a la carte breakfast taken with a wonderful sea view. Definitely will be back.

We can't recommend enough. My sisters and my mother return for a girls' trip every spring. We are treated like queens! The staff always remembers us and welcomes us back. The attentiveness to our needs is unparalleled. And the attention to detail is always so appreciated...the rooms are so lovely and private, with our own small pool. So you can lounge on the shaded patio of your own villa, or at the main pool. The sunrises on the beach are lovely, and eating breakfast at the restaurant, practically on the beach is always so special. We do the all-inclusive package, even though we don't drink much alcohol, because it makes our experience completely stress-free. If you want to feel completely pampered in paradise, treat yourself to this experience!

If you want an authentic, intimate, escape, Viceroy Riviera Maya exceeds all- it's private villas in the jungle with nature all around plus the absolutely amazing staff is truly one of my favorite places in the world- as a travel advisor, I always reccommend the Viceroy to guests and I always make a point of coming back myself time after time. The chef/ food is also phenomenal. I love this special place

You could not ask for a better relaxing getaway! The villas are beautiful and comfortable, and just as shown on the website. The amenities, including the pool/beach area service, the gym and the painters cove, were tremendous and left you wanting nothing. The spa treatments were some of the best I have ever had. The food absolutely top notch- with a great blend of local flavor or more traditional resort food, depending on your mood. It was tranquil, the views gorgeous, and your every need was taken care of. I cannot recommend it enough!

My partner Paul and I spent an amazing week at your property. It was our first time visiting Viceroy, and from the moment we arrived until the moment we departed, every member of the team was incredibly friendly, attentive, and welcoming. We truly felt special and at home throughout our stay. A special shout‑out to Andrez at the restaurant—his warm smile, genuine kindness, and attention to detail made every meal unforgettable. What impressed us most was how sincerely he cared about creating a wonderful experience for us; it never felt like a routine task, but rather a reflection of the pride he takes in his work. He even made a thoughtful, personalized sign for us during our final dinner, which was such a delightful surprise. Any employer would be fortunate to have someone like Andrez on their team. We travel often, and the spa experience is one of our favorite parts of discovering new destinations. Erandi, Rosa, and Armando made ours absolutely extraordinary. I can confidently say that Armando is one of the best massage therapists we’ve ever had—his work was truly exceptional. The service provided by the entire spa team was outstanding, and we can’t wait to return to your property, especially to enjoy the spa again. A special thank you as well to Alfredo, who helped with all of our requests and coordinated our excursions even before we arrived. His care, attention, and willingness to go above and beyond made our stay incredibly smooth, enjoyable, and truly memorable. Thank you to your entire team for making our visit so special and unforgettable. We are already looking forward to our next stay with you. THANK YOU!

An exceptional small resort with truly outstanding service, on par with what you’d expect from a five star hotel in a major European or US city. The staff is always attentive, ensuring every need is met before you even have to ask. The villas offer complete privacy, making it an ideal setting for couples looking to enjoy a special getaway. I will definitely return

The Viceroy is in a great location and has been artfully planned and designed. We stayed in a Signature Villa and were delighted at its quality, size and amenities. However, two things are standout and put the Viceroy up with the very best. The quality of the staff, their absolute desire to provide the highest level of service and always with a smile. It is impossible to name all the staff other than the ones we encountered daily - Rodrigo, Willy, Fernando, Yoshio - but the service level was consistent. The Viceroy’s two restaurants provide culinary delights and La Marea especially, cuisine most refined and elegant on par with the very best elsewhere. Our 6 nights were most memorable. We sought rest and relaxation and received it in the most charming of locations. The Viceroy did not disappoint.

This was my favorite beach resort, ever. I am in tears now on my flight back to reality! The hotel is a delightful, heavenly paradise. Food was great (best food we had on the trip), rooms were huge (each with a private plunge pool!), and the resort pool was pristine and peaceful (no kids, no loud spring breakers). The best part about this resort though… was impeccable service. Everyone we interacted with at the hotel was so lovely, and I have to give a special shoutout to Pepe, who pampered us like I’ve never been pampered by hotel staff. The most genuine, friendly man that made our stay extra special. I went with 3 ladies on a girl’s trip and we all said the same thing, we will definitely be coming back!

Looks like Viceroy has planned renovations, and we hope the resort keeps the intimate, rustic beach vibe and extraordinary staff that it currently has. We’d love to visit again if it keeps its charm. Our butler, Paulina, ensured a smooth stay at the resort and even coordinated an anniversary celebration on a planned excursion. Her availability on WhatsApp made it easy to communicate and ensure all our needs were met. Paulina is an MVP at the resort, and her service is consistent with the Viceroy brand. Visit the spa! The Yaakun Couples Retreat was supremely relaxing. Verenice and Rosa are experts and used high quality products that left my skin feeling supple for days. They used a massage technique that is both delicate and deep to work out all the kinks. The chocolate covered strawberries and champagne gifts were notably delicious. The beach area is small but sufficient for our needs, especially with the hammock and private pool in the room. All the pool and beach staff tirelessly attend to guests. Juan seems to know just when you need clean sunglasses, a cool towel or an umbrella adjustment. Pepe is a gem and ensures you have a cold a drink and warm snack all day. Pepe does the work of four people and always with a smile. At La Marea, I liked the Black Risotto; at Coral, I miss the yogurt with berries and granola breakfast, for lunch and dinner anything catch of the day was tasty, and we liked many of the items on the Wednesday Mexican dinner menu. Francisco, Humberto and both restaurant teams are knowledgeable of the menu and can offer helpful guidance. Housekeeping was thorough and kept our room feeling fresh. The Premium Villa layout allows you to keep the bedroom cool. The bathroom and closet were quite spacious, and outdoor shower was perfect after the pool. There isn’t much to do at the resort but relax, and that was perfect for us. The location allowed for easy day trips to Playa del Carmen and Cozumel. Paulina and the staff helped with car service and off site needs. Overall an extremely comfortable and relaxing stay with an attentive and professional staff.

My wife and I recently spent six days at the Viceroy Riviera Maya in Mexico, and it was one of the best vacation experiences we’ve ever had. From the moment we arrived, everything was first-class: the people, the food, the accommodations, and the overall atmosphere. The main restaurant, La Marea, located upstairs, by the pool, was exceptional. Chef Alejandro Salgado has created a perfect blend of Mexican-inspired dishes and other creative culinary favorites that look as good as they taste. Every meal, breakfast, lunch, and dinner, was outstanding. The service team was equally impressive. Jose (supervisor), Fernando, Carlos, Luis, Joshua, and Rodrigo were all friendly, professional, and seemed to anticipate what we wanted before we even asked. Every request was handled with a smile and genuine hospitality. The Coral Grill, the beach and poolside restaurant, was another favorite spot. We ate several meals there and enjoyed them all. The menu had a great variety, the portions were just right, and the view couldn’t be better. Sitting there with the ocean breeze and the sound of the waves really completed the experience. The front desk staff, Ernesto, Paola, and Jonathan (Manager), were always helpful, courteous, and quick to assist with anything we needed. Caesar at the valet was fantastic as well; he was always ready to help with transportation, offer advice, or just greet us with a friendly smile. The pool and beach areas were spotless, perfectly maintained, and tropical. The main pool is a great size and sits close to the beach bar, making it easy to go from swimming to relaxing with a drink in hand, plus the staff was always ready to serve a drink. The beach itself was beautiful, with plenty of space, comfortable loungers, and shaded beds for relaxing. The staff around the pool and beach were attentive and made sure everyone was comfortable. The entire property was immaculate. It’s clear the staff takes great pride in keeping everything in top shape, from the gardens to the walkways to the common areas. No matter the time of day, you could always see someone quietly working to make sure everything looked perfect. Our villa was incredible. The private pool was the ideal temperature, and the deck with two lounge chairs was a great place to unwind. Inside, the room was spacious, stylish, and very comfortable. It had high ceilings, a fully stocked mini-bar, excellent air conditioning, and all the hookups for our electronics. The bathroom was large and well-designed, with two sinks, a separate toilet area, a bathtub, and both an indoor and outdoor shower, the outdoor one being completely private and really refreshing. There was more than enough closet space and everything we needed to settle in comfortably. We didn’t get a chance to try the spa, painting area, or outdoor sauna, but we definitely plan to next time. Overall, our stay at the Viceroy Riviera Maya was everything we hoped for and more. The staff went above and beyond in every way, the food was incredible, and the property itself is stunning. It’s rare to find a place that combines luxury, comfort, and genuine hospitality so perfectly. We left feeling completely relaxed and already talking about when we can come back. Five stars all around, highly recommend!

Wow!. Just got back from an amazing stay at this property. We loved our viceroy villa. The food at La Marea was excellent. We also enjoyed breakfast and lunch at the Coral Restaurant. The staff is probably the best part of this resort. Everyone is so kind and genuine. Our room was beautiful and the housekeeping staff kept it pristine. We also enjoyed massages at the lovely spa. We will definitely be back again and again.

We chose Viceroy Riviera Maya expecting a peaceful, high-end escape — and in some ways, the resort delivers. The property is undeniably beautiful, lush, and very private. Our villa itself felt secluded and thoughtfully designed, which initially gave us high hopes for a relaxing stay. First, the ocean directly in front of the resort is not truly swimmable. To comfortably enter the water, you must walk further down the beach beyond the property. This may not matter to everyone, but for a beachfront luxury resort charging premium rates, it is an important detail that prospective guests should know in advance. The far bigger problem, however, is noise. The resort sits immediately next to a much lower-quality neighboring establishment that hosts nightly DJ parties. The music is not background noise — it is loud enough to shake the walls inside the villa and continues until approximately 11:00 PM. Instead of the tranquil jungle atmosphere advertised, we found ourselves lying awake staring at the ceiling, unable to sleep. The front desk staff acknowledged that this is a known and ongoing issue but explained that local regulations in Playa del Carmen allow these parties and that the resort has little control over the situation. While we appreciate their honesty, this reality fundamentally conflicts with what many guests expect when paying luxury-resort prices. And that brings us to value. Expectations are understandably high. Yet many services feel aggressively overpriced even by luxury standards: yoga classes cost about $34 per session, two mimosas at $30, and a small 375 ml bottle of mid-range champagne was priced at over $200 USD. Combined with the nightly noise disruption, the overall experience feels misaligned with the premium positioning. This resort may appeal to travelers seeking aesthetics and privacy during the daytime, but discerning guests — particularly couples over 40 looking for rest, quiet, and restorative sleep — should carefully reconsider. The surrounding nightlife environment of Playa del Carmen can significantly impact what is marketed as a serene luxury retreat. In summary: the service was impeccable, beautiful property, private villas, but compromised by unswimmable beachfront conditions, persistent neighboring party noise, and a little bit of nickle & diming. We wish we had known these realities before booking.

Beautiful jungle beach resort with the most amazing villas and staff!! The jungle and the beach is the best combo where you feel secluded but still part of the resort. Villas that are perfectly spaced around the property with beautiful winding walk ways that are lined with lush trees, small peaceful waterfalls and have the jungle feel. The villas are BEAUTIFUL! Your own very private patio area with a plunge pool, plenty of outdoor seating and hammock all to yourself and a separate spectacular outdoor shower area that is so tranquil and private that is just outside of the indoor bathroom area. The room had wonderful AC and very spacious, big beautiful floor to ceiling windows viewing into the private back patio area, walk in closet with plenty of space for all your luggage and an indoor bathroom that was huge and beautiful. This is our top room that we have ever stayed at in all of our travels. Now for the staff, you are welcome when you 1st get there to go over your planed stay, any of your activities that you may have planned, enjoy a welcome drink and cold towels, have a walk around and introduction of the property. The staff are always available ensuring your trip is top notch and provide you with everything you may need, they really are a huge part of why this trip was so amazing! They are always smiling and very welcoming, making you feel like you are their very super special guest! We felt like we were waited on hand and foot from them and made us feel like we were royalty there! From always greeting us with a smile, asking if we need anything or can do anything to make our stay better, to laying out towels on the incredibly comfy lounge chairs at the pool/beach side and arranging umbrellas at the pool, bringing your drinks and food whenever and wherever you need, offering cool towels, small snacks, and know your name. They were beyond amazing. FYI the staff to guest ratio is perfect!!! The pool and beach area are breath taking! The pool is the perfect size for the amount of people, with plenty of spaced out places to lounge and sunbath on super comfortable loungers. Lots of loungers around the pool patio area and in the sand on the beach, even hammock beds to relax on. The sand is clean and soft. Some seagrass from the ocean but the team cleans that up multiple times a day as needed. Even on super windy days, laying out at the pool/beach side is still very enjoyable. The sun is HOT here and ensure to be careful about sunburn, if that’s applies to you. For food - there are 2 main restaurants on property, also a room service menu and lunch and dinner menus. You can order food from any of the menus at any time at any location on property or at any of the restaurant. The food options were great and all food was AMAZING! We are not huge foodies but do enjoy eating and really enjoyed all of it. The food was always fresh, perfectly cooked and lots of flavors. Our favorites were the flank steak tacos and steak fajitas for the main meals and for breakfast the breakfast burritos, French toast and sunrise juice and the churros!!! They do take all allergies and diet restrictions very seriously if that does apply to you. All restaurants are open air outdoor eating but you can also eat anywhere on property as well, including in your villa. Because of the small size of the resort, we never had to wait to eat or make reservations. Very causal dress setting as well or you could dress up too. Some additional - provide water shoes and Snorkle gear - Gym - Good size and option of equipment (treadmill, elliptical, free weights, benches, and a separate weight machine) - Provides cold water, towels and cool towels - AC unit and floor to ceiling windows that has a very pretty view of the jungle setting - Staff - Always available no matter where you are - Always checking in on you (in a good way) - Always very pleasant - Staff to guest ratio is great! - Pool side - Staff lay out your towels - Offer to clean your sunglasses - Walk around to give out free treats and cold hand towels - Ocean - Warm - Has “big rock barriers” a bit out for the ocean to create a “pool” like area when the water is calm - Food - Order food from any menu no matter where you are during anytime of restaurants are open - Mango nipek salsa and habanero hot sauce are amazing and go well on everything - Steak Fajitias and flank steak tacos are the best! - Misc items - Has bug spray - Has sun hats - Provides amazing soap, shampoo and other bath items - Water shoes and snorkel available each day for use - Everything is included in the price of your stay

Our experience at Viceroy Riveria Maya was first class in every way. From enjoying an excellent villa that provided peacefulness and natural beauty, an awesome outdoor shower, and a hammock for two to an exceptionally friendly and professional staff that took great care of us, I could not recommend the Viceroy enough. It is a unique experience compared to the typical resort environment. We are coming back and bringing family! And the food is first class as well!