Iberostar Grand Paraíso

One of the most beautiful resorts in Mexico . Everything was great! All the staff is courteous and great. Everyone speaks great English, so no communication problems. Food was wonderful. All the bartenders were fast and super cool. The beach is wonderful and never packed. We loved it!

This was our first trip to Mexico, and the Iberostar Grand Paraiso was just what we needed to relax. This was a birthday gift from my husband. We upgraded to an oceanfront room in the 70 building. The room was beautiful, clean, and had an amazing view of the ocean....

This was our first trip to Mexico, and the Iberostar Grand Paraiso was just what we needed to relax. This was a birthday gift from my husband. We upgraded to an oceanfront room in the 70 building. The room was beautiful, clean, and had an amazing view of the ocean. We did have butlers, Luis, Adrian, Antonio, and Madge. They were all fantastic, helpful, and very accommodating. On my birthday, they set out a bottle of champagne, macaroons, and laid rose petals on the bed. The best bartender we had was Alejandro. He made our time at the pool very fun, and he kept the drinks and shots coming. He was funny, very friendly, and a talented bartender. We were there during a hurricane. We were just south of landfall. It did rain and storm for most of our days at the resort. But we still had a fantastic time. One day, the pool closed at 3 pm. due to the rain and storm moving in, and it was closed most of the next day. That was no fault of the resort as it was for guest safety. The staff did great moving activities into the main lobby and ensuring everyone was happy, safe, and having a good time. The food was good at the buffet and French restaurant. The Mexican restaurant was just ok and not really any true Mexican food I've had before. It was upscale Mexican, and i guess I'm used to Ghetto Mexican as my best friend from Mexico City calls it. I will say all the staff was friendly and inviting, as where most of the guest friendly. The only real negative was some of the club members were your typical HOA president Karen's and Ken's. If they asked of you where a club member you said no, they treated you like you should not be there. But the resort can not help other people's actions.

I love coming here because the staff makes me feel at home. Our beach Bulter Manuel is the best he takes care of us while we are here. Daniel and Dario at the bar knows what we drink without us telling them and that makes us happy . Victoria the...

I love coming here because the staff makes me feel at home. Our beach Bulter Manuel is the best he takes care of us while we are here. Daniel and Dario at the bar knows what we drink without us telling them and that makes us happy . Victoria the hostess knows our name and our room number without me telling her. Manuel at the Italian restaurant takes such good care of us he always had our wine chilled and ready for us. Letitia at the French restaurant was super she took good care of us. Now unfortunately here are the changes that you have made that isn’t working- your first come first serve isn’t working you need to change it back to taking reservations because you are making a lot of your members and non members very angry. We never had any problems before and now it is a problem. After we complained you made sure we had a reservation but we shouldn’t have to complain to get this.

Overall a nice resort but nothing special. The rooms we had were ocean front and were spacious and clean. The food at the buffet and restaurants was pretty good for an all inclusive. The drinks at the bars were also better than other all inclusive resorts we’ve been to. The...

Overall a nice resort but nothing special. The rooms we had were ocean front and were spacious and clean. The food at the buffet and restaurants was pretty good for an all inclusive. The drinks at the bars were also better than other all inclusive resorts we’ve been to. The areas we felt were lacking was in the restaurant seating options. Most places were a generally long wait because of the first come, first serve policy. Though the restaurants were generally not half full the staffing was short. The Japanese restaurant required reservations but we could never get one, and it only let you pick 2 people even though we were 4 people vacationing together. Plus they have 2 restaurants in that spot, one was sushi and the other hibachi but you couldn’t select which side you preferred. The bar selection was basically the lobby bar or the pool bar during the day. The butler service that came with the ocean rooms really didn’t do much for you. They stated you could get 4 laundry pieces ironed free per day but when you went in the required app to request it, it charged you. The staff was mixed. The pool entertainment group was very friendly and engaged. We liked Alma a lot. She was great. The other general staff seemed like they didn’t really care if you had a concern about something. The reservation system for the Japanese restaurant was a perfect example. You could complain that it won’t let you choose which side you’d like to eat at, or include 4 people, and the responses were shrugs. Anyway, if we went back to this area we’d try one of the other resorts. This one wasn’t bad, but it also wasn’t a great couples vacation experience for us.

We travelled the day before Hurricane Beryl ; July 3-6th. We were hesitant to do so, but called the resort and they re assured us they were open, functional, and ready, and that we would experience rain and wind. It was very interesting to see how they deal with hurricane...

We travelled the day before Hurricane Beryl ; July 3-6th. We were hesitant to do so, but called the resort and they re assured us they were open, functional, and ready, and that we would experience rain and wind. It was very interesting to see how they deal with hurricane preparation. Many of the staff stayed the night to monitor damage etc, so guests wouldn't experience any closures. We enjoyed purchasing Mexican wines with the guidance of Bruno, who worked at the the dinner Buffet during our stay. He is very knowledgeable about wines, and we enjoyed talking about all wines in general. There was no sommelier during our stay- but he should be appointed the task! We are looking forward to going back after they renovate this August. We were told this is our 13th stay at this hotel. One of our fav's in Mayan Riv.

Another great visit to Iberostar Grand Paraiso! So many excellent things to say, with only a few areas for improvement. Airport Shuttle: As the beneficiaries of Iberostar double black club members, we have a private shuttle that takes us to/from the airport directly to the resort, only about a 15-minute...

Another great visit to Iberostar Grand Paraiso! So many excellent things to say, with only a few areas for improvement. Airport Shuttle: As the beneficiaries of Iberostar double black club members, we have a private shuttle that takes us to/from the airport directly to the resort, only about a 15-minute drive. The situation when arriving at the airport can only be described as chaos and pandemonium. Fortunately, our driver was holding a sign with our names, so it was clear that was where we needed to go. This is probably one of the best perks of club membership as far as transportation goes. Check-in: As club members, we are able to check in at the Star Prestige lounge with incredibly knowledgeable and helpful staff. We were traveling with 2 friends who were not Iberostar Club members, and they were allowed to check in with us in the prestige lounge which enhanced their experience as well. We were then taken by golf cart (Mexican limo as the driver called it) to our rooms where they moved our luggage into our rooms. Rooms: The rooms are spacious and kept immaculate with housekeeping and turn down service daily. The mini fridge is stocked daily with beverages of your choice. Our only request was extra juice which they filled daily. There were also glass jars filled with cookies, chips and nuts that were refilled daily. The air conditioning in incredibly cold and quiet. The balconies in building 71 have breathtaking views of the ocean and come with a wicker swinging chair and a loveseat. However, the balcony is closed on the sides and only open on the front, so it gets almost no breeze and is very hot, so we rarely used it. The view from there, however, is stunning. The humidity also keeps clothes from drying when hung on the rack on the balcony, so we ended up hanging those in the bathroom if there was any hope they would dry. Wishes for the room: More outlets in the bathroom and by the bed. Those outlets should all include USB ports with the higher demands in technology. Food: Where does one begin? Prior to arriving you are asked which restaurants you would like for reservations, but if you’ve never been here before, you have no idea. We simply ask the resort to schedule those for us before we arrive and then we can change/cancel as we see fit. We dined at Toni’s Steakhouse, L’Atelier (French), Venecia (Italian), Haikua (hibachi grill/Japanese). One night we went to the buffet. We had breakfast each morning at the buffet (didn’t use room service) and the food was incredible! Fresh fruit, omelets made to order, eggs Benedict made to order, breads, pastries, authentic Mexican food, mimosas, bloody Mary’s, antipasti, you name it. Drinks: As expected, the drinks flow constantly and are plentiful. We discovered coconut margaritas and coconut mojitos which quickly became our favorites. We also enjoyed the occasional mini beer and tequila cream shots. What we did notice is that the consistency in drinks varies widely by bar and bartender. In some locations, the coconut margaritas were super creamy with Tajin on the rim of the glass. Other locations had very runny coconut margaritas. It would be nice to know what to expect every time a drink is ordered that it’s going to be the same to avoid disappointment. The bartenders are all super friendly and quick to fill your order. Improvement: The bars do offer water whenever you want, but it would be wonderful to have a daily infused water at the bars that rotates — cucumber water, lime water, watermelon water, etc. Staff: This is what makes his resort superb. From housekeeping to maintenance staff to security, and of course, butlers, wait staff, etc., everyone greets you with a big smile. You are called “familia” and made to welcome everywhere you go on the resort. It’s fantastic! Our butlers met us in the lobby and would ask what we need for the day, or what would make our day “perfect.” They go out of their way to do whatever needs to be done. One area of improvement would be follow-up. I spoke on 2 occasions with a gentleman (not sure of his name) who was a butler. We asked if we could arrange a golf cart tour of the Iberostar 5-resort complex. My husband has had a hip replacement and the walk is not possible for him. He said he would check for us. I heard nothing, so when I saw him next, I asked again and he said he was working on it. That was 2 days ago, so I’ve given up at this point. That was disappointing. Simply following up with a “yes” or “no” would have been all I needed. The recreation staff is AMAZING! They work incredible hours, go through costume changes and get guests fired up to participate in their events, which are numerous and a blast. They will dance with you, kick a ball for you or even belly flop for you! Pools/Hot Tubs: There are 2 large pools - the quiet pool with no music or loud discussions (2 hot tubs) and the primary pool which is nearly as long as a football field with 4 hot tubs and a swim up bar. The music is playing and it’s a good time. The hot tub we used was not hot, but warmer than the pool. Two downsides: All of the cabanas and lounge chairs have cushions, but when it rains, they are soaked for hours. Sitting on wet cushions is not fun. I would suggest getting pool floats (the rectangular foam/vinyl-covered ones) to use as chair cushions, and then each guest would also have a pool float to use. They are easy to wipe off and dry, and are thick enough to be a great cushion. The other downside is ants. There are trails of little biting ants that we found under our chairs in the cabanas. I was able to get them under control by spraying them with my sunscreen, but if you drop any food, there will be a huge number of them in no time. Also, if you set your bag on the concrete, they will be all over it. Entertainment: The recreation staff at the resort seems to work incredibly long days! The same staff that is at the main pool all day getting guests fired up with competitions, Zumba, etc. are also the ones at night who are playing bingo, karaoke, setting up/hosting the main lobby entertainment. We saw them everywhere. I hope they are compensated well. For me, personally, all day in the sun makes me fairly uninterested in evening entertainment, but for the youngsters there is a disco club at the on-resort shopping plaza called Galaxy that is very popular. I did enjoy the all-female mariachi band one evening with a singer that had the voice of an angel. Resort overall: This is a high-end resort with marble, tile, sculptures and incredible artwork everywhere you look. The main lobby atrium is filled with natural tropical plants and there are gorgeous murals on the ceiling. You can tell that great care is taken to keep the grounds and buildings in excellent condition. Tipping: Tips are not required, but we do carry small bills to tip staff members who are going above and beyond during our stay. I like to leave a substantial tip in our room for both our housekeeping staff and turn down service the day we leave to show our appreciation. My husband handles tipping bartenders and occasional waiters. We don’t tip them all, but others have served us on multiple occasions, so we recognize them.

we have been at the iberostar many times over the last 12 years. Every single year this was the place we wanted to go! It is always excellent. We started out at the lindo, then the maya many times, and most recently the Grande, the last 3 times. The frustration...

we have been at the iberostar many times over the last 12 years. Every single year this was the place we wanted to go! It is always excellent. We started out at the lindo, then the maya many times, and most recently the Grande, the last 3 times. The frustration we have is that the prices have gone up so much that we cannot even go to the Maya anymore. We expected that the prices would go up after covid - but the average prices at the Maya now are more than the Grande prices were a couple of years ago. We didn't get a 'deal' previously - we paid the average price for a couple in standard rooms. The last time we went was 2 years ago, and sadly we won't be able to return. Having said that, with the exception of some of the guests, every time we went, we had a lovely time, and the food and staff were wonderful. We are sad that we will be unable to return.